PRODUCT SUPPORT PROGRAM FOR REPLACING THE 176-5459 BUCKET POSITIONER SWITCH ON CERTAIN 938GII, 938H, AND 994F WHEEL LOADERS, AND IT38GII, IT38H, AND IT62H INTEGRATED TOOL CARRIERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 176-5459 BUCKET POSITIONER SWITCH ON CERTAIN 938GII, 938H, AND 994F WHEEL LOADERS, AND IT38GII, IT38H, AND IT62H INTEGRATED TOOL CARRIERS

Usage:

REBE6243-00

28Jul2010


U-281
A-216
D-241
O-244

 
After Failure Only
  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1765459/">176-5459 BUCKET POSITIONER SWITCH ON CERTAIN 938GII, 938H, AND 994F WHEEL LOADERS, AND IT38GII, IT38H, AND IT62H INTEGRATED TOOL CARRIERS

5112 5109 7750
PS51872
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51872" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Jul2012

PROBLEM

The existing 1765459/">176-5459 bucket positioner switch can fail due to moisture entry on certain 938GII, 938H and 994F wheel loaders and IT38GII, IT38H and IT62H integrated tool carriers. If the existing bucket positioner switch fails, the bucket kickout function will be inoperative.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
938G II B9Y00110-01039

CRD00273-01350, 1400-2746

PHN00273-03586

RTB00273-03839
938H JKM00151-00996

LKM00135-00652, 1000-1146

MCC00138-00259

MJC00038-00949
IT38G 1CW00318-00398, 500-529

7BS00318-00933, 1000-1238

JAN00101-00520
IT38H JNJ00151-00400

MCJ00183-00184
IT62H  M5G00150-00478, 600-613
*******Group  2*******
994F  44200149-00301

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 1765459 CONT GP -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 1765459 CONT GP -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

****Parts Stock ****

Remove all 1765459/">176-5459 chg 00 & chg 01 kickout switches from dealer parts stock.

 
Image1
 
****Affected Product****
Replace the failed switch with the 1765459/">176-5459-02 Switch or higher revision level.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-6000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-8000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-12000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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