Usage:
NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
Termination Date
May 31, 1997Problem
0R6757, 0R6758, 0R6789, 0R6790, 0R6791, 0R6793, 0R6794, 0R6796, 0R6798, 0R6799, 0R6800, 0R6801, 0R6803, and 0R6998 Remanufactured Turbochargers And Cartridge Groups have been canceled and replaced by new remanufactured part numbers.The new parts have an up-graded more robust thrust bearing.The new bearing will improve turbocharger life.The former remanufactured turbochargers and cartridge groups need to be removed from dealer Parts Stock.
Action Required
Remove all 0R6757, 0R6758, 0R6789, 0R6790, 0R6791, 0R6793, 0R6794, 0R6796, 0R6798, 0R6799, 0R6800, 0R6801, 0R6803, and 0R6998 Remanufactured Turbochargers and Cartridge Groups from dealer parts stock.
Service Claim Allowances
Submit one claim for all remanufactured turbochargers and cartridge groups removed from dealer Parts Stock.
Parts Disposition
NOTE: All dealers are to make sure the outside of the shipping container is marked PI7384.
U.S. and Canadian Dealers
Return all remanufactured turbochargers and cartridge groups that are removed from dealer Parts Stock and a copy of the claim to:
Attn: J. Cooksey / PI7384
Service Claims Room
8201 N. University
Peoria, IL 61615
CofA
Return all remanufactured turbochargers and cartridge groups that are removed from Parts Stock and a copy of the claim to:
Warranty Claims Area / PI7384
1 Sharps Rd.
Tullamarine Vic 3043
COSA Dealers
Return all remanufactured turbochargers and cartridge groups that are removed from Parts Stock and a copy of the claim to:
Warranty Claims Area / PI7384
Humbeeksesteenweg, 98
1850 Grimbergen, Belgium
All Other Dealers
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.