PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK LINK ASSEMBLY ON CERTAIN 311D LRR, 312D, 312D 2, 312D LC, 312D 2 L, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, AND 314E CR EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK LINK ASSEMBLY ON CERTAIN 311D LRR, 312D, 312D 2, 312D LC, 312D 2 L, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, AND 314E CR EXCAVATORS

Usage:

TEBE0159-01

27Nov2013
(Revised 30Mar2015)


U-587
A-401
D-476
O-488

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK LINK ASSEMBLY ON CERTAIN 311D LRR, 312D, 312D 2, 312D LC, 312D 2 L, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, AND 314E CR EXCAVATORS

4171 4169
PS52563
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52563" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 27Nov2013 Service Letter. Changes have been made to the Title, Problem, Affected Product, Action Required, and Service Claim Allowances.


TERMINATION DATE

30Nov2015

PROBLEM

The existing track link assembly can fail on certain 311D LRR, 312D, 312D 2, 312D LC, 312D 2 L, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, and 314E CR Excavators. If the existing track link assembly fails, it will cause a traveling issue.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
311D LRR CLA00109-00284

DDW00128-00185

DWR00132-00285

LKA00129-00385

PNJ00191-00394
311F LRR JFT00105-00247

KCW00124-00203

LZF00178-00266
312D 2L EAB00101-00117

WHJ00158-00225
312D L OEM DXH00100-00112

M3L00100-00112
312D LC JBC00173-01533

KCD00255-00373

KES00103-00225

MGJ00197-00212

SKA00128-00292

TGY00146-00186

XGK00152-00506
312E L MJD00143-01149

WEY00161-00549
312F L  LFC00136
312F LGC GJD00176-00178

HDK00124-00126
314D LCR BYJ00167-00380

SBP00139-00178

SSZ00197-00834

TXN00178-00815

XHR00147-00197
314E LCR DKD00180-00384

YCW00187-00332

ZJT00107-00929
*******Group  2*******
312D DLP00186-00637

FBJ00119-04735

HCW00108-00659

HJX00247-00274

KLE00103-00267

LRK00295-00749

RHL00183-00338
312D 2  TJY00236-00402, 404, 406
312D 2GC  BRW00131-00433
312D GC  RXZ00224-01638
312E GAC00127-00888

PZL00136-00716
312F  KMK00112-00113
312F GC  FKE00154
313 D KXD00136-00202

WPK00296-00923
313D 2  PLD00176-00507
313D CR  LCE00107-01222
313D SR  LBR00180-00237
314D CR MFK00194-00608

WLN00164-00282
314D CR OEM  GTE00100-00113
314E CR ECN00117-00396

GMD00182-00188

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 4450691 LINK AS-TRACK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 4450555 LINK AS-TRACK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

1. Separate the former track link assembly. Refer to KENR6402, Disassembly, "Track - Separate", for this Rework Procedure.

2. Connect a new 445-0691 Track Link Assembly for 311D LRR, 312D LC, 312D 2L Excavators and a new 445-0555 Track Link Assembly for 312D, 312D 2, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, and 314E CR Excavators.

Refer to KENR6402, Disassembly and Assembly, "Track - Connect", for this Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
37-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 40.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
37-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 40.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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