PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE5221-02

Show/hide table

08Nov2016

(Revised 01Dec2016)

U-592

A-423

D-497

O-496

Show/hide table

Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS
7620 7610 4808 4800 7601 7490		PI32699

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32699" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32699" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 08Nov2016 (Revised 15Nov2016) Service Letter. A change has been made to the Problem.

Show/hide table

COMPLETION DATE	TERMINATION DATE
31May2017	30Nov2017

PROBLEM

Show/hide table

The software needs to be updated on certain 797F Off-Highway Trucks.

The existing engine software does not provide appropriate warning to the operator when a 1684-12 "High Pressure Fuel Pump Failure" Diagnostic Code is logged. Additionally, the existing engine software does not appropriately derate and protect the engine when two or more -7 injector codes are active on one bank.

The existing chassis software has nuisance software events that may cause the machine to be taken out of production unnecessarily. Also, the chassis software will allow for the machine to be operated above first gear with the body up which may cause frame damage.

The existing transmission software odometer value will not roll over to zero when the value reaches the maximum of 320000 km, which may cause TPKH to not function.

Additional software files should be updated to support new events, diagnostics, and features.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
797F	LAJ00195-00196, 231, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 478, 537, 539, 544-553, 566-568, 572, 585-595, 597-598, 613-617, 620

Show/hide table

*****Group 2*****
797F	LAJ00141-00194, 197-226, 229-230, 232-310, 314-316, 318-321, 323-326, 328-352, 354, 356, 358, 360, 362, 365, 367-375, 378, 380-385, 387, 389-391, 393-394, 396-397, 399-477, 479-507, 509-536, 538, 540-543, 554-565, 569-571, 573-584, 596, 599-612, 618
797F XQ	WSP00100-00129

Show/hide table

*****Group 3*****
797F	LAJ00227-00228, 311-313, 317, 322, 327, 508

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	4920866	SFWR GP-A4011 (VIMS Main)
1	4920874	SFWR GP-A4012 (VIMS Application)
1	4954199	SFWR GP-A4011 (VIMS Main Config)
1	4954203	SFWR GP-A4012 (VIMS Application Config)
1	5004893	SFWR GP-A3003 (Brake)
1	5025113	SFWR GP-A4008 (Advisor)
1	5058853	SFWR GP-A1000 (Engine High Altitude)
1	5086699	SFWR GP-A3001 (Chassis)
1	5088118	SFWR GP-A5003 (Transmission)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4920866	SFWR GP-A4011 (VIMS Main)
1	4920874	SFWR GP-A4012 (VIMS Application)
1	4954199	SFWR GP-A4011 (VIMS Main Config)
1	4954203	SFWR GP-A4012 (VIMS Application Config)
1	5004893	SFWR GP-A3003 (Brake)
1	5025113	SFWR GP-A4008 (Advisor)
1	5058851	SFWR GP-A1000 (Engine Low Altitude Tier 2)
1	5058854	SFWR GP-A1000 (Engine Low Altitude LRC)
1	5086699	SFWR GP-A3001 (Chassis)
1	5088118	SFWR GP-A5003 (Transmission)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	4865853	SFWR GP-A1000 (Engine Low Altitude Tier 2 Custom)
1	4920866	SFWR GP-A4011 (VIMS Main)
1	4920874	SFWR GP-A4012 (VIMS Application)
1	4954199	SFWR GP-A4011 (VIMS Main Config)
1	4954203	SFWR GP-A4012 (VIMS Application Config)
1	5004893	SFWR GP-A3003 (Brake)
1	5025113	SFWR GP-A4008 (Advisor)
1	5086699	SFWR GP-A3001 (Chassis)
1	5088118	SFWR GP-A5003 (Transmission)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 38% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

1. Download a Product Status Report (PSR) via ET before flashing software and include it as an attachment with the SIMS entry.

2. Compare installed software with latest available software.

3. Download and install all software that is not the latest available.

4. Download a Product Status Report (PSR) via ET after flashing the new software and include it as an attachment with the SIMS entry.

Note: Transmission File is only required to be updated if the machine uses TKPH.

Note: Transmission Calibration is NOT required IF updating from 491-6722 flash file.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

Note: Only one of the engine software files will be applicable for each truck. Use the correct file for your application and local emissions regulations.

Note: Factory Password support will be required for installation of 486-5853 Engine Software on trucks within Group 3.

Show/hide table

Image1

OWNER NOTIFICATION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 1
This is a 2 hour job assuming that the transmission software has previously been updated. If transmission software needs to be updated, an additional 2 hours may claimed to perform the transmission calibration.

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 2
This is a 2 hour job assuming that the transmission software has previously been updated. If transmission software needs to be updated, an additional 2 hours may claimed to perform the transmission calibration.

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 3
This is a 2 hour job assuming that the transmission software has previously been updated. If transmission software needs to be updated, an additional 2 hours may claimed to perform the transmission calibration.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE

MODELS INVOLVED - CERTAIN 797F OFF-HIGHWAY TRUCKS

Dear Cat Product Owner:

The software needs to be updated on the products listed below. The new software offers the following improvements:
1.) Improved engine protection relative to fuel system injector diagnostics
2.) Improved operator alert in the event a 1684-12 "High Pressure Fuel Pump Failure" Diagnostic is triggered
3.) Fuel consumption improvement on 797F Tier 2, 797F LRC, and 797 Retrofit Applications (varies by application).
4.) Improved engine throttle signal filtering for smoother response over rough terrain.
5.) Various improvements to reduce the number of nuisance diagnostics.
6.) Restricted "Body Up Gear Limit" to first gear by default
7.) Introduction of new "Hoist Raise Inhibit" feature to restrict the body from being raised when transmission is above 1st gear.
8.) Improved software logic for E663 "Body Up While Machine in Motion" Event
9.) Updated Odometer value to roll over to zero when max value of 320,000 kM (198,838.4 miles) is reached to allow for uninterrupted operation of TKPH feature.

You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 08Nov2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 08Nov2016 Service Letter