PRODUCT SUPPORT PROGRAM FOR REPLACING THE 296-4301 MIDSHIP SUPPORT BEARING ASSEMBLY WITH PLUGGED FITTING HOLE ON CERTAIN 966H AND 972H MEDIUM WHEEL LOADERS
Usage:
REBE6240-00
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| 15Oct2010 |
U-423
A-340
D-366
O-369
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 2964301/">296-4301 MIDSHIP SUPPORT BEARING ASSEMBLY WITH PLUGGED FITTING HOLE ON CERTAIN 966H AND 972H MEDIUM WHEEL LOADERS |
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| 7551 3253 | PS51918 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51918" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2012 |
PROBLEM
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| The existing 2964301/">296-4301 Midship Support Bearing Assembly with plugged fitting hole can fail on certain 966H and 972H Medium Wheel Loaders. If the existing 2964301/">296-4301 Midship Support Bearing Assembly with plugged fitting hole fails, it may cause subsequent noise from the affected area and the bearing to seize. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 966H | A6D00117-02601 A6G00117-04059, 5000-5328 A6J00149-01632, 1801, 1803 RYF00300-00448 TAL00172-00176, 178-371, 374-379, 385-389 |
| 972H | A7D00117-00956 A7G00117-01312, 2000-2069 A7J00150-00406 GTA00179-00200 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3B8489 | ADAPTER-STR |
| 1 | 2964301 | BEARING AS |
| 1 | 3630388 | LOCK PIN |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Replace with an updated 2964301/">296-4301 Bearing Assembly. Refer to the 966H and 972H Wheel Loaders Power Train Disassembly and Assembly Manual, RENR8847. NOTE: An updated 2964301/">296-4301 Bearing Assembly has a 3B-8489 Grease Fitting and 363-0388 Lock Pin. The previous bearing version has a plug with a shorter lock pin. |
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| Image1 |
SERVICE CLAIM ALLOWANCES
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0-15 mo |
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16-24 mo |
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| NOTE: This is a 5.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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