PRODUCT SUPPORT PROGRAM FOR REPLACING THE HID LIGHTS ON CERTAIN D8T, D9T, D10R, D10T, D11R, D11R CD, D11T, AND D11T CD TRACK-TYPE TRACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HID LIGHTS ON CERTAIN D8T, D9T, D10R, D10T, D11R, D11R CD, D11T, AND D11T CD TRACK-TYPE TRACTORS

Usage:

REBE6196-01

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08Jun2010

(Revised 27Aug2010)

U-198

A-156

D-173

O-177

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HID LIGHTS ON CERTAIN D8T, D9T, D10R, D10T, D11R, D11R CD, D11T, AND D11T CD TRACK-TYPE TRACTORS
1429 1434		PS51851

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51851" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 08Jun2010 Service Letter. Changes have been made to Affected Product.

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TERMINATION DATE

30Jun2012

PROBLEM

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The existing HID Lamp Group may develop internal wiring failures from the vibration present during certain track-type tractor applications. Failure of the internal wiring may result in less than acceptable service life being achieved on certain D8T, D9T, D10R, D10T, D11R, D11R CD, D11T, and D11T CD Track-Type Tractors.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
D10R	AKT00343, 360, 391, 396, 404, 407-408, 412, 422, 428, 440, 443, 449, 478, 490-491, 495-497, 514-515, 523, 528-529, 537, 542, 590, 616-617, 625, 628-629, 632, 647, 656-659, 673, 690-691, 707-708, 711-712, 718, 755-758, 773-774, 779-782, 790-791, 807, 813, 816, 831, 855, 857, 871-872, 874, 894, 937-940
D10T	RJG00105-00106, 108-112, 123-125, 127, 134, 138-139, 142-143, 155, 157, 159, 164, 172, 174-177, 181, 193-198, 207, 217-218, 225, 232-236, 246, 248-253, 257-260, 262-266, 273-274, 277, 284-285, 299, 316-317, 333-335, 346, 354-355, 357, 360, 369-373, 377, 395-396, 417-420, 424-425, 427-428, 432, 438, 451-452, 457, 460, 462, 470, 483, 487, 493-495, 514, 516, 520-523, 526-528, 532-533, 535, 538, 541-542, 544, 549, 553-554, 560, 562, 565, 570-573, 578, 581-584, 588-594, 596-597, 604, 615-616, 654-665, 668-670, 693, 702, 706, 708-709, 714-715, 718, 720-721, 723, 727, 730-731, 735, 738-740, 745-747, 749-750, 752, 754, 758-759, 761-762, 769-770, 783, 798-805, 812-813, 827-830, 844, 847-849, 871-874, 879, 881-883, 890-891, 907-908, 932, 935-936, 942-943, 947, 949, 951, 958, 961, 963, 965-966, 970-971, 973-976, 983, 989-990, 996, 999, 1002, 1005-1009, 1011-1012, 1019-1022, 1024-1025, 1028-1034, 1037, 1039, 1057-1058, 1062-1064, 1075, 1079-1080, 1083, 1090-1092, 1096, 1100-1102, 1108-1109, 1126-1128, 1134, 1138-1139, 1142-1144, 1147, 1153-1154, 1159, 1161, 1174-1179, 1186-1187, 1189-1191, 1193-1195, 1198-1202, 1218-1220, 1222-1225, 1227-1234, 1236, 1239-1245, 1249, 1251, 1257, 1260, 1263-1269, 1271-1272, 1275-1277, 1282-1283, 1285, 1291, 1294, 1299-1301, 1327, 1332, 1335-1340, 1345, 1348-1351, 1359-1361, 1365-1367, 1369-1374, 1376, 1380-1385, 1393-1395, 1398, 1401-1402, 1410-1412, 1417, 1423-1432, 1434-1436, 1440-1442, 1446, 1448, 1450, 1452-1459, 1464-1465, 1467, 1474-1477, 1479, 1481-1482, 1484-1486, 1489-1494, 1500, 1502, 1504, 1510, 1513-1522, 1524, 1526, 1528, 1530, 1532, 1534, 1538, 1540, 1542, 1545, 1547, 1550-1552, 1554, 1556, 1560-1562, 1564, 1566, 1568, 1570, 1572, 1574-1577, 1583-1584, 1595-1599, 1601, 1609-1610, 1625, 1628, 1633, 1639-1641, 1644, 1647, 1650-1658, 1660-1664, 1666-1668, 1673-1674, 1676, 1678, 1680-1681, 1683, 1685-1687, 1689-1690, 1692-1695, 1697, 1699, 1701, 1703-1705, 1711-1712, 1715-1716, 1718-1722, 1725, 1727, 1730, 1732-1733, 1736-1738, 1742, 1745, 1751-1756, 1759-1760, 1762, 1764-1767, 