PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUTOLUBE GREASE LINE THAT SUPPLIES THE E-PIN ON CERTAIN 966H AND 972H WHEEL LOADERS
Usage:
REBE6072-01
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| 04Oct2010 |
| (Revised 10Apr2012) |
U-407
A-324
D-348
O-353
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUTOLUBE GREASE LINE THAT SUPPLIES THE E-PIN ON CERTAIN 966H AND 972H WHEEL LOADERS |
|
| 7540 7510 | PS51910 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51910" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 04Oct2010 Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Oct2012 |
PROBLEM
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| The existing hose or grease fitting can fail on certain 966H and 972H Wheel Loaders. If the existing elbow and hose fails it will cause a lack of grease supply to the E-Pin. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 966H | A6D00248, 263, 287, 296, 351, 424, 450, 456, 470, 494, 516, 531, 566, 586, 634, 638, 644, 690, 757, 827, 830, 833, 840, 974, 1001, 1007, 1030, 1072, 1135, 1173, 1239, 1271, 1304, 1309, 1313, 1317, 1321-1322, 1328, 1335, 1351, 1380, 1389, 1409, 1417, 1423, 1427, 1437, 1456, 1479, 1489, 1510, 1519, 1627, 1629, 1693, 1735, 1747, 1761, 1763, 1802, 1804, 1807, 1826, 1836, 1854, 1862, 1871, 1902, 1911, 1922, 1926, 1936, 1940, 1948, 1959, 1999, 2044, 2061, 2127, 2156, 2189, 2203, 2213, 2260, 2269, 2388, 2405, 2451-2452, 2517 A6G00117, 119-121, 141, 159-160, 162, 184, 226, 240-241, 243-244, 256, 287, 329, 333, 339-340, 364, 374, 404-405, 409, 439, 480-482, 523, 525-527, 529-531, 564, 575-583, 591-592, 624-628, 656-659, 661, 680, 691-692, 712, 715, 730-731, 735-736, 746-750, 759-760, 784-790, 795-804, 806, 819-822, 826, 837-838, 846, 860, 863-869, 872, 877, 886-893, 897, 900, 908, 911, 913-916, 918-919, 944-945, 951-955, 973-976, 1100, 1119-1120, 1156, 1191, 1213-1214, 1218-1220, 1224-1225, 1239, 1242, 1257-1262, 1265-1266, 1273, 1286, 1292-1293, 1307, 1310, 1328-1330, 1342-1346, 1395-1397, 1419, 1422, 1435, 1450, 1452, 1454-1455, 1464-1466, 1468-1469, 1503, 1510-1511, 1518, 1535, 1537, 1543, 1550-1552, 1554, 1558, 1564-1565, 1572, 1586, 1588-1589, 1591, 1609-1611, 1615-1616, 1626-1627, 1633, 1646, 1676, 1689, 1691, 1711-1712, 1726, 1739, 1745, 1747, 1755, 1758, 1764-1766, 1769, 1771, 1788-1789, 1793-1794, 1799-1800, 1805, 1813, 1817-1818, 1855, 1863, 1873, 1880-1881, 1886, 1903-1908, 1911, 1914-1917, 1921, 1923, 1943-1945, 1947-1948, 1955-1957, 1959, 1963, 1969, 1984-1985, 1991-1992, 2004, 2006, 2008, 2010-2011, 2024-2025, 2030-2033, 2041-2042, 2062-2063, 2069-2070, 2080-2081, 2089, 2096-2098, 2102, 2105-2107, 2111, 2118-2119, 2123-2126, 2129-2130, 2134, 2140-2143, 2164-2167, 2176-2178, 2189-2192, 2197, 2219, 2232, 2260, 2283, 2320-2322, 2326, 2333-2334, 2343, 2347-2348, 2369-2370, 2376-2377, 2383-2385, 2390-2392, 2395-2396, 2399, 2406, 2412, 2415, 2441-2442, 2447, 2450-2453, 2457, 2471, 2477, 2497, 2504, 