PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOPPER LIFT CYLINDER PINS ON CERTAIN AP500E, AP555E, AP500F, AP555F, AP655C, AP600D, AP655D, AP600F, AP655F, AP1000D, AP1055D, AP1000E, AP1055E, AP1000F, AP1055F, BG260D, BG600D, BG1000E, BG2255C, AND BG2455D Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOPPER LIFT CYLINDER PINS ON CERTAIN AP500E, AP555E, AP500F, AP555F, AP655C, AP600D, AP655D, AP600F, AP655F, AP1000D, AP1055D, AP1000E, AP1055E, AP1000F, AP1055F, BG260D, BG600D, BG1000E, BG2255C, AND BG2455D

Usage:

TEBE5208-00

21Dec2016


U-669
A-484
D-564
O-565

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOPPER LIFT CYLINDER PINS ON CERTAIN AP500E, AP555E, AP500F, AP555F, AP655C, AP600D, AP655D, AP600F, AP655F, AP1000D, AP1055D, AP1000E, AP1055E, AP1000F, AP1055F, BG260D, BG600D, BG1000E, BG2255C, AND BG2455D LARGE ASPHALT PAVERS

5057 6639
PS45339
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45339" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Dec2018

PROBLEM

The existing hopper lift cylinder 288-7192 Pins can crack on certain AP500E, AP555E, AP500F, AP555F, AP655C, AP600D, AP655D, AP600F, AP655F, AP1000D, AP1055D, AP1000E, AP1055E, AP1000F, AP1055F, BG260D, BG600D, BG1000E, BG2255C, and BG2455D Large Asphalt Pavers. If the existing pins fails, the hopper could suddenly shift downward from a partially open position to fully open.

AFFECTED PRODUCT

Model Identification Number
AP-1000D  EAD00100-00465
AP-1055D A6P00100-00150

FAC00200-01000
AP-500E  JWK00100-00253
AP-555E  A5D00100, 102-421
AP-600D TFM00200-00288

TFZ00200-00358
AP-655C AYP00200-00389

CDG00240-00342
AP-655D GNN00200-00327

GNZ00200-00558

MAN00200-00381

MAT00200-00208
AP1000E DKH00100-00110

T1F00100, 102-278
AP1000F  AC400100-00280
AP1055E TJF00100-00446

TRS00100-00144
AP1055F RLM00100-00105

TJ500100-00539
AP500F  44900100-00116
AP555F 5F500100-00101

AP500100-00161
AP600F AP600100-00139

LR600100-00105
AP655F 47900100-00125

48000100-00103

65500100

MH600101-00236

ML600100-00113

P6500100-00124
BG-2255C  CKR00264-00265
BG-2455D BNW00100-00146

BXW00100-00102
BG-260D  BPW00100-00145, 275-276
BG1000E  RTT00100-00102
BG600D  B6K00100-00102

PARTS NEEDED

Qty

Part Number Description
4 5127669 PIN AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Remove all 288-7192 Pins from dealer parts stock.

 
 
****Affected Product****
Remove existing hopper lift cylinder 288-7192 Pins (4 per machine) and replace with new 512-7669 Pin Assemblies.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-3000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
3001-5000 hrs,
37-60 mo 
100.0%
50.0%
0.0%
0.0%
0.0%
50.0%
 NOTE: This is a 2.0-hour job



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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