Usage:
27Nov2013 |
(Revised 30Mar2015) |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRACK LINK ASSEMBLY ON CERTAIN 311D LRR, 312D, 312D 2, 312D LC, 312D 2 L, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, AND 314E CR EXCAVATORS |
|
4171 4169 | PS52563 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52563" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 27Nov2013 Service Letter. Changes have been made to the Title, Problem, Affected Product, Action Required, and Service Claim Allowances. |
TERMINATION DATE |
30Nov2015 |
PROBLEM
The existing track link assembly can fail on certain 311D LRR, 312D, 312D 2, 312D LC, 312D 2 L, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, and 314E CR Excavators. If the existing track link assembly fails, it will cause a traveling issue. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
311D LRR | CLA00109-00284 DDW00128-00185 DWR00132-00285 LKA00129-00385 PNJ00191-00394 |
311F LRR | JFT00105-00247 KCW00124-00203 LZF00178-00266 |
312D 2L | EAB00101-00117 WHJ00158-00225 |
312D L OEM | DXH00100-00112 M3L00100-00112 |
312D LC | JBC00173-01533 KCD00255-00373 KES00103-00225 MGJ00197-00212 SKA00128-00292 TGY00146-00186 XGK00152-00506 |
312E L | MJD00143-01149 WEY00161-00549 |
312F L | LFC00136 |
312F LGC | GJD00176-00178 HDK00124-00126 |
314D LCR | BYJ00167-00380 SBP00139-00178 SSZ00197-00834 TXN00178-00815 XHR00147-00197 |
314E LCR | DKD00180-00384 YCW00187-00332 ZJT00107-00929 |
*******Group 2******* | |
312D | DLP00186-00637 FBJ00119-04735 HCW00108-00659 HJX00247-00274 KLE00103-00267 LRK00295-00749 RHL00183-00338 |
312D 2 | TJY00236-00402, 404, 406 |
312D 2GC | BRW00131-00433 |
312D GC | RXZ00224-01638 |
312E | GAC00127-00888 PZL00136-00716 |
312F | KMK00112-00113 |
312F GC | FKE00154 |
313 D | KXD00136-00202 WPK00296-00923 |
313D 2 | PLD00176-00507 |
313D CR | LCE00107-01222 |
313D SR | LBR00180-00237 |
314D CR | MFK00194-00608 WLN00164-00282 |
314D CR OEM | GTE00100-00113 |
314E CR | ECN00117-00396 GMD00182-00188 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
2 | 4450691 | LINK AS-TRACK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
2 | 4450555 | LINK AS-TRACK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
1. Separate the former track link assembly. Refer to KENR6402, Disassembly, "Track - Separate", for this Rework Procedure. 2. Connect a new 445-0691 Track Link Assembly for 311D LRR, 312D LC, 312D 2L Excavators and a new 445-0555 Track Link Assembly for 312D, 312D 2, 312E, 312F, 313D, 313D 2, 313D CR, 313D SR, 314D CR, 314D SR, and 314E CR Excavators. Refer to KENR6402, Disassembly and Assembly, "Track - Connect", for this Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-36 mo |
||||||
37-60 mo |
NOTE: This is a 40.0-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-36 mo |
||||||
37-60 mo |
NOTE: This is a 40.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |