PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS

Usage:

TEBE2698-11

13Apr2015
(Revised 07Sep2016)


U-167
A-113
D-167
O-160

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS

7610 7606 7620
PS44698
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44698" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 13Apr2015 (Revised 16Aug2016) Service Letter. Changes have been made to the Parts Needed, Service Claim Allowances, and Rework Procedure.


TERMINATION DATE

31Mar2017

PROBLEM

The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
561C  92J00740
561D  54X00253, 289, 426, 500, 544, 549, 594, 648, 651, 736, 780-781
571G  16W00454
572G 40U00644, 661, 951

8PC00384, 447, 449
572R 2HZ00303, 317, 321, 343

AAC00303
583K  78V00698, 826, 1135
583T  CMX00285
589  31Z00374, 392-393, 457, 516
953B  5MK01709, 2645, 2697
953C 2ZN01578, 2158, 2258, 3146, 3514, 3556, 3722, 3913, 4698, 5144, 5386, 5651, 5718

BBX00267, 301, 692, 1217, 1298, 2121, 2868, 2965, 3019
963  21Z00596, 2400, 2926, 4252, 4731
963B  9BL01363, 1851, 2443, 2791
963C 2DS00432, 544, 563, 640, 1330, 1545, 2039, 2441, 2751, 2800, 2875, 2922, 2944, 2975, 3034

BBD00362, 398, 493, 498, 505, 603, 704, 967, 1032, 1283, 1465, 1525, 2189, 2307, 2499, 2532, 2757
973 LGP  86G75002
973C 3RZ00609, 827

LDX00385
977L  14X01970
D10  84W00854, 75544
D10N 2YD01127, 1610, 75520

3SK00651, 75014
D10R  3KR00803
D11N  74Z00407
D11R 7PZ01224, 1563

9TR00238
D5M LGP 3CR00606, 742, 837, 992, 1362, 1728, 1856

3DR00467, 479

6AS00220, 391, 402
D5M XL  6GN01793, 2683, 2771, 2867
D5N XL  CFH00142
D6D 04X04971

06X00504

20X04893
D6G  2MJ01825
D6H 3ZF04051, 4466, 6163

4RC05834
D6H LGP 3YG00536, 5739, 6325, 6344

5HF04261, 5916

6FC00577, 5534
D6H XL 9KJ00482, 562, 756, 812, 1026, 1445

9LK00617
D6H XR  6CK00376
D6M LGP 2RN00281, 355, 461

4JN00380, 1035, 1237, 2048, 2906
D6M XL 3WN00481, 750, 776, 1017, 1037, 1737, 2002, 2438, 3266, 3350

4HS00710, 1018
D6N XL  ALH00433
D6R  DMP00166, 215, 232, 280
D6R II  FDT00197, 222
D6R II LGP  ADE00096, 124, 135, 676, 1038, 1080
D6R II XL  AAX00251, 303, 828, 956, 1015, 1038, 1400, 1444
D6R II XW  AEP00149, 405
D6R III LGP  WRG00411, 505, 806, 847
D6R III XL  GJB00528, 815, 1072
D6R III XW  MRT00277
D6R LGP 8LN00540

8TM00602

9PN00652, 783, 1097, 1597, 1638, 1702, 1808
D6R XL 4MN00466

5LN01150, 1202, 1471, 1853, 2144, 2147, 2425, 2661, 3075, 3124, 3289, 3430, 3485, 3588

9BM00670, 1272
D7G 65V08359

92V08743
D7H 5BF04050, 4089, 4245, 5788, 5850

79Z01332
D7H LGP  4FG00324
D7R  2EN00731, 807, 1153, 1171, 75001
D7R II  AEC00600, 942
D7R II LGP ABJ00547, 1520

AFG00536
D7R II XR  AGN01858
D8H  46A27220, 31723
D8K  77V06611, 10969, 11631, 11798, 15921, 16719
D8L  53Y03760
D8N 5TJ00892, 1252, 1567, 2098, 2485, 2674

9TC00735, 1675, 2030, 2606, 2834, 3211, 4037, 4814, 5347, 5980, 6157, 6372
D8R  7XM00539, 971, 1233, 1313, 1410, 2066, 2128, 2553, 2611, 2996, 3029, 3385, 3511, 3620, 3829, 4082, 4181, 4330, 4423
D8R II  6YZ00736, 785, 1403, 1519, 2023
D9H  90V05008
D9L  14Y01509, 2589, 3281, 3383, 3683, 3703, 3952, 75801
D9N 1JD00876, 1810, 2240, 3043