1770, 1772-1773, 1778, 1780, 1782, 1784, 1789, 1791, 1794-1795, 1797-1800, 1804-1806, 1808-1810, 1814, 1816-1817, 1819-1822, 1833, 1835, 1839, 1841, 1845, 1849-1850, 1852, 1854-1858, 1860, 1862-1863, 1865-1866, 1870, 1872, 1878-1879, 1881, 1889-1891, 1893-1898, 1901-1902, 1904-1906, 1908-1915, 1917-1919, 1921-1928, 1930, 1932-1938, 1941, 1949-1950, 1957, 1962-1963, 1967-1968, 1971, 1974-1978, 1981, 1985-1988, 1991, 1996-1997, 2000, 2003-2020, 2023-2028, 2030, 2036-2041, 2052, 2054-2055, 2065, 2069-2070, 2072-2074, 2078-2080, 2083-2086, 2090, 2095-2097, 2100, 2104, 2108-2111, 2119-2120, 2123-2127, 2129, 2131-2132, 2134, 2136, 2140-2141, 2143, 2145-2149, 2151, 2153, 2158, 2161-2162, 2171, 2177-2179, 2183-2186, 2188-2193, 2195-2197, 2200, 2204-2206, 2218-2226, 2233, 2235-2236
D11R	7PZ00685-00686, 703-704, 710-713, 725, 744, 749-751, 753, 757, 760, 764, 766-778, 785-786, 790-792, 794-797, 800, 804-807, 809-813, 820-822, 824-825, 827-828, 830-832, 834-835, 840, 842, 845-846, 854-855, 859-863, 883, 886-889, 896-897, 904-907, 909-916, 921, 925-926, 929-931, 936-937, 946-948, 952-953, 955-956, 962, 964, 974-975, 977-980, 982-988, 990, 992-995, 998-1000, 1002-1004, 1006, 1012-1014, 1021-1022, 1025, 1034-1036, 1039, 1042-1045, 1048-1049, 1051, 1053-1054, 1058, 1062-1063, 1066, 1068, 1071-1072, 1079-1080, 1084-1085, 1088-1091, 1094, 1096, 1100-1101, 1103, 1109-1110, 1113, 1118, 1120-1121, 1123, 1125-1129, 1135-1136, 1138, 1140, 1144-1148, 1151, 1156-1158, 1164, 1176, 1178, 1187, 1189-1190, 1193, 1195-1197, 1199, 1204-1205, 1216, 1219-1222, 1224-1239, 1241-1242, 1244, 1246-1249, 1259, 1262, 1265, 1267, 1270-1271, 1278, 1281-1282, 1284-1285, 1287-1292, 1301-1302, 1309, 1312, 1319, 1326-1327, 1332, 1335, 1337, 1341, 1347-1348, 1362, 1364-1365, 1367-1371, 1373-1374, 1376, 1381-1383, 1385-1389, 1391-1393, 1395, 1401-1410, 1413-1415, 1419-1421, 1432-1433, 1435-1438, 1440-1453, 1458-1471, 1479-1485, 1494, 1497, 1500-1504, 1506-1509, 1519-1523, 1525-1527, 1530-1533, 1536, 1538, 1540, 1543-1545, 1547-1557, 1559, 1562-1580, 1584-1586, 1588, 1590, 1593, 1595-1600, 1604-1613, 1617, 1621-1627, 1629-1631, 1634-1636, 1639, 1643-1646, 1648-1649, 1653-1654, 1656-1661, 1663-1670, 1672-1677, 1680, 1682, 1684-1685, 1693, 1695, 1698-1704
D11R CD	AAF00204-00205, 214, 219-220, 223-225, 228-231, 238, 245, 249, 251, 255, 264, 266-271, 273-279, 284-285, 288-290
D11T	GEB00161-00658
D11T CD	TPB00160-00184
D9T	RJS00118, 120, 122-126, 154, 157, 190, 198, 202, 210, 223, 232, 245-246, 282, 291, 296-297, 309, 338, 341, 349, 359, 368, 373, 375, 381, 383, 390-391, 396, 401, 414-416, 419, 436, 456, 469, 476-478, 504, 514-517, 528, 531-540, 542-544, 550-551, 558-560, 578-583, 588, 590-591, 598, 600-602, 611, 614, 631-632, 638, 655, 667-669, 679, 683, 689-690, 693, 699-702, 710-711, 713, 731, 733-734, 738-739, 760, 763, 768-769, 774-775, 779-780, 783, 790-791, 806-808, 860, 864-868, 872, 876, 883, 885-886, 888-890, 906, 909-910, 913, 923-925, 928, 933, 937, 939, 942, 944-945, 953, 960-961, 970-971, 980-981, 984, 988-993, 997-998, 1002-1003, 1006, 1009-1011, 1020, 1028-1032, 1058-1059, 1062, 1064, 1078, 1082, 1087, 1090-1093, 1101, 1106-1107, 1111, 1113, 1115, 1119, 1126, 1129, 1147-1149, 1152-1154, 1157, 1160, 1162, 1166, 1177, 1179, 1188, 1195, 1199, 1213, 1218, 1227, 1230-1232, 1237-1238, 1240, 1242, 1246-1247, 1256-1261, 1266-1268, 1270, 1274, 1277, 1279-1280, 1284, 1287, 1289-1290, 1311, 1313-1314, 1320-1322, 1335, 1342-1344, 1346-1347, 1349, 1351, 1353, 1355, 1358, 1367, 1371-1376, 1378, 1380-1381, 1383, 1385-1386, 1390-1391, 1393-1396, 1408, 1416-1418, 1430, 1442, 1446, 1459-1460, 1462-1463, 1466, 1471-1477, 1479

