PRODUCT SUPPORT PROGRAM FOR REPLACING 516-9693 CYLINDER LINERS ON CERTAIN XQ570 RENTAL GENERATOR SETS, C18 GENERATOR SETS, AND C18 INDUSTRIAL ENGINES IN A PETROLEUM POWER TRAIN PACKAGE
Usage:
TEBE7645-00
Show/hide table
| 23Apr2018 |
U-242
A-178
D-214
O-218
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING 516-9693 CYLINDER LINERS ON CERTAIN XQ570 RENTAL GENERATOR SETS, C18 GENERATOR SETS, AND C18 INDUSTRIAL ENGINES IN A PETROLEUM POWER TRAIN PACKAGE |
|
| 1201 1216 | PS53740 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53740" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
TERMINATION DATE |
| 30Apr2023 |
PROBLEM
Show/hide table
| The existing 516-9693 Cylinder Liners can crack in the bottom O-ring grooves on certain XQ570 Rental Generator Sets, C18 Generator Sets, and C18 Industrial Engines in a Petroleum Power Train Package. If the existing liner cracks it will allow oil and coolant mixing. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| *******Group 1******* | |
| C18 | PWY00153 T3500100-00115, 120 T4X00206 |
| XQ570 | ME500102-00103 |
Show/hide table
| *******Group 2******* | |
| C18 | AR300253, 262, 268, 275, 277-281, 292, 296 LNB01836-01837, 1841, 1854, 1897, 1901, 1924, 1927, 2103-2104, 2148, 2233, 2243-2246, 2248, 2259, 2262, 2264, 2267 LXK01914, 2022-2025, 2028-2032, 2036-2039, 2048-2051, 2056, 2058-2060, 2066-2067, 2073-2075, 2078-2079, 2081, 2084, 2089-2091, 2104, 2108-2122, 2136-2140, 2147, 2150-2151, 2155-2159, 2162-2163, 2173-2177, 2181-2183, 2186, 2188-2190, 2201-2203, 2208-2210, 2215-2217 LZB00205-00214 NAW00842-00858 PCZ00157-00176 PEJ00238-00240 T3400101-00124, 126-128, 130-237, 239-241, 243-244, 246-254, 265, 267-269, 271, 276, 281 |
Show/hide table
| *******Group 3******* | |
| C18 | AR300247, 249-252, 254, 256, 258, 260-261, 269-272, 282-288, 291, 293, 297-299 BG400394-00396, 398-403, 436, 448, 455, 467-468, 470, 472-474 LNB01805-01810, 1828-1835, 1838-1840, 1842-1853, 1855-1896, 1898-1900, 1902-1923, 1925-1926, 2078-2102, 2105-2108, 2110-2115, 2118-2122, 2125-2130, 2132-2133, 2135, 2137, 2139-2140, 2142-2147, 2149-2151, 2153, 2155, 2228-2232, 2234-2242, 2247, 2249-2258, 2260-2261, 2263, 2265-2266, 2268-2277 LXK02061-02065, 2083, 2092, 2094-2096, 2098-2100, 2102-2103, 2105-2107, 2123-2135, 2141-2146, 2148-2149, 2152-2154, 2160-2161, 2164-2172, 2178-2179, 2184-2185, 2187, 2191-2200, 2204-2207, 2211-2214, 2218, 2221-2222, 2225, 2227-2232, 2234 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 1R1808 | FILTER-LUBE |
| 1 | 1S4295 | GASKET-TURBO |
| 1 | 1S9540 | DOWEL |
| 24 | 3E6772 | SEAL-WATER |
| 2 | 3S9643 | SEAL-LIP TYPE |
| 1 | 4N0699 | GASKET |
| 1 | 4N1650 | DOWEL |
| 26 | 5H1504 | WASHER-HARD |
| 2 | 5P0840 | SEAL-O-RING |
| 1 | 6I1055 | DOWEL |
| 1 | 6V3250 | SEAL-O-RING |
| 1 | 6V5063 | SEAL-O-RING |
| 1 | 6V6609 | SEAL-O-RING |
| 4 | 7L6580 | SEAL-O-RING |
| 1 | 8C3089 | SEAL-O-RING |
| 6 | 8S9191 | BOLT |
| 1 | 8T9588 | SEAL-O-RING |
| 3 | 9N5085 | CLAMP-V-BAND |
| 1 | 9S8009 | PLUG-LD STOR |
| 1 | 1013125 | GASKET |
| 2 | 1090077 | SEAL-O-RING |
| 2 | 1135304 | SEAL-O-RING |
| 1 | 1142687 | SEAL-O-RING |
| 10 | 1241854 | BOLT-12 POINT HD |
| 16 | 1241855 | BOLT-12 PT HEAD |
| 1 | 1250434 | SEAL-INTEGRAL |
| 1 | 1262702 | SEAL-INTEGRAL |
| 1 | 1264935 | SEAL-INTEGRAL |
| 6 | 1299452 | GASKET-EXH MANF |
| 1 | 1422329 | SEAL-DRAINBACK |
| 1 | 1674407 | SEAL-O-RING |
| 1 | 1714358 | SEAL-O-RING |
| 6 | 1948124 | SLEEVE AS |
| 1 | 1986068 | SEAL-INTEGRAL |
| 24 | 2133217 | BOLT |
| 1 | 2271204 | GASKET |
| 6 | 2382707 | RING-PISTON |
| 1 | 2385081 | SEAL-O-RING-STOR |
| 6 | 2481394 | KIT-GASKET-SFI |
| 6 | 2613450 | BEARING-ROD |