2507, 2542, 2566, 2578, 2587, 2633, 2644, 2649, 2654-2656, 2661-2666, 2681, 2683, 2685, 2703, 2708, 2715, 2717-2718, 2720-2722, 2725-2728, 2731, 2757-2760, 2765, 2778, 2784, 2786-2787, 2791, 2797, 2803, 2817, 2820-2826, 2832, 2854, 2858-2859, 2872, 2874, 2876, 2887, 2890-2891, 2897, 2916, 2926-2927, 2933-2934, 2947, 2953, 2956, 2961-2966, 2971, 2977-2983, 3019-3020, 3022-3023, 3048, 3055, 3125, 3127-3133, 3135-3138, 3140, 3151-3156, 3176, 3196-3197, 3208, 3222-3225, 3228-3229, 3234, 3244-3246, 3262, 3312, 3322-3324, 3328, 3333, 3340, 3345, 3348, 3350-3352, 3378, 3391, 3409, 3429, 3432, 3434, 3440, 3462-3464, 3468, 3471, 3476, 3480, 3487-3488, 3493, 3495, 3498-3500, 3520, 3544, 3560, 3564, 3569, 3571-3572, 3600, 3616, 3628, 3646-3647, 3654, 3656, 3672, 3675, 3709, 3722, 3730, 3736, 3828, 3834, 3840, 3846, 3848, 3851, 3855, 3866, 3868-3881, 3894, 3912-3916, 3923-3924, 3929, 3946, 3948-3954, 3963, 3965, 3967-3969, 3973, 3982, 3996, 4026-4028, 4033, 4052, 4055, 4057, 4059, 5009, 5013, 5019, 5028, 5032, 5044-5045, 5047-5048, 5050, 5080, 5101-5102, 5105, 5112, 5116, 5123, 5136, 5138, 5145, 5148-5150, 5156, 5160, 5164, 5169, 5172, 5174, 5180, 5187, 5190, 5211-5213, 5222, 5226, 5235, 5237, 5240, 5242, 5250, 5262, 5269, 5274, 5279, 5291, 5297 |
| 972H | A7D00180, 193-195, 210, 261, 282, 313, 322, 331, 349, 365, 375, 388, 432, 435, 466, 481, 490-491, 506, 528, 532-533, 535, 538, 577, 590, 608, 629-630, 643, 660-662, 673-676, 699, 757, 763, 770, 774, 781, 787-788, 792, 813, 823, 827, 835-836, 856, 870-871, 874, 886, 905-906, 923, 933, 939-943, 945, 947, 951-955, 959-960 A7G00117-00123, 130, 135-137, 149-157, 163-166, 175-176, 181-183, 189-190, 194, 198, 204, 216, 219-221, 223, 229-234, 236-237, 239, 242-244, 249-252, 257-258, 262-266, 268-274, 278-287, 289-296, 302-304, 306, 313-314, 317-329, 333-334, 338-339, 342-344, 346, 350, 353, 356-358, 367, 375-379, 383-391, 395-397, 399-400, 404, 406, 421-422, 430-431, 436, 438-439, 441, 458-461, 468-472, 474, 476-477, 480-482, 497, 504-505, 508-511, 517-518, 523, 527-530, 532-537, 540-541, 545-546, 548-550, 553-554, 559-560, 562-564, 568, 574, 581-582, 592-593, 602, 612, 621-622, 624-625, 630, 632-633, 636, 654-655, 660-662, 666-667, 669-671, 674, 677, 680, 685-687, 690, 692-696, 698, 700-701, 704, 710-717, 721, 725-726, 739, 742, 749-750, 752, 760, 764, 767, 776-780, 787-790, 793, 795-797, 800-804, 810-816, 821-824, 826, 828, 832, 837, 851-856, 858, 861-862, 866-867, 871, 875-877, 879, 883, 885, 891, 893-894, 896, 898-900, 902-903, 905-906, 910-911, 918, 922-924, 930, 934-935, 942-947, 949, 956, 961-963, 965-966, 968-970, 972-976, 980, 983, 986, 988, 995-996, 998-1000, 1003, 1007-1009, 1011-1012, 1015-1019, 1021-1022, 1024, 1026, 1029-1031, 1044-1049, 1051-1052, 1056, 1063, 1065-1068, 1070-1071, 1077, 1082, 1085, 1087, 1089, 1091-1093, 1096-1097, 1099-1105, 1107, 1109-1116, 1118-1119, 1123-1125, 1127-1129, 1131-1132, 1134-1136, 1138, 1140-1143, 1148, 1151, 1153, 1156-1158, 1162, 1164-1168, 1170, 1175, 1177, 1179, 1181, 1190, 1207-1208, 1214, 1217, 1221, 1224, 1226, 1238-1250, 1252-1255, 1260-1264, 1268-1276, 1278, 1280, 1283, 1285, 1290, 1292-1293, 1296, 1298, 1301-1302, 1306, 1310, 2009, 2013, 2026, 2029, 2031, 2034-2038, 2041, 2047, 2052, 2059, 2063 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3B8489 | ADAPTER-STR |