6XJ00740, 813, 1028, 1065, 1067
D9R 7TL00438, 788, 801, 807, 821, 855, 940, 1145, 1213, 1255, 1270, 1278

8BL01514

ABK00555, 801, 927
*******Group  2*******
D5N LGP  AKD01396, 1630, 1813
D5N XL  AGG00977, 1620, 2325, 2441, 2684, 2703
D6N LGP ALY00468, 485, 1150, 1431, 1776, 1939, 2276, 2410, 2451, 2510, 2565, 2718, 2864, 2912, 2921

DJY00144, 505, 692, 805
D6N XL AKM00724, 2486

DJA00268, 487
*******Group  3*******
953D  LBP00263, 290
963D  LCS00289, 449
D6T LGP  KJL00657, 742
D6T P LGP  WCG00335, 339, 358, 421
D6T P XL  WFH00279
D6T XL  LAY00616, 653, 682, 724, 732, 883, 1088
D6T XW  SKL00382
*******Group  4*******
561N  TAD00103, 108-109, 111, 114
572R II  DSC00375, 387-388
583T  CMX00110
953C 2ZN00219, 1985, 2084, 3167

BBX00130, 153, 159, 206, 261, 343, 595, 669, 767, 865, 1168, 1232, 1280, 1416, 1539, 2122, 2143, 2185, 2359, 2373, 2416, 2528, 2534, 2544, 2728, 2853, 2960, 2986
963  21Z03523
963B  9BL01741
963C 2DS00820, 928, 1245, 1448, 1554, 2924, 3112

BBD00349, 383, 530, 537, 612, 722-723, 744, 853, 899, 917, 960, 981, 1056, 1097, 1152, 1204, 1296, 1366, 1389, 1476, 1486, 1494, 1583, 2015-2016, 2039, 2044, 2048, 2051, 2061-2062, 2065, 2242, 2329, 2428, 2436, 2835, 2884, 2907, 2927, 2936, 2947, 75001
963K  LBL00100, 102
973C BCP00231, 290

LDX00203, 321, 369, 384, 503
D10N  2YD00586, 922, 1458, 1463, 1519, 1759, 2193, 2375, 2442, 2528
D10R 3KR00446, 478, 503, 594, 609, 804, 826, 1005, 1075, 1221, 1269, 1319, 1323, 1359, 1368, 1404, 1431, 1470, 1525, 1602, 1718, 1741, 75027, 75029, 75038

AKT00205, 238, 351, 384, 391, 406, 412, 422, 426, 444, 485, 514-515, 595, 619, 622, 632, 717-718, 867, 75001
D11N 4HK00368

74Z00320
D11R 7PZ00347, 585, 675, 1292, 1345, 1404, 1676-1677, 75045

8ZR00379
D11R CD  AAF75009
D5H LGP  1DD05524
D5M LGP  6AS00230
D5M XL  6GN01274, 2477
D6D  04X08965
D6H  3ZF06355
D6H XL  9KJ00775
D6M LGP  4JN00551, 2887, 3111
D6M XL  3WN01223, 1295, 3152
D6N LGP  ALR00218, 329, 646
D6N XL ALH00249

CCK00611
D6R  2YN00580
D6R II AFM00132, 163

BRJ00199

FDT00417
D6R II LGP ADE00140, 168, 197, 223, 267, 324, 368, 441, 516, 529, 564-565, 572, 578, 631, 659, 663, 764, 803, 808, 816, 846, 981, 992, 1019, 1039, 1084, 1090, 75001

BNC00282
D6R II XL AAX00111, 127, 135, 269, 381-382, 409, 425, 525, 752, 816, 958, 1010, 1070, 1153, 1185, 1297, 1317, 1327, 1342, 1376, 1381, 1437, 75001

BRZ00505, 532
D6R II XW  AEP00222, 269, 403, 432, 435, 502, 530, 549, 551, 555, 592, 622, 773
D6R III  HCD00147
D6R III LGP  WRG00164, 318, 330, 341, 357, 364, 422, 471, 504, 538, 561, 599, 644, 710, 721, 827, 846, 856
D6R III XL  GJB00271, 292, 315, 334, 362, 372, 439-440, 476, 484, 510-511, 598, 607, 643, 672, 758, 844, 856, 1029, 1032, 1054, 1070
D6R III XW  MRT00189, 207, 253, 270, 275, 287, 339, 394, 448, 522
D6R IIIP XL  HKE00149, 160, 185, 236, 264, 266-267
D6R LGP  9PN00541, 945, 1771, 1809, 1880, 1920, 1971
D6R XL 5LN01559, 1663, 1790, 1970, 2134, 2149, 2272, 2534, 2648-2649, 3135, 3297, 3420, 3423

9BM00706
D6T LGP HTZ00002, 251, 450

ZJB01410
D6T LGP OEM  PLR00123, 135
D6T LGP PAT  RAD00493
D6T XL GCT00253

KMR00201-00202
D6T XL PAT  WES00276
D6T XW  SLJ00340
D7H  5BF04307
D7H LGP  80Z00659
D7R  2EN00386, 798, 994
D7R II ACS00519

AEC00535, 548, 743, 794, 810, 865, 888, 892, 910, 925, 929, 941, 999, 1552, 1559, 1612, 1614, 1670-1671, 1789, 1836, 75001
D7R II LGP  ABJ00556, 588, 590, 613, 1560, 1606, 1644
D7R II XR  AGN00593-00594, 987, 1572, 1770, 1773, 1846, 1848, 1885
D7R LGP  3DN00400, 406
D8K  76V00511
D8L  53Y01516, 1967, 2168, 2651, 2847, 2874
D8N 5TJ01909, 2646, 2702, 75004

9TC01177
D8R  7XM01937, 2816, 4803, 75002, 75015
D8R II  6YZ00459, 545, 618, 623, 627, 689, 696, 812, 822, 839, 859, 876, 883, 946, 1071, 1075-1076, 1094, 1111, 1142, 1200, 1245, 1268, 1396, 1418, 1432, 1479, 1487, 1562, 1588, 1612, 1667-1668, 1672, 1708, 1710, 1730, 1796, 1830, 1853, 1864, 1933, 1960, 1981, 1988, 2005, 2007, 75015, 75018
D9L  14Y01027, 2205, 4018
D9N 1JD00893, 1862, 2466

6XJ00810, 1128
D9R 7TL00466, 957, 1020, 1041, 1103, 1290, 1327, 1392

8BL01122

ABK00710, 733, 760, 807, 954, 995, 998, 1094
*******Group  5*******
D5N LGP  AKD00543, 653, 660, 663, 842, 1542, 1565, 1803, 1845, 1888, 1959, 2011
D5N XL  AGG00314, 373, 651-652, 910, 1380, 1517, 1645, 1894, 1996, 2090, 2135, 2205, 2451
D6N LGP ALY00303, 446, 479, 725, 752, 785, 923, 945, 968, 1004, 1006, 1151, 1418, 1459, 1506, 1521, 1610, 1907, 1975, 2041, 2057, 2096, 2271-2272, 2305, 2320, 2496, 2527, 2553, 2572, 2580, 2631, 2712, 2730, 2781, 2785, 2819, 2832, 3005, 3028, 3046, 3077-3078, 3101, 3125, 3132-3133, 3247

DJY00285, 316, 383, 390, 496, 548, 562, 639, 713, 733, 736, 741, 798, 941
D6N XL AKM00313, 640, 664, 741, 747, 781, 1018, 1455, 1641, 1784-1785, 1826, 1833, 1874, 1895, 1950, 2034, 2445

DJA00252, 597
*******Group  6*******
953D  LBP00239, 417, 434, 453
963D  LCS00422, 451
973D  LCP00381
D6N XL  MLW00679
D6T LGP  KJL00384-00385, 626, 632, 667, 739, 750, 764, 804, 814, 821, 834, 837, 994
D6T P LGP  WCG00355, 427
D6T P XL  WFH00336
D6T P XW  DJG00349, 369, 374, 386
D6T XL  LAY00450, 500, 634, 646, 690, 725, 740, 756, 778, 800, 809, 835, 973, 997
D6T XW  SKL00302, 311, 313, 319, 383, 407, 463, 584-585
*******Group  7*******
939C  6DS00915, 1015, 1496, 1526, 1581, 1586, 1704, 1729, 1815, 1821, 1851, 1905, 2026, 2038
D3C II  4HJ00519
D3C III 4TS01241

5GS00716

6SL00630

7XL00518
D3G LGP  BYR00436, 631, 1248, 1501, 1506, 1581, 1819, 1937, 2031
D3G XL CFC00367, 817, 964, 969

JMH00592, 613, 769, 1280, 1389, 1713, 1739, 2054, 2363, 2629, 2721, 2787
D4C II  7KG00826
D4C III 6YL00367, 1634

7SL00532

8CS01580
D4E  27X01119
D4G LGP FDC00262, 499

TLX00720, 734, 908, 986, 1055, 1170, 1293, 1338
D4G XL CFN00293, 393, 744

HYD00366, 508, 768, 774, 776-777, 796, 935, 955, 1425, 1593, 1628, 1706, 1792, 1905, 2138
D4H III LGP  9GJ00314, 1502, 1744, 1756
D5C  6PJ00357
D5C III 5HS00978

6CS00836, 948, 962, 1188

6ZL01083

7PS01338

9DL01984, 2376
D5G LGP FDW00314, 778, 1126

RKG00705, 847, 886, 1348, 1380, 1523, 1614, 1644, 1735, 1739, 1849, 1946, 1990, 2292, 2329, 2452, 2622, 2634, 2860-2861, 2865, 2991, 3064, 3149, 3159, 3362, 3562, 3601, 3659, 3675
D5G XL FDH00910, 1050

WGB00579, 776, 955, 1085, 1242, 1522, 1583, 1857-1858, 2185, 2394, 2542, 3018, 3039, 3050, 3089, 3247
*******Group  8*******
D3K XL  FFF00162, 281, 324, 376, 531, 533, 647, 672, 680, 686, 696, 747, 765, 775, 780, 785
D4K XL  MMM00209, 227, 258, 284, 335, 373, 390-391, 513, 522, 548, 561, 573, 577, 598-599, 617, 619-620, 622, 636, 663, 688, 715, 731, 789, 792, 796, 802, 804-805, 813, 825
D5K LGP  YYY00194, 216, 221, 248, 362, 367, 376-377, 484-485, 487, 650, 661, 744, 756, 760, 762, 882, 885, 1035, 1088, 1132-1133, 1142, 1196, 1223, 1225, 1268, 1272, 1282, 1294, 1337, 1347, 1363, 1375, 1439, 1469, 1472, 1493, 1508-1512, 1522-1523, 1533, 1549, 1578, 1614-1616, 1620, 1625, 1642, 1644, 1648, 1654-1656, 1676
*******Group  9*******
D3G LGP  BYR00702, 1155, 1191, 1306, 1456, 1627, 1973
D3G XL CFC00305, 886

JMH02196, 2478
D4G LGP  TLX00465, 544, 875, 1027, 1042
D4G XL CFN00363

HYD01442, 1638, 1699
D4H II  8PB03594, 3622
D5C III  5HS00582
D5G LGP FDW00419, 505, 800

RKG00569, 767, 1719, 1995, 2094, 2142, 2348, 2350, 2509, 2659, 2684-2685, 2733, 2943, 3017, 3268, 3567
D5G XL FDH00529, 1082

WGB00602, 730, 1293, 1643, 1836, 2072, 2210, 2470, 3524, 3661, 4131
*******Group  10*******
D3K XL  FFF00134, 295, 597, 615, 635, 655, 657, 695, 728, 744, 748, 802
D4K XL  MMM00176, 285, 345, 362, 393, 562, 579-582, 608-609, 651, 684, 732, 739, 754, 763, 772, 803, 827, 832
D5K LGP  YYY00165, 171, 186, 203, 272, 289, 344, 353, 384, 389, 402, 459, 490, 514, 685, 689, 785, 880-881, 883, 923, 933, 981, 1030, 1075, 1101, 1111, 1117, 1122, 1146-1147, 1151, 1188, 1192, 1209, 1218, 1229, 1236, 1257, 1286, 1291, 1296, 1302, 1325, 1328, 1362, 1401, 1460-1461, 1495, 1528, 1574, 1581, 1585-1586, 1590, 1598, 1601, 1627, 1649
*******Group  11*******
D10T  RJG00458, 2015
*******Group  12*******
D10T  RJG00115, 117, 202, 219, 261, 299, 445, 484, 487, 557, 595, 599, 614, 634, 638, 702, 842, 952, 969, 988, 1050, 1080, 1113, 1165, 1167, 1252, 1292, 1303, 1393, 1396, 1528, 1530, 1555, 1587, 1676, 1831, 1834, 1851, 1975, 2016-2017, 2062, 2064, 2067, 2151, 2568, 2790, 3063, 4206, 4234-4235, 4272, 4533, 4681-4682, 4705
*******Group  13*******
D8T J8B00558

KPZ00651, 1156, 1299, 1754, 1863, 2177, 2437, 2565
D9T  RJS00405, 469
*******Group  14*******
D11T  JEL00163-00164, 168, 214, 265
D7E  TAN00476
D7E LGP SSH00301

