PRODUCT SUPPORT PROGRAM FOR PRODUCT LINK SOFTWARE ON CERTAIN 325D, 329D, 330C, 345C, 349E, M325D, AND 330D MATERIAL HANDLERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR PRODUCT LINK SOFTWARE ON CERTAIN 325D, 329D, 330C, 345C, 349E, M325D, AND 330D MATERIAL HANDLERS

Usage:

TEBE0299-03

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11Oct2013

(Revised 23Oct2014)

U-499

A-344

D-413

O-417

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR PRODUCT LINK SOFTWARE ON CERTAIN 325D, 329D, 330C, 345C, 349E, M325D, AND 330D MATERIAL HANDLERS
7606		PS44053

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44053" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Oct2013 (Revised 19Mar2014) Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 325D, 329D, 330C, 345C, 349E, M325D, and 330D Material Handlers.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
325D MH FCR	RJK00151, 157-158, 168, 170

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*****Group 2*****
329D L SB OEM	L5H00102-00103, 106, 109, 111
330C L MH	MKM00301, 309
345C MH HCR	D3S00172-00173, 175-176
349E HVG UHD OEM	JAE00122
M325C MH	PAN00273
M325D L MH	KAY00264, 270, 272, 277-279, 281, 2001-2002, 2006, 2012, 2015-2016, 2021-2028, 2030-2033 KGG00211, 214, 231, 248, 250, 253, 255-256, 264-266, 272-273, 281-285, 287, 289-290, 292, 294, 296, 298, 304, 307, 309-314, 2001, 2006, 2008-2009, 2011, 2015-2016, 2019, 2021, 2024, 2026, 2028, 2032-2036, 2038-2039, 2041, 2044, 2047, 2050-2051, 2054, 2057
M325D MH	EDF00223, 238, 242, 287, 289, 307, 309, 2000, 2005-2006, 2009, 2014, 2016-2018, 2020, 2023, 2032, 2035-2036, 2041

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*****Group 3*****
330D MH	PEL00171-00173, 181-182, 186
330D WH	JJM00224-00225, 229, 231, 233, 238

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363566	PL121SR (Analog) Software
1	3835196	Machine Software
1	4341356	PL121SR (Digital) Software
1	4349480	Engine Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4349481	Engine Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 3

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.2.1

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.3.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.