PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR AXLE HOUSING SUSPENSION MOUNTS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR AXLE HOUSING SUSPENSION MOUNTS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS

Usage:

TEBE5116-00

Show/hide table

01Dec2016

U-624

A-450

D-523

O-525

Show/hide table

Before/After	PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR AXLE HOUSING SUSPENSION MOUNTS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
7230 7200 3260		PS45311

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45311" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Dec2018

PROBLEM

Show/hide table

The rear suspension link bearings can fail on certain 795F AC Off-Highway Trucks. Under certain conditions, the link can ride in the oscillated position allowing dirt ingress past the seal, grease passage plugging and contact between the bearing and pin and cause the bearing to fail. If the link bearing fails it can also cause other resultant damage.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
795F AC	ERM00153-00296
795F XQ	SNT00100-00101

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
16	8T7338	BOLT-HEX HEAD
16	1984780	WASHER-HARD
2	3225876	BEARING-ALIGNING (After Failure Only)
8	4631902	BRACKET AS
8	4674680	BLOCK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the Service Manual if/as necessary and see Special Instruction M0076693 "Procedure to Update the Rear Suspension Group on Certain 795F AC Off-Highway Trucks", to rework the rear axle suspension mounts.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
12001-20000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

Show/hide table

NOTE: This is a 8.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Show/hide table