PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN ON CERTAIN 14M3, 16M3, AND 18M3 MOTOR GRADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN ON CERTAIN 14M3, 16M3, AND 18M3 MOTOR GRADERS

Usage:

TEBE7698-00

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08Jun2018

U-324

A-245

D-284

O-292

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN ON CERTAIN 14M3, 16M3, AND 18M3 MOTOR GRADERS
7620 1927		PI32904

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32904" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32904" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Dec2018	30Jun2019

PROBLEM

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New Relay Driver Module software needs to be installed on certain 14M3, 16M3, and 18M3 Motor Graders. The new software prevents the relay driver module from resetting during machine operation.

AFFECTED PRODUCT

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Model	Identification Number
14M 3	E9S00205-00206, 250-283 N9S00102-00103, 105-107, 202-203, 207-210, 225-275, 277-287, 297, 299-300, 310, 314
16M 3	E9Y00204-00206, 225-265, 267, 277, 283-303 N9Y00104-00108, 201, 203, 207-209, 225-237
18M 3	E9W00225-00245 N9A00226-00236

PARTS NEEDED

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Qty	Part Number	Description
1	5638112	SFWR GP-A3012
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Download Product Status Report (PSRPT) with ET and attach to the Service Information Management System (SIMSi) entry.

2. Install the latest Relay Driver Module software.

3. If any errors or warning appear during the software installation notify your Technical Communicator (TC) to submit the information to CPI number 418252 through CPI Feedback within the Service Information Management System (SIMSi).

Note: For this software Remote Flash for Equipment is available to select dealers. Reference Special Instruction, M0064706 for additional details.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE

MODELS INVOLVED - CERTAIN ON CERTAIN 14M3, 16M3, AND 18M3 MOTOR GRADERS

Dear Cat Product Owner:

The Relay Driver Module software needs to be updated on the products listed below. The existing Relay Driver Module software can cause the relay driver module to reset during operation. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 08Jun2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 08Jun2018 Service Letter