PRODUCT SUPPORT PROGRAM FOR INSTALLING BOLTS IN THE 3290782 MOUNT ASSEMBLIES AND 2886824 MOUNT ASSEMBLIES ON CERTIAN R3000H AND R2900G UNDER GROUND LOAD HAUL DUMP MACHINES
Usage:
TEBE7699-00
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| 24May2018 |
U-298
A-224
D-262
O-268
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING BOLTS IN THE 3290782 MOUNT ASSEMBLIES AND 2886824 MOUNT ASSEMBLIES ON CERTIAN R3000H AND R2900G UNDER GROUND LOAD HAUL DUMP MACHINES |
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| 7266 | PS53762 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53762" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31May2019 |
PROBLEM
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| The 3290782 Mount Assemblies and 2886824 Mount Assemblies need to be reworked on certain R3000H and R2900G Underground Load Haul Dump machines. The two bolts in the mount assemblies may not have been installed at the factory and tightened to the correct torque. |
AFFECTED PRODUCT
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| Model | Identification Number |
| R2900G | NLK00001, 125-186 |
| R3000H | RCY00125-00130 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 2 | 3K6060 | LOCKNUT |
| 4 | 5P1075 | WASHER-HARD |
| 2 | 8T9377 | BOLT-HEX HEAD |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to Service Magazine M0094241 to Insert the bolts in the 3290782 Mount Assemblies and 2886824 Mount Assemblies. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 2.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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