Usage:
22Sep2016 |
Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN 770G, 773G, 775G, AND 777G OFF-HIGHWAY TRUCKS |
|
7610 7606 7620 | PS45229 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45229" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
31Mar2017 |
PROBLEM
The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
770G | KDH00223 |
*******Group 2******* | |
773G | JWS00164, 269-270 |
775G | MJS00334, 340, 359 |
777G | RDR00221-00222 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 2G1133 | GROMMET |
4 | 2Y5829 | NUT-HEX |
20 | 7K1181 | STRAP-CABLE (If Needed) |
2 | 7Y5262 | BOLT-U |
4 | 8T4121 | WASHER-HARD |
1 | 3417961 | CABLE AS (If Needed) |
1 | 4438462 | ANTENNA AS |
1 | 4502517 | PLATE (If Needed) |
1 | 4555563 | PL641 Pro Cellular Radio w/ Mounting Hardware Only |
1 | 4559568 | CAP AS |
1 | 4932539 | HARNESS AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 2G1133 | GROMMET |
4 | 2Y5829 | NUT-HEX |
20 | 7K1181 | STRAP-CABLE (If Needed) |
2 | 7Y5262 | BOLT-U |
1 | 3417961 | CABLE AS (If Needed) |
4 | 4308829 | SPACER |
1 | 4438462 | ANTENNA AS |
1 | 4502517 | PLATE (If Needed) |
1 | 4555563 | PL641 Pro Cellular Radio w/ Mounting Hardware Only |
1 | 4559568 | CAP AS |
1 | 4932549 | HARNESS AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
NOTE: This service letter provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa, Rica, and Honduras. If the machine called out in this service letter is no longer operating in North America, Costa Rica, or Honduras this program does not apply. Note: 770G, 773G, 775G, and 777G Off-Highway Trucks require that the PL523 hardware remain installed in the machine to support VIMS, TKPH, TPMS, and RAC. The final installation will include the PL522 or PL523 ECM and the PL641 Product Link Pro radio. Caterpillar Electronic Technician (ET) 2015B and VIMSpc 2011A or newer should be used to perform any software updates. Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedures. |