PRODUCT IMPROVEMENT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN RM500B RECLAIMER MIXERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN RM500B RECLAIMER MIXERS

Usage:

TEBE5223-00

Show/hide table

27Sep2016

U-504

A-367

D-434

O-434

Show/hide table

Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN RM500B RECLAIMER MIXERS
1920 7610 7620 7490 1901 1902		PI32680

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32680" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32680" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

COMPLETION DATE	TERMINATION DATE
31Mar2017	30Sep2017

PROBLEM

Show/hide table

The engine software needs to be updated on certain RM500B Reclaimer Mixers. The machines must be updated to correct flaws in the reversing fan logic that could lead to engine overheating.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
RM500B	TAS00101-00107, 109-117

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	4945907	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Update the machine with the latest version of engine software available in SIS Web. Refer to M0074106, Special Instruction, "Updating Software On Certain RM500B Reclaimer Mixers", for details on how to update the software files.

Show/hide table

OWNER NOTIFICATION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

Show/hide table

NOTE: This is a 1.0-hour job

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE

MODELS INVOLVED - CERTAIN RM500B RECLAIMERS

Dear Cat Product Owner:

The engine software needs to be updated in order to correct flaws in the reversing fan logic that could lead to engine overheating on the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product, please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 27Sep2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 27Sep2016 Service Letter