PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW TRANSMISSION/CHASSIS SOFTWARE ON CERTAIN 14M AND 16M MOTOR GRADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW TRANSMISSION/CHASSIS SOFTWARE ON CERTAIN 14M AND 16M MOTOR GRADERS

Usage:

TEBE7692-00

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14Jun2018

M450
M620
M623
N030
N034
N035
N036
N037
N039
N061
N064
N065
N067
N070
N071
N072
N074
N083
N085
N086
N08P
N170
N171
N172
N173
N174
N175
N176
N178
N182
N184
N186
N187
N188
N18C
N18D
Q300
Q301
Q302
Q303
Q306

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Before/After (Limited distribution)	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW TRANSMISSION/CHASSIS SOFTWARE ON CERTAIN 14M AND 16M MOTOR GRADERS
3030 3167 3065 7610 7620		PS45912

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45912" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2019

PROBLEM

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New Transmission/Chassis software needs to be installed on certain 14M and 16M Motor Graders.

The new software reduces the top pressure on the directional clutches to improve transmission clutch durability.

High Idle Directional Clutch Pressures 1, 2, and 3
New Specification - 1925 +/- 220 kPa (279 +/- 32 psi)
Prior Specification (previous software) - 2480 +/- 70 kPa (360 +/- 10 psi)
Speed/Range Clutch pressures 4, 5, 6, 7, and 8 will not change - 2480 +/- 70 kPa (360 +/- 10 psi)

