PRODUCT IMPROVEMENT PROGRAM FOR UPDATING PRODUCT LINK FIRMWARE ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS EQUIPPED WITH PL631/PLE631
Usage:
TEBE5133-00
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| 20Sep2016 |
U-485
A-355
D-419
O-419
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR UPDATING PRODUCT LINK FIRMWARE ON CERTAIN CATERPILLAR PRODUCTS AND NON-CATERPILLAR PRODUCTS EQUIPPED WITH PL631/PLE631 |
|
| 7606 7620 | PI32678 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32678" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32678" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Mar2017 | 30Sep2017 |
PROBLEM
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| Certain PL631 revision -06 radios need to have firmware updated due to a defect in the low level firmware. The defect can cause the radio to repeatedly reboot, resulting in loss of communication on the CAN/J1939. The radio can also remain locked and powered, resulting in possible battery drain. This failure will not be detected by CAT ET. The blue LED will remain lit on the radio beyond 30 seconds after Key-off. Once updated firmware (2016B or later) firmware is installed, this issue should no longer occur. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 3512C | LLA05084, 5095, 5145 |
| G3306B | R6S01420, 4201 |
| G3516 | 3RC01209 WPT01578 |
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| *******Group 2******* | |
| 3406C | 4JK00126 |
| 3412 | 81Z05662, 10355, 18091 |
| 3412E | BFT00328 |
| C13 | KWJ03912 |
| C15 | C5H02683 |
| C18 | G4C03863 LNB01181 |
| C27 | DWB00577, 2430 T4Z00285 |
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| *******Group 3******* | |
| 120M | B9C01357-01358 |
| 120M 2 | M9C00574 M9H00384-00385 |
| 12H | CBK01476 |
| 12K | JJA03208-03211 |
| 12M | B9200369-00388, 390-391, 393-400, 409, 411-413, 415-416 |
| 12M 3 | N9B00241, 246, 250, 253-258, 261-264, 266-267, 270, 278 N9F00410, 441, 443, 446, 448-450, 464, 466-467, 469-476, 478-484, 486-487, 494, 499, 502 |
| 140M | B9D04727-04730, 4747, 4749-4752, 4769-4773, 4780-4781 D9G01587, 1591, 1596-1597 |
| 140M 3 | N9D00532, 535-550, 552, 554, 556-561, 563, 565, 570, 583, 585, 587-588, 590 N9J00366, 372-374, 383 |
| 330D L | B6H00319 MWP02052 |
| 374F L | DNM00469, 471, 473 |
| 521B | F7B00347 |
| 950G II | AXX01515 |
| 950M | FTR00981 |
| 962L | MTN00162 |
| 966L | FRS00176 |
| 966M XE | P6C00945 |
| 972M XE | EDW00101, 751, 756, 779, 783 |
| D6R | SSS00134-00138, 141-143, 145 |
| D6R LGP | PPP00147 |
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| *******Group 4******* | |
| 1103A | LEZ06173 |
| 1104C-44TAG1/2 | MMW01060 |
| C3.3 | EC500927 |
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| *******Group 5******* | |
| 924K | HJF00754 |
| 926M | LTE01073-01074, 1083-1095, 1097, 1099-1107, 1109, 1111-1114, 1116-1117, 1126-1128, 1133, 1135, 1139-1140, 1143, 1145-1157, 1159-1170, 1172, 1175-1177, 1179-1181, 1183-1190, 1192-1198, 1200-1208, 1210-1212, 1215-1218, 1220-1221, 1228, 1234, 1242, 1248, 1255-1258, 1261, 1901-1903, 1905, 1907-1911, 1913, 1917 |
| 930K | EYE00756 |
| 930M | KTG01025-01031, 1034-1044, 1046, 1048, 1051, 1053, 1056, 1058, 1063, 1065, 1067, 1069-1070, 1072-1076, 1078-1081, 1094-1095, 1097-1098, 1100-1101, 1116, 1602, 1608, 1613 |
| 938K | REP00454, 460 |
| 938M | J3R01139, 1148, 1171-1172, 1179, 1181, 1184, 1186, 1702-1704, 1709 |
| D5K 2 LGP | KY200739, 742, 757 |
| D5K 2 XL | KW200524, 563-564 WT300156 |
| M318D | P8L00574 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5128631 | SFWR GP-A4032 |
| 1 | 5128658 | SFWR GP-A4042 |
| 1 | 5161714 | SFWR GP-A4032 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5128631 | SFWR GP-A4032 |
| 1 | 5128658 | SFWR GP-A4042 |
| 1 | 5161714 | SFWR GP-A4032 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5128631 | SFWR GP-A4032 |
| 1 | 5128658 | SFWR GP-A4042 |
| 1 | 5161714 | SFWR GP-A4032 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 5128631 | SFWR GP-A4032 |
| 1 | 5128658 | SFWR GP-A4042 |
| 1 | 5161714 | SFWR GP-A4032 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 1 | 5128631 | SFWR GP-A4032 |
| 1 | 5128658 | SFWR GP-A4042 |
| 1 | 5161714 | SFWR GP-A4032 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to the attached Rework Procedure. NOTE: Refer to Image 1 below for Non-Caterpillar Products with PL631 installed. For Non-Caterpillar Products, this program applies only for the products that are listed in Image 1. File the warranty claim using 99Z00015 as the serial number. NOTE: Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected. |
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 |
| Image1 |
OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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