PRODUCT SUPPORT PROGRAM FOR UPDATING THE WHEEL MOTOR CABLE ROUTING ON CERTAIN 795F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE WHEEL MOTOR CABLE ROUTING ON CERTAIN 795F OFF-HIGHWAY TRUCKS

Usage:

TEBE5124-00

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22Aug2016

R120

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING THE WHEEL MOTOR CABLE ROUTING ON CERTAIN 795F OFF-HIGHWAY TRUCKS
7051 4459 1633 1408		PS90624

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90624" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2018

PROBLEM

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The existing wheel motor cable routing can allow the cables to sag on certain 795F Off-Highway Trucks. If the existing cables sag it can contact other components and will result in downtime to adjust the cables in the clamps every 500 hours.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00163-00164, 168-169, 205, 264, 270-276

PARTS NEEDED

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Qty	Part Number	Description
4	5C9563	SPACER
16	8T4121	WASHER-HARD
8	8T4196	BOLT-HEX HEAD
2	8T4198	BOLT-HEX HEAD* (ONE SET PER DEALER/FLEET)
2	8T6408	BOLT-HEX HEAD
6	3101703	PLATE
1	3117319	PLATE AS
2	3149323	BLOCK
2	3149325	BLOCK
1	3157980	PLATE AS.
8	3168298	SPACER
6	3445675	NUT-HEX
2	4481874	BLOCK
2	4481875	BLOCK
1	5078850	PLATE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Complete update per Special Instruction M0071784 and Service Magazine M0071786.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-30000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 4.0-hour job
* One set of 2x 8T-4198 will be supported per dealer/fleet. They are utilized only for moving the high voltage cables into position and can be reused for each update completed.

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