AFFECTED PRODUCT

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Model	Identification Number
14M	B9J00131, 133-134, 147-148, 155-157, 159, 163, 167, 176-177, 188, 190-192, 198, 207, 210-211, 213, 215, 219, 221, 227, 237-242, 251-252, 254, 264-265, 268, 274, 281-284, 286-287, 291-292, 294-296, 298-302, 304, 307-308, 311, 323-324, 327, 330, 333, 336, 340, 352-353, 358, 372, 377, 382, 388-391, 394-398, 401-402, 404, 414, 438-439, 443, 454-456, 458-460, 462, 466, 468-470, 472, 483, 486, 496, 504-505, 507-508, 511, 513-514, 517-518, 520-522, 532, 544, 547, 553, 557-559, 563-564, 569, 577, 582-591, 594-598, 619, 621, 623-624, 627-629, 638-639, 643, 646-648, 661, 665-669, 695, 700, 712, 717-720, 728-730, 743, 775, 783, 786-790, 792-795, 815-818, 826, 830, 835, 845, 854-857, 860-861, 863-864, 866-871, 874-882, 885-886, 890-892, 904-905, 907-911, 919, 921-924, 929-936, 939-940, 942, 944, 949-950, 958-959, 961, 963, 965-970, 976, 979-982, 984-988, 991-994, 996-999, 1009-1010, 1012-1013, 1015-1016, 1018-1020, 1027-1028, 1030, 1032-1039, 1041, 1045, 1047-1051, 1058-1060, 1062, 1067, 1069, 1072-1073, 1075-1078, 1123, 1134-1136, 1140, 1146-1149, 1157-1158, 1165-1166, 1168, 1173, 1176, 1178, 1181, 1183, 1185, 1188-1189, 1192, 1194, 1196-1197, 1200-1201, 1205-1207, 1209-1211, 1219-1221, 1223-1225, 1227, 1237-1238, 1246, 1250-1253, 1257, 1259, 1261, 1263, 1269-1270, 1274, 1292, 1301, 1328-1329, 1340, 1351, 1355-1360, 1368, 1377, 1382, 1390, 1397-1398, 1415-1419, 1421-1424, 1427-1430, 1447 R9J00104-00107, 126-128, 131, 138, 140, 143, 145-146, 149, 151, 154-155, 157, 161, 176, 178-180, 182, 185, 187, 189-193, 197, 204-205, 208, 211, 235-236, 239, 241, 252, 256, 266, 274, 293-298, 300, 306, 347-349, 374, 402, 435, 438, 440-441, 443-444, 446, 448-450, 463, 468-469, 471-483, 485, 493, 503, 518, 524, 540, 569, 583-585, 636, 639, 641, 645, 663, 668-669, 671, 677-678, 683-688, 716, 741, 745-746, 748-749, 751, 761-763, 766, 791, 822, 827, 858, 860-861, 863, 866, 875, 888-891, 899, 909-911, 913-915, 918, 928, 931-932, 936-937, 940, 942, 945-946, 948, 950, 952-953, 962, 964-978, 985-987, 992, 994-996, 998-1001, 1009-1011, 1013, 1029-1043, 1046, 1057-1059, 1061, 1092-1097, 1100-1101, 1107, 1122-1124, 1133-1135, 1137-1153, 1171-1176, 1180, 1185, 1187-1189, 1195-1196, 1198-1205, 1212-1213, 1215-1237, 1254, 1264, 1266, 1278-1279, 1282, 1284-1285, 1292, 1294-1296, 1298, 1301, 1303-1310, 1313, 1315-1319, 1321, 1324-1339, 1342-1348, 1350-1352, 1354-1361, 1366, 1369-1370, 1372-1393, 1395, 1397, 1401-1402, 1404-1417, 1420-1432, 1439-1462, 1466, 1470, 1472, 1475-1486, 1492, 1506-1507, 1511-1516, 1519-1521, 1523-1525, 1532, 1537, 1545-1546, 1551-1554, 1559, 1563-1564, 1567-1568, 1571, 1578, 1580, 1593-1594, 1603-1616, 1618-1635, 1645-1646, 1648-1653, 1655-1665, 1667-1671, 1675-1676, 1680-1685, 1687, 1717-1720, 1723-1734, 1738-1742, 1747, 1753-1761, 1763, 1765-1776, 1781, 1783-1784, 1786-1791, 1793-1796, 1798, 1800-1801, 1803-1805, 1807, 1814-1817, 1822-1823, 1825-1826, 1829-1831, 1839-1840, 1842-1852, 1854, 1856-1857
16M	B9H00120, 136, 166, 168, 175-176, 191, 199, 204-205, 211, 213, 216, 250-251, 263, 267-268, 280-282, 286, 323, 327, 347-348, 357, 360, 370-371, 373, 376, 378, 382, 405, 417, 480-481, 544, 558, 561-562, 576, 619-620, 624, 633, 636, 723, 732, 736, 738-739, 757-758, 802-804, 812-815, 819-820, 823, 846, 857-860 R9H00174, 191-193, 197-199, 204, 206, 210-211, 251, 255-257, 267, 281, 285, 297, 300, 313, 323, 331, 334, 363, 369-370, 372, 381-383, 389, 463, 469, 501, 506, 537, 563, 570, 596-597, 631-636, 672, 680, 711, 764, 766, 796, 811, 813, 816, 833-834, 841, 843, 845-846, 857, 867-868, 898, 910, 930, 932, 971, 976

PARTS NEEDED

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Qty	Part Number	Description
1	5606324	SFWR GP-A5007
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Download Product Status Report (PSRPT)including all histograms with ET and attach it too the Service Information Management System (SIMSi) entry.

2. Install the latest transmission/chassis, monitor, and implement system software for the 14M and 16M Motor Graders.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

3. Perform a Transmission Fill Calibration after software update.
Note: Transmission fill calibration is not required with the new
transmission/chassis software but recommended to verify the transmission
clutch fills are within the allowable ranges.

4. If any errors or warnings appear during Transmission Fill Calibration or a After Failure repair is required, submit the following information needs to be submitted to Caterpillar immediately.
.... Repair Date
.... Machine Serial Number
.... Transmission Serial Number
.... Machine Hours
.... Pictures of the transmission screen
.... Clutch Pressures
.... Product Status Report
Give the information to your Dealer Technical Communicator (TC) along with this service letter program number and CPI number 392839.
Request the Dealer TC to submit the information through CPI Feedback within the Service Information Management System (SIMSi).

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-40000 hrs, 0-100 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.5-hour job
When performing a Before Failure software update reasonable time and mileage will be allowed. Note: Flashing in the new software is a 1.5 hour job. If a transmission fill calibration is performed, an additional 1.0 hours will be allowed.

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