Usage:
03Oct2013 |
(Revised 30Sep2014) |
Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 325, 325B, 325C, 325D, 328D, 329D, AND 329E EXCAVATORS |
|
7606 7620 | PS44041 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44041" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 03Oct2013 (Revised 06Mar2014) Service Letter. A change has been made to the Termination Date. |
TERMINATION DATE |
31Jan2015 |
PROBLEM
There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 325, 325B, 325C, 325D, 328D, 329D, and 329E Excavators. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
325D | GPB00218, 312, 628, 634, 671, 692, 741, 801, 831, 842, 857, 888, 922, 936, 940-941, 947, 975, 986, 1002, 1012, 1024, 1038, 1051, 1060, 1066, 1072, 1082, 1090, 1102, 1115 KDG00254, 265 PKE00736, 832, 852, 867, 891, 894, 914-915, 922, 924, 987, 1041, 1043, 1057, 1064, 1079, 1086, 1107-1108, 1119, 1122, 1124, 1131, 1136, 1140, 1148 SCR00263, 265, 318, 334, 336, 365, 460, 547-548, 562, 603, 606, 614-615, 618, 631, 633, 755, 770, 772, 855, 892, 914, 916, 947 |
325D L | DAP00219 LAL00321, 377, 379, 395-397, 399, 419-420, 423, 442, 449-452, 456, 458, 469, 477, 479, 482, 495, 501-503, 505-506, 523 MCL00197, 217, 230 NAC00256, 260, 268 PAL00306, 336, 378 T2S00262, 278, 296, 300, 331, 336, 342 |
328D | GTN00110, 117, 128, 193, 198, 204, 208, 231, 281, 300, 310, 312, 314, 321, 325, 328, 339, 345, 349, 355, 359, 363-365, 367, 369, 372, 374, 382, 397, 399, 404, 411, 416, 418, 427, 432-433, 435-439, 452, 457-458, 474, 486-487, 492-493, 508, 514-515, 519, 524, 541, 543, 546, 548-549, 553, 559-560, 564-565, 571, 573-574, 578-579, 581, 583, 587-590, 594-596, 599, 607, 610, 615 MKR00173, 176, 212 |
328D LCR | RMX00190-00191, 193-196, 200, 202, 206, 210-214, 216-217, 220-223, 225, 227, 229-230, 236-237, 240-246, 248-251, 254, 257-259, 261-262, 265-268, 270-271, 276, 284-292, 294-299, 304, 307, 312-313, 315, 320, 326, 329-330, 337-340, 342-344, 353, 355-357, 360, 366, 370, 372, 374, 378, 380, 385, 387-388, 390-391, 395, 400-402, 405-406, 408-409, 411, 414, 423, 429, 431, 433, 450, 453, 455, 458, 462, 469-470, 485, 492, 495, 499-500, 503, 511, 516, 526, 529, 535, 543-544, 551-552, 555, 566, 572, 575, 580, 587, 606, 615, 621-622, 626, 630, 632-633, 636, 642, 647-648, 661-662, 673, 698, 707, 733 SWF00156, 168, 171, 181, 183-185, 187, 208, 210, 214-215, 236 |
329D | DTZ00153, 156, 159 |
329D L | BFC00136, 150-151, 154, 165, 169-170, 184-186 JHJ00208, 218, 227, 231-232, 240, 252, 254, 256, 269, 298, 306, 313, 319, 323, 339, 341, 347, 352-355, 363, 386, 394, 404, 406, 410, 412, 416, 418, 431, 434, 436-437, 444, 447, 449, 452, 456, 465, 469-470, 482, 488 MNB00189, 241, 275-276, 281, 293-294, 307-308, 317, 319, 326, 334, 339-340, 343-344, 348, 352, 354, 378-379, 394, 406, 422, 452-453, 455-457, 460, 471, 523, 535, 537, 544, 549, 555, 559, 562, 571, 584, 594, 596, 601, 603, 608-609, 611-613, 622, 631-633, 640-641, 651, 658-660, 678, 707-708, 713, 720, 726, 733, 738, 760, 767, 776-778, 798, 802, 806, 808, 