TJA01217-01218
D8T  JET00202, 205
*******Group  15*******
D11T  GEB00173, 176, 214, 250, 276, 437, 439, 552-553, 564, 569-570, 748, 883, 916, 935, 947, 957-958, 961, 989, 1000
D8T J8B00400, 406, 465, 568, 583, 585, 665, 781

KPZ00336, 339, 376, 380, 382, 386, 435, 439, 441, 443, 446, 552, 570, 639, 649, 682, 701, 723, 777, 836, 871, 885, 907, 910, 927, 935, 978, 1019, 1084, 1111, 1119, 1128, 1158, 1209, 1228, 1234, 1236-1237, 1244, 1246, 1265, 1293, 1303, 1317, 1346, 1360, 1370, 1373, 1379, 1434, 1495, 1505, 1535, 1553, 1558, 1629, 1652, 1658, 1662, 1710, 1732, 1809, 1838-1839, 1858, 1922, 1963, 2011, 2085, 2095, 2101, 2239, 2317, 2344, 2410, 2470, 2506, 2557, 2600, 2615, 2632, 2666, 2673, 2715, 2738, 2747, 75004
D9T  RJS00154, 189, 220-221, 242, 308, 331, 392, 435, 473, 484, 486, 509, 547, 608-609, 620, 640, 655, 667, 781, 874, 877, 882, 989, 1007, 1038
*******Group  16*******
D6K LGP  DHA00459, 1323, 1366-1367, 1581, 1628, 1632, 1667-1668, 1779, 1788, 1891, 1909, 2027, 2031, 2085, 2116, 2186-2187, 2190
D6K XL  FBH00444, 472, 573, 716, 873, 886, 888, 892, 912, 965, 1020, 1269, 1587, 1620, 1882, 1933, 2056, 2076, 2092, 2117, 2163, 2167, 2171, 2176, 2302, 2392, 2395, 2433
*******Group  17*******
D6K LGP  DHA00312, 398, 412, 487, 549, 592, 632, 692, 815, 954, 1027, 1030, 1034, 1081, 1210-1211, 1231, 1312, 1320, 1324, 1350, 1375, 1512-1513, 1515, 1520, 1525, 1527, 1539, 1552-1553, 1567, 1575, 1611, 1634-1635, 1637, 1662, 1670, 1676, 1682, 1687, 1714, 1728, 1763, 1772-1773, 1807, 1813, 1820, 1828, 1832, 1837-1838, 1848, 1851, 1857, 1861, 1865, 1887, 1898, 1900, 1910, 2007, 2011, 2024-2025, 2047, 2055, 2062-2063, 2165-2166, 2197, 2208, 2242, 2261, 2264
D6K XL  FBH00800, 832, 894, 946, 961, 1004, 1102, 1134, 1233, 1410, 1435, 1442, 1548, 1643, 1651, 1811, 1869, 1914, 1917, 2027, 2041, 2104, 2152, 2185, 2215, 2250, 2300, 2316, 2322, 2328, 2374, 2378, 2389, 2396, 2400, 2556, 2575, 2749
*******Group  18*******
D3K 2 LGP  KLL00115-00116, 118-119, 121-122, 124-125, 129, 134, 136, 139, 143, 148-149, 155-156, 158, 164, 172, 176, 179-180, 182, 190, 193-195, 198, 200-202, 212, 244, 264, 269, 271, 275-276, 289, 295-296, 298-300, 302, 307, 311, 317, 326-327, 329, 332-334, 347, 353-354, 358, 360-361, 367, 394, 397-398, 408-409, 411-412, 415, 419, 438, 442-444, 455, 469, 472, 475, 478, 488, 497, 536-537, 546, 561-562, 565, 567, 592, 603-604, 611, 647, 664, 666, 705-708, 715, 735, 740, 756, 758, 765-766
D3K 2 XL  KFF00118-00120, 122-123, 127, 131, 134, 137-138, 145, 152, 159, 162, 170, 176, 181, 203, 208, 212, 220-221, 224, 229, 242, 247, 249-252, 254, 257-259, 263, 267, 272, 274, 277, 285, 289, 297, 302, 308, 311, 328, 340-341, 346-347, 354, 360, 379, 408-410, 417, 437, 440, 447
D3K LGP  LLL00170, 292, 383, 547, 580, 724, 734, 740, 763, 768, 773, 845, 859, 935, 944, 995-996, 1019, 1028, 1037, 1066, 1094, 1104, 1124, 1165, 1187, 1191
D4K 2 LGP  KRR00137-00138, 140-141, 143, 145-146, 154, 174, 176, 181, 189, 196, 201, 206, 210, 227, 230, 233, 238, 241-242, 244, 253-254, 276, 279-281, 291-293, 300, 313, 318, 329, 332, 384, 389-390, 393, 398, 403, 407-409, 427, 431, 433, 435, 447-448, 454, 456, 458, 474, 484, 507, 511, 514, 520, 538, 543, 548, 564, 583, 613, 620, 623-624, 670
