PRODUCT SUPPORT PROGRAM FOR REPLACING INFORMATION OR CIODS DISPLAY ON CERTAIN ARTICULATED TRUCKS, ASPAULT PAVERS, COLD PLANERS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING INFORMATION OR CIODS DISPLAY ON CERTAIN ARTICULATED TRUCKS, ASPAULT PAVERS, COLD PLANERS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL LOADERS

Usage:

TEBE7697-01

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19Jul2018

(Revised 03Aug2018)

U-427

A-313

D-375

O-380

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING INFORMATION OR CIODS DISPLAY ON CERTAIN ARTICULATED TRUCKS, ASPAULT PAVERS, COLD PLANERS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL LOADERS
7490		PS53819

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53819" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 19Jul2018 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Action Required.

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TERMINATION DATE

31Jul2020

PROBLEM

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The existing display can fail to start normally in temperatures less than zero degrees Celsius. If the existing display exhibits a lockup condition at the Caterpillar logo screen at startup, warm the display to greater than zero Celsius and restart the machine. The display should then boot normally. If the display exhibits this failure once it will likely repeat if exposed to that temperature or lower. This failure is the result of changes in the internal timing of the integrated circuit. Machines in this letter were built with chips susceptible to this failure mode. Not all machines will fail, even at low temperatures.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
16M 3	E9Y00250-00262, 266, 268-271, 280
18M 3	E9W00230-00235 N9A00229
740	3T800040
740 EJ	3F700272
745	3F600327-00328, 332-333, 336, 338-369, 371-373, 375-376, 380, 407, 415, 419, 433, 453, 455-457, 462, 472-473, 500, 522, 524, 526, 532, 534, 536-538, 544, 558 3T600239-00240, 243-245, 249, 251, 253, 256-287, 289-309, 311-314, 317-318, 321, 334, 384-386, 398-399, 423, 445, 453-455, 457, 464-465, 482-484
777G	RDR00508-00509 TNM00853, 1072-1083, 1085-1096
777G OEM	T4Y00503-00510
AP1000F	AC400325, 328-333, 352
AP1055F	TJ500568, 644-645, 650-660, 662-669, 683, 697, 699
AP500F	44900129-00132, 135, 141
AP555F	5F500104-00106 AP500195, 199-204, 214 M4500101-00103
AP600F	AP600154-00155 JA600100 LR600118
AP655F	45200102 47900144, 146-148, 152, 155-156, 159, 164-166, 168-171 48000118, 120-121, 123-124, 126-129, 131-132 MH600277, 279, 281-291, 302-303 ML600116-00117
PM620 HRC	JB900160-00161, 163-165, 169
PM620 LRC	LH900121-00127, 129, 132, 134
PM622 HRC	JFC00152-00160, 162-163
PM622 LRC	JCF00102

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*****Group 2*****
924K	KW401248, 1250, 1258, 1264, 1266, 1288, 1292 SNZ00635, 642, 644, 646
926M	LTE04063-04065, 4067-4070, 4072, 4074, 4089-4090, 4094, 4096-4098, 4106-4107, 4116, 4118, 4121, 4123, 4125-4126, 4128, 4130-4132, 4134-4136, 4144, 4148-4149, 4151-4152, 4164, 4173-4175, 4178, 4183, 4185, 4195, 4201, 4208, 4214, 4221
930K	P3K00534-00537, 539-545, 552
930M	HEY00274, 288, 290-291 KTG03304-03305, 3309-3311, 3315-3320, 3323, 3327-3328, 3330-3331, 3334, 3338, 3350, 3352, 3355-3360, 3362, 3373, 3375-3376
938K	REP00771 W8K01026, 1028-1031, 1033-1035, 1037-1039, 1042-1046, 1049-1056, 1059-1068, 1071
938M	J3R04221-04223, 4227, 4229, 4232-4233, 4235, 4243, 4246-4253, 4255-4256, 4259-4263, 4268-4272, 4276, 4280, 4283, 4285-4286, 4289-4290, 4292-4298, 4300-4304, 4307, 4309, 4312, 4319, 4323, 4325-4326, 4340, 4343, 4349, 4354, 4361, 4366, 4369-4370, 4376, 4378-4379, 4384-4385, 4389, 4392, 4397, 4400-4401, 4404, 4408, 4411, 4416, 4420-4421, 4424-4425

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4592220	CONTROL GP-ELEK
1	4592222	CONTROL GP-ELEK
1	4592234	CONTROL GP-ELEK
1	4646803	CONTROL GP-ELEK
1	5008801	SFWR GP-A4024
1	5008802	SFWR GP-A4023
1	5261260	SFWR GP-A4030
1	5276953	SFWR GP-A4030
1	5276960	SFWR GP-A4033
1	5558788	SFWR GP-A4030
1	5590655	SFWR GP-A4030
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4592220	CONTROL GP-ELEK
1	5647736	SFWR GP-A4033
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If you experience a failure, please verify the failure mode is lockup at the Caterpillar logo screen (Image1) at low temperatures. Other failure modes, could indicate a system issue and not a failed display.

Refer to the machine troubleshooting guide for further instructions. Susceptible displays can be identified by date code as seen in Image2 (May 09, 2017 through July 17, 2017).

Refer to the table in Image3 for the correct hardware and software for the machine.

Group 2:
Remove existing secondary display.

Install replacement display and flash with software file 5647736 or latest available on SIS Web.

Refer to Service Magazine, M0072274, as a reference for the software installation information.

An Ethernet cable and cable part number 457-6114 are required to install the software.

Connect one end of the Ethernet cable to the personal computer. Refer to Image4.

Install the other end of the cable to the port on the 457-6114 cable. Refer to Image 5.

Attach the 457-6114 cable to the cab. Refer to Image 6. Refer to Testing and Adjusting, M0077404, "Module - Flash Program", for installing the flash file.

Select Winflash from the ET main screen rather than selecting "Connect". Refer to Image 7.

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Image1

Image2

Image3

Image4

Image5

Image6

Image7

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-5000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%