PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 966L, 966M, 972L, 972M WHEEL LOADERS, 725C, 725C2 ARTICULATED TRUCKS, 627H, 627K, 637K WHEEL TRACTOR-SCRAPERS, AND PM310 COLD PLANNER
Usage:
TEBE7687-01
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| 11May2018 |
| (Revised 17May2018) |
U-271
A-200
D-236
O-241
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 966L, 966M, 972L, 972M WHEEL LOADERS, 725C, 725C2 ARTICULATED TRUCKS, 627H, 627K, 637K WHEEL TRACTOR-SCRAPERS, AND PM310 COLD PLANNER |
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| 1920 7620 | PI32898 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32898" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32898" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 11May2018 Service Letter. Changes have been to the Action Required. |
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COMPLETION DATE |
TERMINATION DATE |
| 30Nov2018 | 31May2019 |
PROBLEM
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| The engine software needs to be replaced on certain 966L, 966M, 972L, 972M Wheel Loaders, 725C, 725C2 Articulated Trucks, 627H, 627K, 637K Wheel Tractor-Scrapers, and PM310 Cold Planner. The existing engine software can cause early hour engine failure in a form of piston erosion. This is primarily in cold and/or high elevations environments. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 966L | FRS00166, 173-174, 176-177, 179-184, 193-194, 206, 208, 210-212, 216, 219-225, 227, 229-230, 232, 1068-1069, 1075-1078, 1080-1081, 1083, 1087, 1091-1092, 1094, 1097, 1101-1104, 1106, 1108, 1113, 1115, 1117, 1119, 1121, 1127, 1129-1130, 1135, 1137-1139, 1141-1143, 1145, 1148-1151, 1153-1154, 1156-1158, 1160-1162, 1164-1166, 1169-1170, 1173-1174, 1177, 1183, 1185, 1187, 1189-1190, 1192-1193, 1196-1197, 1213, 1221, 1224-1226, 1229, 1247, 1251-1252, 1258, 1264, 1274-1285, 1289-1290, 1295-1297, 1300, 1302-1303, 1306-1307, 1310-1312, 1314, 1317-1318, 1321, 1332, 1335, 1337, 1340-1343, 1349, 1352, 1354-1356, 1358, 1361, 1363-1368, 1370, 1372, 1376, 1380, 1382, 1393, 1397, 1399-1400, 1403-1404, 1406-1408, 1411-1412, 1414, 1417-1420 FSL00203, 10204-10213, 10215-10219, 10221, 10223, 10229, 10236-10238, 10241-10242, 10246-10250, 10253, 10259-10260, 10263, 10266-10269, 10271, 10276-10277, 10279-10282, 10286, 10289, 10293, 10295-10296, 10299, 10303, 10306-10313, 10315, 10323, 10327-10328, 10343, 10348, 10352, 10358, 10361, 10370, 10376-10386, 10388-10391, 10394-10417 |
| 966M | L8R10202, 10205, 10207, 10213, 10215-10217, 10219-10220, 10225-10227, 10231, 10234-10237 R8D00204, 208, 214, 218, 1201, 1203, 1210-1211, 1225, 1231, 1233, 1236-1237, 1243, 1245-1247, 1252 |
| 972L | RFB00172, 175-177, 1073-1074, 1080-1081, 1083-1085, 1098-1102 YJW10202-10203, 10208, 10211-10213, 10219-10220 |
| 972M | L8E00201, 209, 214-215, 1209-1211, 1214-1219, 1222, 1228 M8W00201, 10206, 10216-10218, 10221-10222, 10224-10225, 10228-10232 |
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| *******Group 2******* | |
| 627H | LCT00101-00115 |
| 627K | WTN00101-00119 |
| 637K | WTX00100 |
| PM310 LRC | KWA00100 |
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| *******Group 3******* | |
| 725C | LFB00222-00235 |
| 725C 2 | 2L600141-00147 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5623861 | 966/972M Tier 3 LRC (494-3490 EAC) |
| 1 | 5626620 | 966/972L/M Tier 2 & 3 LRC(433-9278 & 433-9279 EAC) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5585632 | 627K/637K Tier 2 LRC (361-6762 EAC) |
| 1 | 5585633 | 627H Tier 3 LRC (348-6652 EAC) |
| 1 | 5630390 | PM300 Tier 3 LRC (468-5537 EAC) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 5585564 | 725C/725C2 Tier 2 & 3 LRC(385-7680 & 384-2579 EAC) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to the service manual if/as necessary. Update the engine software with the appropriate software listed in the Parts Needed or latest available in SIS Web. Once the engine software is installed factory passwords maybe required for the engine software update when converting from T2 LRC to T3 lRC. Technician must reconnect to engine ECM after flashing and request passwords. These passwords should generate without contacting the DSN. |
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OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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