D4K 2 XL  KMM00130, 132, 135, 145, 147-148, 150-152, 154, 156, 164, 167, 177, 181, 184, 187, 199, 201, 206-207, 212, 223, 231, 235, 244, 246, 249, 266, 286-288, 298, 300-301, 320, 324-325, 333, 335-336, 339, 341-342, 344-345, 353, 356-357, 359, 361, 378-379, 387, 403, 407, 415, 430, 433, 438, 456-457, 459-460, 469, 474, 496, 546, 573, 598, 623, 686
D4K LGP  RRR00141, 185, 204, 403, 610, 618, 625, 630
D5K 2 LGP  KYY00162, 174, 179-180, 185, 188, 198, 200, 204-206, 208, 212, 214-215, 218, 222, 238-240, 243, 247, 271, 273-274, 278-279, 284, 297, 304, 311, 313-314, 318, 322, 339, 358, 360, 376, 384, 387, 392, 394, 399-400, 402, 404-405, 408, 411, 413, 419, 421-422, 430-431, 441-442, 452-453, 460-461, 471-472, 476, 485, 487, 491, 496, 503, 510, 515, 518, 538, 540-541, 543, 549, 559-560, 562, 569-570, 586-587, 592, 595, 607, 612, 616, 618-619, 621-623, 625-626, 631, 644-647, 649, 655, 657-659, 667, 681, 685, 687, 692, 694, 699, 701, 704, 707, 713, 715, 717, 731-732, 734, 740, 742-743, 746, 749-751, 754, 767, 772, 774, 782, 792, 794-795, 799-800, 802, 804, 812, 819, 824, 826-827, 839-840, 844, 861, 864-865, 879-880, 884-885, 890-891, 893, 895-896, 898-899, 904, 910-911, 921, 927-928, 932-933, 938, 941, 944-946, 952, 954, 966, 988, 992, 1000, 1002-1003, 1007-1009, 1020-1021, 1026, 1031, 1033, 1040-1043, 1045-1046, 1049, 1052, 1055, 1059, 1062, 1064, 1068, 1070, 1072-1073, 1086, 1092, 1094-1097, 1099-1100, 1108, 1111, 1125-1126, 1128-1129, 1131-1132, 1137-1138, 1145, 1148, 1154, 1168, 1172-1173, 1192, 1206-1207, 1218, 1226-1228, 1244-1245, 1256, 1269, 1271, 1281, 1306, 1318-1319, 1323, 1325, 1330, 1334-1335, 1353, 1378, 1380-1381, 1384, 1391-1392, 1420, 1422, 1430, 1432, 1444, 1446, 1455, 1459, 1477, 1480, 1489, 1499-1500, 1520, 1530, 1533-1534, 1536-1538, 1541-1542, 1544, 1547, 1555, 1557, 1560, 1562, 1564-1565, 1574-1576, 1580, 1639, 1655, 1713, 1723, 1725, 1734, 1736
D5K 2 XL  KWW00147, 165-166, 169, 173, 176, 183, 185, 189, 193, 197, 201, 207, 214-215, 220, 223, 228, 232, 234, 241, 254, 256-258, 260, 265-269, 271, 275-278, 282, 291-292, 295, 297, 300-301, 303, 306, 309, 314-315, 320, 322, 328, 345, 352, 365, 371, 373, 375-378, 380, 385, 393, 396, 415, 434-435, 439, 444-446, 459-460, 463, 468, 470, 475, 477, 479-481, 499, 501-502, 505, 517, 527, 533, 546, 563, 572, 581, 583, 592, 606-607, 610, 612-614, 620-621, 627, 639-640, 643, 657-658, 664-665, 668, 672-673, 675, 684, 690-691, 693, 706, 708, 712, 716, 725-726, 731-732, 734, 741, 751, 759, 765, 782-783, 786-788, 800, 803, 805, 807, 810, 820, 831-832, 834-835, 837, 842, 846, 855, 858, 871, 883, 896, 901-902, 915, 917, 925, 932, 944, 946, 948, 953, 965, 969, 971-972, 976-977, 982, 985-990, 1002, 1028, 1046-1048, 1058, 1060, 1070, 1076, 1081, 1087-1088, 1105, 1120, 1131
D5K XL  WWW00256, 261, 296, 328-329, 351, 436, 917, 931-935, 988, 1083, 1147, 1154, 1173, 1187-1188, 1206-1207, 1214, 1260, 1292, 1309, 1311, 1337, 1339, 1367, 1504, 1558, 1561, 1587, 1594, 1596, 1604, 1633, 1635, 1643, 1666, 1675, 1697-1698
*******Group  19*******
D3K LGP  LLL00151, 165, 179, 240, 296, 483, 744, 791, 836, 876, 878, 1021, 1109, 1194
D4K LGP  RRR00145, 422-423, 440, 444, 457-458, 460, 470, 504, 518, 521, 523, 534, 552, 556, 590, 596, 621, 632
D5K LGP  JLF00183, 189, 274
D5K XL  WWW00190, 380, 468, 942, 955, 962, 975, 997-998, 1029, 1046, 1053, 1061, 1065, 1112, 1212, 1253, 1259, 1266, 1287, 1307, 1343-1344, 1380, 1397, 1400, 1413, 1417, 1444, 1451, 1531, 1551, 1571, 1689-1690, 1701, 2124, 2133, 2151

