PRODUCT SUPPORT PROGRAM FOR REPLACING THE DISPLAY SOFTWARE ON CERTAIN 559C, 579C, 2384C, AND 2484C KNUCKLEBOOM LOADERS
Usage:
TEBE5123-00
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| 22Aug2016 |
U-431
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE DISPLAY SOFTWARE ON CERTAIN 559C, 579C, 2384C, AND 2484C KNUCKLEBOOM LOADERS |
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| 7620 7610 7490 | PS45200 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45200" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Aug2018 |
PROBLEM
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| The existing software may not properly alarm the operator if the engine experiences a low oil pressure condition on certain 559C, 579C, 2384C, and 2484C Knuckleboom Loaders. If the existing software is not updated it may not alarm the operator. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 2384C | KAW00251-00318 KB600300-00438 |
| 2484C | KAZ00251-00264 KB700300-00328 |
| 559C | KAS00250-00396, 398-549 KB400100-00622 |
| 579C | KAX00250-00295 KB500101-00185 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4640542 | SFWR GP-A3000 |
| 1 | 5135959 | SFWR GP-A4014 (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Ensure the latest 464-0542 Machine Software is installed first and then update to the 513-5959 Display Software. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 0.5-hour job | ||||||
| Note: Travel time and mileage will pay up to $550 US Dollars, per unit |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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