PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE AUTO-ARTICULATION PREMIUM FEATURE ON CERTAIN 12M 3, 140M 3, AND 160M 3 MOTOR GRADERS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE AUTO-ARTICULATION PREMIUM FEATURE ON CERTAIN 12M 3, 140M 3, AND 160M 3 MOTOR GRADERS

Usage:

TEBE5159-00

27Sep2016


U-505

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE AUTO-ARTICULATION PREMIUM FEATURE ON CERTAIN 12M 3, 140M 3, AND 160M 3 MOTOR GRADERS

7610 7620 7490 5004 1408
PI32681
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32681" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32681" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

31Mar2017 30Sep2017

PROBLEM

The Auto-Articulation Feature needs to be reworked on certain Standard Drive and All-Wheel Drive 12M 3, 140M 3 and 160M 3 Motor Graders. These machines were ordered with Premium Feature Controls, Performance Bundle and were shipped from the factory with incomplete setup. Machines in Group 1 were shipped from the Factory without the Auto Articulation Switch and the Auto Articulation Feature Enabled. Machines in Group 2 were shipped from the Factory without the Auto Articulation Feature Enabled.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
12M 3 N9P00179, 194-195

N9R00250, 254
140M 3 N9G00196, 200, 203

N9M00381-00382
160M 3  N9T00175, 186
*******Group  2*******
140M 3  N9J00370, 377, 382

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4190845 SWITCH AS-ROCKER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
This Group does not have any parts.

ACTION REQUIRED

Refer to the attached Rework Procedure.

OWNER NOTIFICATION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 2.0-hour job for Group 1

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job for Group 2


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE AUTO-ARTICULATION PREMIUM FEATURE

MODELS INVOLVED - CERTAIN 12M 3, 140M 3, AND 160M 3 MOTOR GRADERS

Dear Cat Product Owner:

The Auto-Articulation Feature needs to be reworked on the products listed below. The existing Auto-Articulation feature was not installed at the factory. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 27Sep2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 27Sep2016 Service Letter


Rework Procedure


 
PARTS NEEDED

Group 1
Qty Part Number Description
1 419-0845 SWITCH AS-ROCKER
1 435-8660* CONFIG-PREMIUM
*Note: The machine was already shipped with this software part number, but a configuration step was missed. This is a software configuration update which will require a Dealer Technician to acquire a Factory Password. See installation instructions below.

Group 2
Qty Part Number Description
1 435-8660* CONFIG-PREMIUM
*Note: The machine was already shipped with this software part number, but a configuration step was missed. This is a software configuration update which will require a Dealer Technician to acquire a Factory Password. See installation instructions below.

ACTION REQUIRED

Group 1
Refer to Special Instruction, M0065884, "Procedure for Installing Auto Articulation Attachment on M Series 3 Motor Graders".

Follow all the steps for Hardware Installation and Software Enabling. Refer to the Parts Needed for Group 1.

Group 2
Refer to Special Instruction, M0065884, "Procedure for Installing Auto Articulation Attachment on M Series 3 Motor Graders".

Refer to Step 7 for Software Enabling. Refer to the Parts Needed for Group 2.
 
 

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