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
7 8T4121 WASHER-HARD (If Needed)
3 8T4185 BOLT-HEX HEAD (If Needed)
4 8T4195 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 3161011 COVER (If Needed)
1 3404119 BRACKET AS (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
7 8T4121 WASHER-HARD (If Needed)
3 8T4185 BOLT-HEX HEAD (If Needed)
4 8T4195 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 3161011 COVER (If Needed)
1 3404119 BRACKET AS (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 7*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645)
1 4809645 PL641 Cellular Radio Kit (12V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 8*******
3 6V9805 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
3 9X8256 WASHER (If Needed)
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 1566175 CLIP-LADDER (If Needed)
1 2039007 NUT (If Needed)
1 2697650 PLATE AS. (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645)
1 4809645 PL641 Cellular Radio Kit (12V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 9*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674163 PLE601 Network Manager Kit
1 4809645 PL641 Cellular Radio Kit (12V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 10*******
3 6V9805 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
3 9X8256 WASHER (If Needed)
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 1566175 CLIP-LADDER (If Needed)
1 2039007 NUT (If Needed)
1 2697650 PLATE AS. (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674163 PLE601 Network Manager Kit
1 4809645 PL641 Cellular Radio Kit (12V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 11*******
2 5C9553 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
2 9X8256 WASHER (If Needed)
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 2776370 PLATE AS (If Needed)
1 4438462 ANTENNA AS (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 12*******
2 5C9553 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
2 9X8256 WASHER (If Needed)
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 2776370 PLATE AS (If Needed)
1 4438462 ANTENNA AS (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 13*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4438462 ANTENNA AS (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 14*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4438462 ANTENNA AS (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 15*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4438462 ANTENNA AS (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 16*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2675002 BRACKET AS. (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 17*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2675002 BRACKET AS. (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 18*******
3 6V9805 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
3 9X8256 WASHER (If Needed)
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 1566175 CLIP-LADDER (If Needed)
1 2039007 NUT (If Needed)
1 2697650 PLATE AS. (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645)
1 4809645 PL641 Cellular Radio Kit (12V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 19*******
3 6V9805 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
3 9X8256 WASHER (If Needed)
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 1566175 CLIP-LADDER (If Needed)
1 2039007 NUT (If Needed)
1 2697650 PLATE AS. (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674163 PLE601 Network Manager Kit
1 4809645 PL641 Cellular Radio Kit (12V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa Rica, and Honduras. If a machine in the Affected Product is no longer operating in North America, Costa Rica, or Honduras, this program does not apply.

Replace the cellular device (PL421 or PL522) with a new telematics device (PL241, PL641, or PLE641).

Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedures.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 4
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 5
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 6
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-50000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 7
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 8
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 9*******
0-50000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 9
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 10*******
0-50000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 10
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 11*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 11
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 12*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 12
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 13*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 13
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 14*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 14
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 15*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 15
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 16*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 16
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 17*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 17
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 18*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 18
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 19*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 19
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 2   Group Number 4   Group Number 5   Group Number 7   Group Number 9   Group Number 14   Group Number 18   Group Number 19  
 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. Refer to the proper installation instructions as shown in Image 1.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
.
Image1.1.1
 
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager:
.
Image1.2.1
 
Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.

