PRODUCT SUPPORT PROGRAM FOR REPLACING THE CIRCLE DRIVE PINION ON CERTAIN 24H AND 24M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CIRCLE DRIVE PINION ON CERTAIN 24H AND 24M MOTOR GRADERS

Usage:

TEBE7653-01

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14Jun2018

(Revised 09Jul2018)

N030
N039
N061
N070
N074
N08B
N08K
N170
N172
N173
N174
N184
N187
N18C
N18D
N18E
N18G

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE CIRCLE DRIVE PINION ON CERTAIN 24H AND 24M MOTOR GRADERS
5207		PS61389

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61389" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 14Jun2018 Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

30Jun2020

PROBLEM

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The existing Circle Drive Pinion can fail on certain 24H and 24M Motor Graders.

AFFECTED PRODUCT

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Model	Identification Number
24H	7KK00031-00032, 39, 56, 78-80, 90, 93, 205-206, 212, 216-217, 220, 222, 233, 236, 239, 263-264, 277, 279, 293, 295, 302, 319-320, 325, 339, 376-378, 75001-75005, 75007, 75010-75016, 76001
24M	B9300101-00102, 129-130, 139-140, 145, 147, 155, 160-161, 167, 175-176, 182, 197, 204-207, 216-217, 222 B9K00251, 256, 258-259, 261, 265, 269, 277-278, 301, 306-307, 318, 327, 348, 351-352, 362, 365, 379-381, 384, 389, 402, 407, 412, 428, 436, 453, 459-460, 467, 471, 476, 478, 487, 491, 502, 504, 509, 522, 605, 611-612, 618, 620-621, 630, 634, 645, 650, 661, 75001-75002

PARTS NEEDED

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Qty	Part Number	Description
1	1A1415	NUT
1	2G0339	LOCK-NUT
2	5K5288	SEAL GP-DUO CONE
1	8D7343	WASHER-THRUST (As Required)
1	2082390	OIL (As Required)
6	3071959	SHIM (As Required)
1	3071960	SHIM (As Required)
4	3071962	SHIM (As Required)
1	4505243	SHAFT (As Required)
1	4505244	PINION
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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In the event of circle drive pinion failure, replace the 450-5244 Pinion with the same part by removing the pinion from the bottom of the Circle Drive Gp. Follow UENR3490 for disassembly and assembly procedures.

Use the proper oil (FDAO). Follow the Service Manual procedure in SIS for installing the drive gear and adjusting the slip clutch settings.

Take a picture of the failed part prior to repair and report to Caterpillar. Give the picture(s) to your Dealer Technical Communicator (TC) along with this service letter program number and CPI number 388128. Request the Dealer TC to submit the information through CPI Feedback within the Service Information Management System (SIMSi).

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 6.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
If pinion shaft replacement is required, an additional 10 hours of labor is allowed.

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