PRODUCT SUPPORT PROGRAM FOR INSTALLING TWO SIDECUTTERS ON CERTAIN 320D, 320D L, 324D L, AND 329D L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING TWO SIDECUTTERS ON CERTAIN 320D, 320D L, 324D L, AND 329D L EXCAVATORS

Usage:

TEBE0175-00

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04Oct2013

U-481

A-330

O-401

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSTALLING TWO SIDECUTTERS ON CERTAIN 320D, 320D L, 324D L, AND 329D L EXCAVATORS
6813		PS44044

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44044" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2015

PROBLEM

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When the bucket sidecutter group was newly applied to products, two sidecutters were not included on certain 320D, 320D L, 324D L, and 329D L Excavators. Two side cutters do not suffice, though there is no influence on wear-out.

AFFECTED PRODUCT

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Model	Identification Number
320D	FAL10354-10355, 10368, 10370-10371 KGF09497, 9499, 9502, 9505, 9511-9512
320D L	TDH00326-00327
324D L	DFP00587-00591, 594-595, 640-642, 648-654, 660-665, 675-677, 688-693, 702, 706-708, 723-727, 729, 734-735, 741-742, 744, 747-751, 753-754, 756-761, 770, 775, 777-779, 781, 787-788, 799, 817-818, 820, 832-834, 836, 838-841, 845-847, 862, 868-871, 873, 875, 881-882, 886, 889-891, 894, 898-900, 908-909, 911-912, 914, 924-927, 929-930, 932, 934, 936, 951, 953, 956-961, 963-964, 966, 974-975, 991, 993-997, 999, 1001, 1004-1007, 1009-1010, 1023-1024, 1027-1030, 1032-1034, 1036, 1039, 1066-1068, 1088-1089, 1091, 1094, 1096, 1114-1117, 1135, 1141, 1157-1158, 1178, 1182, 1184, 1206-1207, 1209-1211, 1215-1217, 1220-1221, 1224, 1227, 1280, 1286, 1305, 1314-1316, 1326
329D L	MNB00282, 293-294, 305, 308, 317, 319, 325-326, 330, 334, 338-341, 343-344, 352-354, 358, 360, 373, 378-380, 382, 391-394, 422, 447-457, 460-461, 471, 479, 485, 529, 531-534, 536, 540-542, 544, 549, 553, 555, 557-559, 562, 565, 581, 584-585, 596-601, 603, 607-608, 611-613, 616, 618-626, 649-651, 653-660, 664-665, 670-673, 675, 678, 693, 698-699, 703, 706-713, 720, 722, 725-728, 734, 739, 749, 752-753, 755, 757, 769-770, 782, 787, 793, 798-801, 804-809, 811, 813-814, 822-825, 829, 832-833, 912, 930, 962, 964, 966, 969, 979-985, 989, 992-994, 1016, 1040-1041, 1043, 1048, 1064, 1074, 1097, 1102, 1164, 1166, 1168-1169, 1181-1183, 1204-1206, 1210, 1231, 1234, 1245, 1249-1252, 1279-1282, 1296, 1299, 1315, 1317-1321, 1325-1326, 1328-1332, 1405, 1431, 1435, 1471, 1477-1478, 1490, 1492, 1498, 1503, 1515-1518, 1533, 1556, 1561, 1563, 1605-1606

PARTS NEEDED

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Qty	Part Number	Description
4	1D4635	BOLT
4	2J3507	NUT-FULL
4	3K5234	WASHER-HARD
1	3682852	SIDECUTTER-LH
1	3682853	SIDECUTTER-RH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Install one 368-2852 LH Sidecutter and one 368-2853 RH Sidecutter after the bucket is checked and there is no distortion or damage found in the plate and the bolt hole.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1. Check the sidecutters on the bucket.

2. In the location where two sidecutters are missing on the upper part of the bucket, check the distortion of the plate and the bolt hole.

3. If no distortion or damage is found in the plate and the bolt hole, locate sidecutters (1) into position on the bucket.

4. Install one 368-2852 LH Sidecutter and one 368-2853 RH Sidecutter with four 1D-4635 Bolts (2), four 3K-5234 Hard Washers (3), and four 2J-3507 Full Nuts (4).

6. Tighten the 1D-4635 Bolts (2) to a specified torque of 1150 +/- 150 N.m (848 +/- 111 lb ft).