Usage:
23Oct2013 |
(Revised 01Oct2014) |
Before/After | PRODUCT SUPPORT PROGRAM FOR UPGRADING PRODUCT LINK SOFTWARE ON CERTAIN M313D, M315C, M315D, M316C, M316D, M318, M318C, M318D, M322C AND M322D EXCAVATORS |
|
733T 7606 7620 | PS44060 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44060" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 23Oct2013 (Revised 13Feb2014) Service Letter. A change has been made to the Termination Date. |
TERMINATION DATE |
31Jan2015 |
PROBLEM
There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain M313D, M315C, M315D, M316C, M316D, M318, M318C, M318D, M322C and M322D Excavators. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
M315C | H2B00336 |
M316C | BDX00824, 2030 H2C00282, 436 |
M318 | 8AL01979, 2576 |
M318C | BCZ00498, 932 H2D00672 H2F00224 |
M322C MH | H2G00305 |
*******Group 2******* | |
M313D | J3A00131, 138, 150, 154, 165, 178, 181-183, 185-186, 197-198, 200, 215, 223, 231-232, 236, 247, 254, 295, 340, 359, 365, 369, 412, 450, 456-457, 474, 495, 599, 605, 645, 652-653, 699, 714-715, 719 W3H00250, 293, 367, 396, 398, 413, 450, 496, 502, 518, 521, 532, 538-539, 555, 559, 561, 563, 568, 572, 640, 662, 676, 692, 715, 729, 731-733, 804, 825, 910, 913, 5029, 5084, 5087, 5106, 5109, 5350, 5383, 5652, 5661, 5686-5687, 5691, 5734, 5737, 5743, 5750, 5766 |
M315D | J5B00226, 228, 230, 233, 237, 244, 247, 255, 258, 261, 263, 266, 271, 280, 284, 286-287, 296, 304-306, 308-311, 315, 318, 321, 324, 329, 332, 336, 351, 354, 356, 358-359, 363-365, 370, 374-375, 377-378, 380, 382, 384-386, 390, 394, 396, 405, 413-414, 416, 418-419, 430, 432, 438-439, 441, 444-446, 449, 453, 455, 457, 460, 463, 466, 468, 471-476, 503-505, 508, 510, 513, 520-522, 525, 531, 534, 536-541, 543-544, 547, 549, 561-562, 567-570, 572, 574, 576-579, 581-582, 585, 591-592, 594-597, 603-604 K5E00140-00141, 143, 147, 176, 185, 212 W5M00158, 350, 357, 368, 387, 413, 448, 450, 515, 538, 540, 544-545, 552, 582, 624, 641, 648, 657, 659, 666, 685-686, 688, 707, 734, 740, 745, 748, 767, 769-770, 777, 779, 785, 789, 792, 5040-5041, 5043-5044, 5072, 5083, 5108, 5145, 5152, 5214, 5240, 5244, 5269, 5273, 5289, 5304, 5308, 5315, 5373, 5393, 5428, 5436, 5439, 5458, 5473, 5479, 5589, 5591, 5605 |
M316D | D6W00303, 315, 348, 458, 489, 497, 500-501, 504, 519, 545, 568, 574, 583, 601, 620-621, 629, 670, 695, 697, 716-717, 733, 744, 850, 861, 866, 885, 910, 912, 970, 983, 987 W6A00335, 342, 351, 406, 420, 634, 643, 668, 825, 834, 861, 867, 871-872, 883-884, 886, 918, 965, 990, 1014, 1020, 1059, 1064, 1067, 1070, 1072, 1080, 1151, 5113, 5116-5117, 5124-5125, 5135, 5158, 5334 |
M318D | D8W00172, 174-175, 178, 193, 197, 230, 246, 253, 256, 290, 292, 299, 312, 326, 329, 336, 394, 418, 469-470, 476, 482, 486, 502, 507, 515, 524, 540, 563, 565, 571, 574, 576-579, 581, 585, 598, 604, 612, 614-617, 639, 651, 673, 676-677, 704, 709, 711-713, 718-719, 728, 731, 735, 740, 743, 747, 749, 753, 755, 759, 777, 781-782, 787-788, 795, 835, 838, 843, 845, 848, 854, 879-880, 882, 916, 928, 976, 1030 W8P00220, 240, 308, 345, 348, 407, 420, 429, 546, 568, 571, 615, 662, 666, 708, 720, 761, 793, 817, 824, 845, 871, 916, 925, 961, 966, 978, 992, 1018-1020, 1093, 1095, 1128, 1134, 1159, 1199, 5011, 5029, 5039-5040, 5042, 5048, 5054-5055, 5065-5068, 5074, 5087, 5089-5090, 5092, 5094, 5156, 5261, 5334, 5342 |
M318D MH | D9X00251, 277, 313, 318, 320, 328, 331, 337, 346, 359, 366, 393, 406, 411-412, 429, 443, 451, 470-472 W8R00268, 290, 5000, 5046, 5064, 5076, 5078, 5089 |
M322D | D2W00243, 246, 262, 288-289, 308, 336, 338, 343, 360, 377, 391, 396, 406, 412, 421-422, 426, 430, 440, 453, 465 W2S00117, 125, 236, 274, 318, 321, 330, 337-338, 352, 368, 372, 385, 405-406, 411-412, 418, 435, 5004, 5008, 5068, 5079 |
M322D MH | D3X00200, 217, 226, 228, 243, 285, 301, 314, 331, 339, 398 W2T00293, 351, 363, 395, 423, 445, 5005, 5032, 5057 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3363566 | PL121SR (Analog) Software |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300 Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3363566 | PL121SR (Analog) Software |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4373708 | Engine Software |
1 | 4373709 | Engine Software |
1 | 4392002 | Engine Software |
1 | 4392003 | Engine Software |
1 | 4392004 | Engine Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300 Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Update the software on the machine. Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates. Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedure. |