PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLOW RETURN CHECK VALVE ON CERTAIN 345D AND 349D EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLOW RETURN CHECK VALVE ON CERTAIN 345D AND 349D EXCAVATORS

Usage:

TEBE0160-00

19Dec2013


U-644
A-449
D-528
O-542

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLOW RETURN CHECK VALVE ON CERTAIN 345D AND 349D EXCAVATORS

5057
PS44135
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44135" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Dec2015

PROBLEM

The existing slow return check valve can fail on certain 345D and 349D Excavators. If the existing slow return check valve fails, it can create abnormal noise and can cause functional complaints due to higher pressure in the return circuit.

AFFECTED PRODUCT

Model Identification Number
345D  NEG00179-00616
345D L EEH00001, 221-1288

MLK00161-00183

PBT00168-00587

RAJ00231-00444

RGG00101-00269

YEE00241-00731
345D LC-VG  LKY00251-00540
349D  MEN00172-00542
349D L JGB00201-00901

NNF00108-00480

PARTS NEEDED

Qty

Part Number Description
1 4J0527 SEAL-O-RING
1 5K9090 SEAL-O-RING-ORFS
1 6J2680 SEAL-O RING
1 7M8485 SEAL-O-RING
1 4433371 VALVE GP-CHECK-C
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

1. Remove the former slow return check valve. Refer to RENR9574, Disassembly and Assembly, "Check Valve (Slow Return) - Removal and Install".

2. Install a new 443-3371 Slow Return Check Valve Group. Refer to RENR9574, Disassembly and Assembly, "Check Valve (Slow Return) - Removal and Install".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-6000 hrs,
13-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 5.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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