| 1 | 2722583 | SEAL-O-RING |
| 1 | 2918145 | SEAL-O-RING-STOR |
| 1 | 3249290 | BELLOWS AS |
| 6 | 3403639 | RING-PISTON-OIL |
| 6 | 3409400 | RING-PISTON-TOP |
| 3 | 3411429 | SEAL-PIP |
| 6 | 3483295 | KIT-GASKET(SCL) |
| 2 | 3535065 | GASKET-OIL PAN |
| 1 | 3590908 | GASKET-CYL HEAD |
| 6 | 5560701 | LINER-CYLINDER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 2 | 1R1808 | FILTER-LUBE |
| 1 | 1S4295 | GASKET-TURBO |
| 1 | 1S9540 | DOWEL |
| 24 | 3E6772 | SEAL-WATER |
| 2 | 3S9643 | SEAL-LIP TYPE |
| 1 | 4N0699 | GASKET |
| 1 | 4N1650 | DOWEL |
| 26 | 5H1504 | WASHER-HARD |
| 2 | 5P0840 | SEAL-O-RING |
| 1 | 6I1055 | DOWEL |
| 1 | 6V3250 | SEAL-O-RING |
| 1 | 6V5063 | SEAL-O-RING |
| 1 | 6V6609 | SEAL-O-RING |
| 1 | 8C3089 | SEAL-O-RING |
| 6 | 8S9191 | BOLT |
| 1 | 9S8009 | PLUG-LD STOR |
| 1 | 1013125 | GASKET |
| 2 | 1090077 | SEAL-O-RING |
| 1 | 1142687 | SEAL-O-RING |
| 10 | 1241854 | BOLT-12 POINT HD |
| 16 | 1241855 | BOLT-12 PT HEAD |
| 1 | 1250434 | SEAL-INTEGRAL |
| 1 | 1262702 | SEAL-INTEGRAL |
| 1 | 1264935 | SEAL-INTEGRAL |
| 6 | 1299452 | GASKET-EXH MANF |
| 1 | 1422329 | SEAL-DRAINBACK |
| 1 | 1674407 | SEAL-O-RING |
| 1 | 1714358 | SEAL-O-RING |
| 6 | 1948124 | SLEEVE AS |
| 1 | 1986068 | SEAL-INTEGRAL |
| 24 | 2133217 | BOLT |
| 6 | 2239159 | RING-PISTON |
| 1 | 2271204 | GASKET |
| 6 | 2382707 | RING-PISTON |
| 1 | 2385081 | SEAL-O-RING-STOR |
| 6 | 2465659 | RING-PISTON-OIL |
| 6 | 2481394 | KIT-GASKET-SFI |
| 6 | 2613450 | BEARING-ROD |
| 1 | 2918145 | SEAL-O-RING-STOR |
| 3 | 3411429 | SEAL-PIP |
| 6 | 3483295 | KIT-GASKET(SCL) |
| 2 | 3535065 | GASKET-OIL PAN |
| 1 | 3590908 | GASKET-CYL HEAD |
| 6 | 5560701 | LINER-CYLINDER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 2 | 1R1808 | FILTER-LUBE |
| 1 | 1S4295 | GASKET-TURBO |
| 1 | 1S9540 | DOWEL |
| 24 | 3E6772 | SEAL-WATER |
| 2 | 3S9643 | SEAL-LIP TYPE |
| 1 | 4N0699 | GASKET |
| 1 | 4N1650 | DOWEL |
| 26 | 5H1504 | WASHER-HARD |
| 2 | 5P0840 | SEAL-O-RING |
| 1 | 6I1055 | DOWEL |
| 1 | 6V3250 | SEAL-O-RING |
| 1 | 6V5063 | SEAL-O-RING |
| 1 | 6V6609 | SEAL-O-RING |
| 1 | 8C3089 | SEAL-O-RING |
| 6 | 8S9191 | BOLT |
| 1 | 9S8009 | PLUG-LD STOR |
| 1 | 1013125 | GASKET |
| 2 | 1090077 | SEAL-O-RING |
| 1 | 1142687 | SEAL-O-RING |
| 10 | 1241854 | BOLT-12 POINT HD |
| 16 | 1241855 | BOLT-12 PT HEAD |
| 1 | 1250434 | SEAL-INTEGRAL |
| 1 | 1262702 | SEAL-INTEGRAL |
| 1 | 1264935 | SEAL-INTEGRAL |
| 6 | 1299452 | GASKET-EXH MANF |
| 1 | 1422329 | SEAL-DRAINBACK |
| 1 | 1674407 | SEAL-O-RING |
| 1 | 1714358 | SEAL-O-RING |
| 6 | 1948124 | SLEEVE AS |
| 1 | 1986068 | SEAL-INTEGRAL |
| 24 | 2133217 | BOLT |
| 1 | 2271204 | GASKET |
| 1 | 2385081 | SEAL-O-RING-STOR |
| 6 | 2465659 | RING-PISTON-OIL |
| 6 | 2481394 | KIT-GASKET-SFI |
| 6 | 2613450 | BEARING-ROD |
| 1 | 2918145 | SEAL-O-RING-STOR |
| 3 | 3411429 | SEAL-PIP |
| 6 | 3445153 | RING-PISTON |
| 6 | 3483295 | KIT-GASKET(SCL) |
| 6 | 3492568 | RING-PISTON-TOP |
| 2 | 3535065 | GASKET-OIL PAN |
| 1 | 3590908 | GASKET-CYL HEAD |
| 6 | 5560701 | LINER-CYLINDER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| If the mixing of oil and coolant has occurred ensure that all appropriate trouble shooting is completed before removal of the liners for inspection. Refer to the Disassembly and Assembly manual. Follow the guidelines for cleaning the cooling system with a non-foaming dish detergent within SEBU6250, "Conventional Coolant/Antifreeze Cooling System Maintenance". Refill the radiator and engine with coolant. Refer to Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines" for proper coolant fill procedure. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table