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*******Group 2*******

D8T

J8B00214, 222, 225, 249, 283, 297, 308, 343, 417, 463, 466-467, 524, 575, 593, 596-598, 601, 632, 639, 670, 688, 693, 696, 720, 744, 748-749, 773, 824, 834-839, 912-913, 1000-1002, 1009, 1018-1019, 1022, 1031, 1040, 1054, 1086, 1116, 1118, 1125, 1152, 1221, 1252, 1256, 1258, 1274, 1276, 1287, 1303, 1325-1326, 1362, 1370, 1400, 1411, 1418, 1420, 1452, 1454-1455, 1489, 1510, 1525, 1568, 1570, 1581, 1584, 1590, 1597, 1658-1659, 1726-1727, 1731, 1736, 1786-1787, 1823-1824, 1838-1839, 1844, 1894, 1898, 1903-1904, 1920, 1930, 1936, 1956, 2204-2206, 2233, 2235, 2237-2240, 2263-2264, 2332, 2385-2386

KPZ00325, 327, 332-335, 338, 348-349, 356, 364, 407-408, 412, 414, 480-483, 508-509, 576, 593, 617, 640, 667, 681-682, 687, 711, 724-726, 748, 754, 762, 771, 777, 788-790, 808-809, 820-821, 893-894, 902-903, 927, 930, 937, 994, 1006-1009, 1025, 1039, 1053, 1093-1094, 1107, 1139, 1147, 1164, 1166, 1189, 1213, 1215, 1220-1221, 1234, 1239-1242, 1271, 1297-1298, 1335, 1341-1342, 1353, 1375, 1433, 1442, 1454-1457, 1526, 1528, 1559, 1569, 1595, 1624, 1634, 1743, 1783, 1785, 1788-1789, 1807, 1837, 1881, 1889, 1894, 1896, 1899, 1904, 1906, 1950, 1953, 1957, 1963, 1972, 1990-1992, 1995, 2016, 2043, 2048, 2062, 2077, 2082, 2111, 2135-2137, 2146-2147, 2149-2151, 2170-2171, 2175, 2178-2179, 2203-2205, 2221, 2252, 2286, 2319-2321, 2328, 2421, 2474, 2480, 2495-2496, 2503, 2525, 2534, 2556, 2576, 2594, 2633, 2637, 2646, 2654, 2669, 2671-2672, 2750-2751, 2773, 2779, 2782, 2796, 2806, 2818, 2835, 2842, 2876, 2925, 2929, 2962, 2976, 3003, 3005-3006, 3008-3009, 3037, 3039-3040, 3109, 3117, 3159, 3167, 3170, 3181, 3183, 3187, 3189-3190, 3193, 3207, 3209-3210, 3215, 3258, 3276-3277, 3288, 3292, 3296, 3337, 3528, 3537, 3562, 3578, 3601, 3608, 3613, 3621, 3630-3634, 3658-3659

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*****Group 3*****
D10T	RJG00283, 292, 358, 380

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
5	3329402	LAMP GP-FLOOD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
3	3329402	LAMP GP-FLOOD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
2	3329402	LAMP GP-FLOOD
1	3479427	LAMP GP-FLOOD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If one of the existing HID Lamp Groups fail, replace all of the HID Lamp Groups with the parts listed for the affected product. After installation and adjustment, tighten the bolts for the bracket assembly to the specified values. Refer to Image 1.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-5000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
5001-10000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 1
NOTE: If there has been a previous repair in which the customer participated, part age will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-5000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
5001-10000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 2
NOTE: If there has been a previous repair in which the customer participated, part age will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-5000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
5001-10000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 3
NOTE: If there has been a previous repair in which the customer participated, part age will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.