| 1 | 4D9517 | CLIP |
| 1 | 7X2564 | BOLT-HEX HEAD |
| 1 | 8T4121 | WASHER-HARD |
| 1 | 8T4137 | BOLT-HEX HEAD |
| 1 | 8T5439 | WASHER-HARD |
| 1 | 1773464 | ELBOW - 90 DEG |
| 1 | 3080400 | HOSE AS |
| 1 | 3092856 | CONNECTOR |
| 1 | 3359383 | COVER AS |
| 1 | 3461656 | PIN AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Replace the E-Pin and related grease lines. Refer to the attached Rework Procedure. In addition, refer to the Machine System Disassembly and Assembly Manual, RENR8859, "Tilt Cylinder - Remove and Install". |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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25-36 mo |
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| NOTE: This is a 2.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Step 1: Remove the 8T-4136 Bolt, 8T-4221 Washer, and 4K-6177 Clip. Retain these parts as the hardware will be used to support the 308-0400 Hose. Step 2: Remove the 8T-4136 Bolt, 8T-4121 Washer, 5P-9299 Clip, and 278-4131 Bracket securing the 192-5942 Grease Hose. Step 3: Loosen and remove the 192-5942 Grease Hose and the associated spring or guard. |
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| Image1.1.1 |
| Step 4: Remove the 4M-8973 and 278-2078 Elbows from the tilt rod eye. NOTE: Before removing the pin, refer to the Machine System Disassembly and Assembly Manual, RENR8859, "Tilt Cylinder - Remove and Install". Step 5: Remove the 8T-6430 Bolt and 8T-5439 Washer, securing the E-Pin plate and remove the 4V-7099 E-Pin. |
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| Image1.2.1 |
| NOTE: Before installing the pin, refer to the Machine System Disassembly and Assembly Manual, RENR8859, "Tilt Cylinder - Remove and Install". Step 6: Install the new 346-1656 E-Pin. Step 7: Install the 3B-8489 Grease Fitting on the rod eye. Step 8: Install the 309-2856 Connector and 177-3464 Elbow in the center of the 346-1656 E-Pin. Step 9: Connect the new 308-0400 Hose to the 177-3464 Elbow. |
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| Image1.3.1 |
| Step 10: Install the new 335-9383 Cover Assembly. Secure the 335-9383 Cover Assembly and the 346-1656 E-Pin with the 7X-2564 Bolt and 8T-5439 Washer. Tighten to a torque of 460 +/- 60 Nm. Step 11: Re-route the 308-0400 Hose and secure with a 4D-9517 Clip, 8T-4137 Bolt and 8T-4121 Washer. Step 12: Route the 308-0400 Hose through the 4K-6177 Clip and secure with an 8T-4136 Bolt and 8T-4121 Washer. |
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| Image1.4.1 |
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