822, 825, 832, 845-847, 849, 851, 858, 880, 883, 889, 962, 966, 980, 985, 989, 992-994, 997, 1012-1013, 1022, 1035, 1040, 1042-1043, 1047-1048, 1054, 1064, 1074, 1089, 1091, 1098, 1103, 1105, 1115-1116, 1121, 1139-1140, 1149, 1152, 1164, 1208, 1221, 1230, 1233, 1235, 1239, 1242-1243, 1250, 1263, 1281, 1304-1305, 1314-1318, 1329-1330, 1346-1347, 1371, 1373-1374, 1377, 1399, 1405, 1431, 1474, 1503, 1516, 1518, 1533-1534, 1536, 1578, 1609 TPM00154, 160, 162, 164, 168, 171, 173-175, 177, 188, 190, 197-198, 202, 209, 226, 229, 233, 239-240 TZL00157, 163, 167-171, 175, 177, 184-185, 187, 189, 192-193, 196-198, 200-202, 207-208, 213-221, 228, 238-240, 243, 245, 248, 251, 253, 255-257, 261-263, 267-268, 271, 322, 337, 340, 344, 346, 348, 353, 372, 418, 421, 436, 444, 454 WLT00238, 241, 244-247, 253-254, 256-257, 263-265, 271, 273, 277, 279, 281-282, 288-291, 293, 295, 298, 300-301, 303, 308, 313-315, 317-320, 326, 332-334, 338-339, 341, 343, 345, 347, 350, 352, 354, 358-360, 363-365, 370, 373, 375, 378-379, 384-385, 388, 391-392, 396, 398-399, 403-404, 407-409, 411-412, 417, 421-422, 424-425, 427-428, 430, 434-438, 441, 443, 446, 448, 450, 452-453, 456, 461, 464, 468, 470-471, 477-478, 481, 483, 485, 490-491, 494-496, 498, 500, 502-505, 507-508, 517, 519, 522, 524-525, 530, 533, 538, 541-542, 545, 547-549, 551-552, 555-557, 559, 562, 564-566, 570-571, 574-576, 580-582, 587, 590-591, 595, 598, 601, 603 XDB00124, 126, 129, 138-139, 144, 147, 151, 161, 167, 170, 188, 190, 192, 195-196, 203, 209, 215-218, 221, 223-224, 226, 228, 231-233, 235-236, 241, 243, 245, 247, 250, 253, 261-262, 264, 269, 271, 275-276, 279, 285-287, 289-290, 293, 295-297, 299, 301-302, 312-313, 325, 328, 331, 336, 343-345, 347, 349-350, 353-354, 356, 358, 361-364, 366-368, 370-371, 373-374 YFW00166, 170, 172, 179-181, 184-185, 193-194, 199-200, 202-203, 215-216, 218, 220, 225-227, 229, 231-234, 236, 242, 247, 249-251, 255, 258-260, 267-269, 271-272, 274-275, 277-280, 282-285, 287-293, 295, 297, 302, 304-308 |
329D LN | EBM00143, 145, 148, 158, 160, 163, 182, 185, 191, 201-202, 206, 209, 215, 217-219, 223, 227-229, 233-234, 239-241, 243-245, 247-248, 250, 252, 255-257, 265-266, 268-269, 271, 273-274, 276-278, 281-286, 290-292, 294-295, 297, 300, 304-306, 311-312, 316, 318-321, 323, 325, 327, 329-330, 332-333, 335-336, 340, 342, 346, 353, 360-364, 373-374, 378, 384, 390, 395, 402, 408-409, 411, 413-417, 421-425, 429-430, 432, 435-437, 439, 444-445, 447, 451, 454, 457-458, 463-466, 468, 470, 472-474 SCY00187, 189, 192, 201, 204, 208-209, 213, 223, 237-238, 256, 260-262, 265-268, 273-274, 283, 289, 291, 296-297 |