At the machine:

3. Perform installation instructions (see Image 1.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process.
 
 
Group Number 3   Group Number 6   Group Number 8   Group Number 10   Group Number 11   Group Number 12   Group Number 13   Group Number 15   Group Number 16   Group Number 17  
 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. Refer to the proper installation instructions as shown in Image 2.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
.
Image2.1.1
 
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.

2. Please check the parts required very carefully for each machine. Some machines may require a software update to go along with the Telematics upgrade. If the software is not updated as well, then the claim may be rejected. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published.

3. Search the machine serial number in SIS and download all of the ECM flash files.

Note: These ECM flash files can be downloaded individually or as a single package in SIS. Cat ET version 2013B or later is required to use the flash file package feature in WinFlash.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

4. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager:
.
Image2.2.1
 
Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.

At the machine:

5. Perform installation instructions (see Image 2.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.

6. Make sure to follow the entire process until the device performs a successful communication check.

7. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

8. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

9. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location.

10. After all of the ECM replacement files have been saved, apply the flash files to the individual Product Link, engine, transmission, machine, implement, and monitor ECM's as needed using Winflash.

Note: Cat ET version 2013B or later is required to use the flash file package feature in WinFlash.
.
Image2.3.1
 
11. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM.

12. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

13. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

14. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process.
 
 

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL INJECTION PUMP ON CERTAIN 140M 2 MOTOR GRADERS, 336E EXCAVATORS, D6T TRACK-TYPE TRACTORS, 966K WHEEL LOADERS, AND 972K WHEEL LOADERS. PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL INJECTION PUMP ON CERTAIN 140M 2 MOTOR GRADERS, 336E EXCAVATORS, D6T TRACK-TYPE TRACTORS, 966K WHEEL LOADERS, AND 972K WHEEL LOADERS.
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVE LASH ADJUSTING SCREWS ON CERTAIN 793F, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVE LASH ADJUSTING SCREWS ON CERTAIN 793F, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL RELIEF VALVE ON CERTAIN C9.3 ENGINES IN CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, TRACK-TYPE TRACTORS, AND WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL RELIEF VALVE ON CERTAIN C9.3 ENGINES IN CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, TRACK-TYPE TRACTORS, AND WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR-TO-AIR AFTERCOOLER (ATAAC) ON CERTAIN 770G, AND 772G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR-TO-AIR AFTERCOOLER (ATAAC) ON CERTAIN 770G, AND 772G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALUMINUM ATAAC CORES WITH COPPER ATAAC CORES ON CERTAIN 793F, 793F XQ, 793F CMD, AND 793F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALUMINUM ATAAC CORES WITH COPPER ATAAC CORES ON CERTAIN 793F, 793F XQ, 793F CMD, AND 793F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING LEAKING LIFT CYLINDERS ON CERTAIN 272D SKID STEER LOADERS, 297D MULTI TERRAIN LOADERS, AND 299D COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING LEAKING LIFT CYLINDERS ON CERTAIN 272D SKID STEER LOADERS, 297D MULTI TERRAIN LOADERS, AND 299D COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TURBO AIR INTAKE HOSE CONNECTION ON CERTAIN 226B3 SKID STEER LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TURBO AIR INTAKE HOSE CONNECTION ON CERTAIN 226B3 SKID STEER LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER AND ARD HEAD ON CERTAIN 349E, AND 374E EXCAVATORS, AND 740B ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER AND ARD HEAD ON CERTAIN 349E, AND 374E EXCAVATORS, AND 740B ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRACTION MOTOR, COUPLER, OR AXLE SHAFT ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRACTION MOTOR, COUPLER, OR AXLE SHAFT ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN REAR CRANKSHAFT SEALS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN REAR CRANKSHAFT SEALS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, AND LANDFILL DOZERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, AND LANDFILL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, AND LANDFILL COMPACTORS AND LANDFILL DOZERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, AND LANDFILL COMPACTORS AND LANDFILL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, AND MATERIAL HANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, AND MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, MATERIAL HANDLERS, AND TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, MATERIAL HANDLERS, AND TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 257D, 277D, 287D, 297D, 297D XHP MULTI-TERRAIN LOADERS AND 259D, 279D, 289D, 299D, 299D XHP COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 257D, 277D, 287D, 297D, 297D XHP MULTI-TERRAIN LOADERS AND 259D, 279D, 289D, 299D, 299D XHP COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 299D AND 299D XHP COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 299D AND 299D XHP COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR
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