PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN XT6 ES HYDRAULIC HOSE ASSEMBLIES ON CERTAIN CS44B, CP44B, CS56B, AND CP56B SOIL COMPACTORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN XT6 ES HYDRAULIC HOSE ASSEMBLIES ON CERTAIN CS44B, CP44B, CS56B, AND CP56B SOIL COMPACTORS

Usage:

TEBE5216-00

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12Oct2016

U-541

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN XT6 ES HYDRAULIC HOSE ASSEMBLIES ON CERTAIN CS44B, CP44B, CS56B, AND CP56B SOIL COMPACTORS
3154		PI32689

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32689" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32689" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2017	31Oct2017

PROBLEM

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The XT6 ES hose assemblies need to be replaced on certain CS44B, CP44B, CS56B and CP56B Soil Compactors. The coupling on the existing hose assemblies may not have been crimped properly.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
CP44B	4P400105-00106
CS44B	CS300138, 195

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*****Group 2*****
CP56B	P5600200
CS56B	S5600222

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
8	6V9746	SEAL-O-RING-ORFS (AS NEEDED)
1	4343095	HOSE AS
1	4343096	HOSE AS
1	4343154	HOSE AS
1	4343155	HOSE AS
1	HYD_OIL	HYD OIL (AS NEEDED; SEE OMM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
10	1P3702	SEAL-RECTANGULAR (AS NEEDED)
2	6V9746	SEAL-O-RING-ORFS (AS NEEDED)
1	3623042	HOSE AS
1	3623048	HOSE AS
1	3748281	HOSE AS
1	3748284	HOSE AS
1	3749422	HOSE AS
1	3749423	HOSE AS
1	HYD_OIL	HYD OIL (AS NEEDED; SEE OMM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary and see Special Instruction M0076924. Note that the 3749422 Hose As is not listed in the Required Parts in the Special Instruction.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 8.0-hour job for Group 1
Allow 2 hours to remove and install each hose that needs to be replaced.

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 12.0-hour job for Group 2
Allow 2 hours to remove and install each hose that needs to be replaced.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN HYDRAULIC HOSE ASSEMBLIES ON CERTAIN CS44B, CP44B, CS56B, AND CP56B SOIL COMPACTORS

MODELS INVOLVED - CS44B, CP44B, CS56B, and CP56B Soil Compactors
Dear Cat Product Owner:

Certain hydraulic hose assemblies need to be replaced on the products listed below. The existing hose assemblies can fail at the coupling crimp. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 12Oct2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 12Oct2016 Service Letter