329E L | PLW00135, 143, 148-149, 163-165, 172-173, 175, 192, 197, 201, 207, 222, 225, 235, 238, 244, 253, 256-257, 259, 266, 269, 281, 285, 289, 292, 302, 314, 317-318, 321, 323, 331, 343, 349, 359, 373-374, 405, 419-421, 426, 428, 436, 438, 446, 450, 452, 458, 462-463, 479, 483-484, 506, 514, 519, 528, 541, 544-545, 548, 555, 557, 560, 569, 571, 597, 634, 639, 642, 670, 678, 682, 695-696, 699-701, 705-707, 715-716, 731, 733, 748, 752, 765, 768, 770, 773, 776, 778, 808, 814, 816, 844, 864, 873, 875, 881, 884-885, 895, 899-900, 912, 914, 918, 926, 940, 944, 947, 962, 971, 975, 993, 998, 1013-1014, 1034, 1036, 1038, 1050, 1052, 1054, 1062, 1066-1067, 1081, 1088, 1092, 1096, 1098, 1100-1103, 1105, 1111, 1115, 1119, 1123, 1125-1126, 1130-1131, 1135, 1145, 1151, 1154, 1164-1166, 1179-1180, 1185, 1194-1195, 1204-1205, 1212, 1220, 1223, 1226-1227, 1237, 1240, 1258, 1282, 1297, 1299, 1303, 1306, 1313, 1324, 1371, 1401, 1409 TST00251, 254, 260-261, 266, 270, 274, 284, 298, 322, 327, 365, 370, 373, 377-378, 380, 383-385, 389, 394-396, 401, 404, 408-409, 413-414, 421, 434-436, 449-450, 455, 461, 463, 467 ZCD00156, 159, 163, 166, 180, 186-187, 192-193, 213 |
329E LN | RLD00108, 125, 131, 146, 165, 167, 179, 189, 196, 198, 206, 209-210, 218, 220, 222, 226, 234-236, 261, 302, 327 |
329E OEM | K2L00104, 111, 123, 126 |
*******Group 2******* | |
325 | 6KK00108 7LM01410 |
325B | 2JR02129, 3131, 3519, 3628 8PR00222 |
325C | BFE00115, 227, 306, 319, 714, 1046, 1114, 1329, 1339, 1399, 1416, 1420, 1425, 1430, 1469, 1550, 1614, 1738, 1741, 1856, 1880, 1890, 1928, 1963-1964, 1982, 2032, 2051 BKW00258, 406, 453, 455 BMM00567, 654, 680, 696, 703-705 CRB00900, 1361, 1675 CSJ00691-00692, 1016, 1229 JLD00306 |
325D L | A3R00139, 163, 181, 183, 198, 232, 236, 279, 311, 334-335, 342-344, 349, 505, 514, 588, 641, 768, 786-787, 789-790, 792-793, 870, 876, 879, 886-887, 892-893, 953, 1048, 1068, 1085, 1107-1108, 1120, 1123, 1129, 1134, 1157, 1159-1160, 1162-1163, 1168, 1173, 1176, 1181, 1189-1190, 1197, 1199-1200, 1204-1205, 1208, 1210-1211, 1214, 1224, 1237-1239, 1245, 1249, 1251, 1255, 1261, 1272, 1294-1295, 1316, 1326, 1329, 1336, 1338-1339, 1347, 1349, 1356-1357, 1368, 1370-1371, 1377-1378, 1386, 1388, 1391-1392, 1401, 1408-1409, 1426, 1429 ERK00206, 211, 230 |
325D OEM | C3N00455, 541, 544 |
329D L | DJF00495, 497-498, 501, 503-504, 509, 522-527, 573-574, 629, 631-632, 637, 645-646, 648 |
329D L OEM | L5G00102, 148 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3363566 | PL121SR Software (Analog) |
1 | 4341356 | PL121SR Software (Digital) |
1 | 4349480 | Engine Software |
1 | 4352684 | Machine Software |
1 | 4352686 | Machine Software |
1 | 4352688 | Machine Software |
1 | 4352690 | Machine Software |
1 | 4352692 | Machine Software |
1 | 4363856 | Engine Software |
1 | 4363858 | Engine Software |
1 | 4363859 | Engine Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300 Software |
1 | 4452643 | Engine Software |
1 | 4465324 | Machine Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3363566 | PL121SR Software (Analog) |
1 | 4341356 | PL121SR Software (Digital) |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300 Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Update the software on the machine. Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates. Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedure. |
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