PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OR PISTON PACKS ON CERTAIN 993K WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OR PISTON PACKS ON CERTAIN 993K WHEEL LOADERS

Usage:

REBE6111-02

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06Aug2010

(Revised 26Oct2011)

U-305

A-236

D-260

O-263

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OR PISTON PACKS ON CERTAIN 993K WHEEL LOADERS
1225 1201 1000		PS43137

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43137" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 06Aug2010 (Revised 18Oct2010) Service Letter. Changes have been made to Affected Product.

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TERMINATION DATE

31Aug2014

PROBLEM

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The pistons can seize on certain C32 engines installed in 993K Wheel Loaders. Failure of the existing pistons can cause high blow-by and excessive oil consumption.

AFFECTED PRODUCT

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Model	Identification Number
993K	LWA00421-00428 Z9K00269-00370

PARTS NEEDED

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Qty	Part Number	Description
1	10R8904	ENGINE AR-COMPL(Repair Option 1)
12	20R0193	CYLINDER PACK AS(Repair Option 2)
12	2323226	BEARING-ROD(Repair Option 2)
1	3151437	KIT-GASKET(MCH)(Repair Option 2)
24	3565212	BOLT-12 POINT HD(Repair Option 2)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Repair Option 1: Replace the engine in accordance with KENR5813, Disassembly and Assembly.

Repair Option 2: Replace the piston packs and the rocker arm shaft bolts in accordance with RENR9217, Disassembly and Assembly.

NOTE: Only Committed Planned Repair Orders (CPRO) can be used to order any of the parts alloted for "Before Failure".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-9000 hrs, 25-36 mo	33.0%	50.0%	0.0%	50.0%	50.0%	0.0%
9001-12000 hrs, 37-48 mo	7.0%	50.0%	0.0%	50.0%	70.0%	0.0%

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NOTE: This is a 80.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
80.0 hours will be allowed for Repair Option 1. (Engine Replacement) An additional 42.0 hours, for a total of 122.0 hours, will be allowed if performing Repair Option 2. (Piston Pack Replacement)

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