PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL COOLER ON CERTAIN 793F, 795F, AND 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL COOLER ON CERTAIN 793F, 795F, AND 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE5252-01

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02Mar2017

(Revised 17Oct2017)

U-116

A-78

D-91

O-91

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL COOLER ON CERTAIN 793F, 795F, AND 797F OFF-HIGHWAY TRUCKS
1378 1307		PS53423

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53423" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 02Mar2017 Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

31Mar2019

PROBLEM

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The existing engine oil cooler can fail on certain 793F, 795F, and 797F Off-Highway Trucks. If the existing oil cooler fails it can cause oil to enter the cooling system and/or coolant to enter the oil system.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
797B	JSM00151-00152, 220-225, 236-237, 244, 252, 256, 293
797F	LAJ00141-00620
797F XQ	WSP00100-00129

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*****Group 2*****
793F	SSP00112-01167
793F CMD	RBT00111-00186
793F OEM	SXP00101-00103
793F XQ	SND00100-00133
795F AC	ERM00151-00296
795F XQ	SNT00100-00101

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	6V1196	SEAL-O-RING
7	6V8397	SEAL-O-RING-ORFS
4	6V9028	SEAL-O-RING
2	8T6850	SEAL-O-RING
2	20R7371	CORE AS-OCLR
4	1090080	SEAL-O-RING
4	1128186	SEAL-O-RING
4	1313718	SEAL-O-RING
3	2139397	SEAL-O-RING
4	2473796	GASKET
4	2594600	SEAL-O-RING
6	2697885	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
3	6V1196	SEAL-O-RING
3	6V8397	SEAL-O-RING-ORFS
2	8T6850	SEAL-O-RING
2	20R7370	CORE AS-OCLR
2	1090080	SEAL-O-RING
4	1128186	SEAL-O-RING
3	1313718	SEAL-O-RING
2	2139397	SEAL-O-RING
4	2473796	GASKET
1	2588738	SEAL-O-RING
2	2594597	SEAL-O-RING
2	2594600	SEAL-O-RING
8	2697885	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Troubleshooting, KENR5398, "Coolant Contains Oil" and confirm the oil cooler is the source of the leak.

Refer to Disassembly and Assembly, KENR6052, for removal and installation instructions.

Ensure the cooling and lube system has been properly flushed if contaminated with the incorrect fluid.

Refer to Image 1 and Image 2 for the proper location the various seals/gaskets for 16 cylinder engines (Group 2).

Refer to Image 3 and Image 4 for the proper location the various seals/gaskets for 20 cylinder engines (Group 1).

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Image1

Image2

Image3

Image4

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-20 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-20000 hrs, 21-40 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 10.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs, 0-20 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-24000 hrs, 21-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 10.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.