PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS

Usage:

TEBE2708-11

13Apr2015
(Revised 13Mar2017)


U-172
A-117
O-423

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS

7610 7606 7620
PS44702
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44702" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 13Apr2015 (Revised 07Sep2016) Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Mar2017

PROBLEM

The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
12M 2  R9S00302
725  B1L02025, 2428, 2552, 2729
740  B1P06180, 6182-6183
772  RLB00416
*******Group  2*******
120K  SZN01499, 2114
120M 2  R9W00110-00111, 129-131, 138, 142-143, 154-155, 158-160, 173-174, 177
12M 2 R9P00101, 103, 105-106, 133-137, 144-145, 147-150, 171-178, 191-192, 196

R9S00108-00109, 117, 130, 132, 134-143, 150, 152-154, 156, 158, 166-168, 170, 172-173, 177, 180, 182-184, 188-189, 191-192, 196, 199-201, 214-215, 220-223, 235, 254, 256, 260-261, 266-270, 272, 274, 278, 280, 283, 288-289, 293-294, 296-297, 305, 309-310, 312-313, 325-327, 329, 335, 338, 340-342, 345, 347, 350, 353-355, 358-359
12M 3 N9B00100, 110, 115-117, 120-121, 127, 143

N9F00100-00104, 107-110, 112, 114, 116-118, 120, 122-125, 128, 131-132, 134-135, 141, 143, 145-150, 155, 167-170, 173, 175-188, 190, 196-199, 201, 203-204, 206, 209-212, 214-216, 223-224, 226, 229-231, 233-234, 236-238, 241, 268-270, 278, 280, 282, 285, 291, 294, 298, 304, 306-308, 313-317, 320, 331-333, 335, 339-340, 342-343, 346

N9P00102, 104, 108, 110, 121

N9R00101, 103, 105-106, 110, 118, 132-133, 135, 139, 142, 144-145, 147, 149
140K  SZL02967
140M 3 N9D00101, 104, 106, 108-115, 118, 121-125, 127-135, 138, 145, 147-148, 164, 166-169, 178-179, 181, 183-211, 216, 218-223, 225-242, 246, 248-249, 251, 261, 263-271, 283-285, 330-333, 335, 352, 368, 373, 375-385, 387-389, 395, 397, 399, 407-409, 411, 422-423, 426-428, 433, 435-436, 438-445, 447-449

N9G00101-00102, 105, 111, 114-115, 125-129, 139

N9J00102-00103, 107-109, 111-112, 114-116, 119, 126, 128-133, 139-142, 151, 154-155, 157, 160, 165-168, 173, 248, 254, 268, 270, 285, 288, 290

N9M00101-00110, 112-116, 129, 133-134, 137, 139-140, 153-154, 156-166, 175, 177-178, 180
14M  R9J01570
160M  B9E00978-00979
160M 3 N9E00101-00102

N9K00101, 104, 107, 109, 116

N9T00102, 105
16M  R9H00961
24M  B9300132, 164
627H  DBW00107, 232-233, 272, 276, 288-289, 303-304
627K  WTC00103, 141
725  B1L02164, 2306, 2389, 2516, 2551, 2719-2721, 2723-2727, 2732-2734, 2747-2748, 2751-2752, 2757, 2761, 2764-2767, 2771-2772, 2774, 2780-2781, 2788, 2795-2796, 2800, 2803-2804, 2806-2807, 2811-2812, 2814, 2817, 2823, 2831-2834, 2839, 2846-2849, 2851-2858, 2860-2868, 2871-2872, 2881-2883, 2885-2886, 2889-2892, 2901-2902, 2904-2907, 2914-2917, 2920, 2923, 2928, 2936-2938, 2940-2941, 2946-2950, 2952, 2969, 2972-2976, 2983-2984, 3002, 3011, 3015-3016, 3030-3038, 3040, 3047-3048, 3050, 3053, 3056-3057, 3059-3060, 3062, 3067, 3070, 3072-3074, 3081-3085, 3088-3097, 3099, 3109-3115, 3120-3121, 3125, 3141, 3147-3153, 3157
725C LFB00222

TFB00111-00113, 119-120, 124-133, 135, 147-155, 159, 161, 163, 166-167, 169, 171-172, 179, 181, 183, 193-198, 200, 202, 204-209, 218, 232-235, 238-240, 244, 248, 250-253, 256-257, 260-261, 264-265, 268-276, 294, 296, 298-305, 307, 310-312, 314, 317-318, 323-325, 328-333, 338, 341-343, 349-351, 354-357, 368, 371, 376-378, 384, 389, 391, 394-395, 406-408
730  B1M02165, 2288, 3372, 3388-3390, 3404, 3423, 3750, 3757, 3864, 3913, 3925-3926, 3929, 3941, 3959-3960, 3966, 3968, 3971-3972, 3974-3975, 3977-3988, 4089-4090, 4125-4126, 4159, 4303, 4366-4367, 4439-4440, 4463-4465, 4508-4527
730C  TFF00132-00134, 136-138, 151-152, 156, 158, 160, 162, 165-166, 170-172, 185, 187, 191, 193-195, 197, 208-210, 217, 220, 223, 225, 231, 236-237, 241-242, 245, 247, 249-250, 256-258, 260, 262-263, 265-268, 270-271, 273, 283, 291, 297, 299, 302, 306, 308-309, 312-319, 329, 341, 344, 347-348, 351, 353-354, 357, 359, 365, 371, 375, 377-379, 382-383, 388, 391, 396, 402, 404-405, 407-417, 420-426, 431, 434-441, 445-446, 449-450, 453-457, 459-466, 468-469, 471, 473, 475, 478-484, 495, 498, 501-505, 508, 510-512, 515, 517, 519, 521-522, 526-527, 530, 534-535, 537-538, 543, 545, 549, 559, 571-573, 575, 578-579, 581, 583-585, 587, 589, 591-594, 597-598, 605, 608, 610, 612-613, 616, 620-621, 631, 639-642, 645, 647, 650, 652-654, 656, 669-671, 682, 685, 690, 704-706
730EJ  B1W00422
735  B1N01070, 1146, 1172, 1174, 1340, 1365
735B  T4P00299, 301, 307, 313, 321, 323-328, 331, 344, 347, 365, 368, 382-384, 395-398, 400-401, 406, 408, 419-422, 436, 442, 448-450, 455-456, 458-459, 462, 479
735C  TFJ00143, 179
740  B1P04142, 4191, 4369, 4371, 4380, 4520, 4545-4546, 4656, 4880, 5217, 5448, 5454, 5461, 5683, 5782, 5805, 5820, 5834, 5971, 5997, 6036-6037, 6050, 6327, 6357, 6361, 6399, 6410-6411
740B L4E00814-00815, 824, 873-874, 892, 898, 2584, 2586, 2590, 2604, 2694, 2696, 2703, 2707

T4R00268, 274-276, 278, 280-283, 285-287, 290-292, 295-298, 302-305, 310-312, 314-318, 335-337, 340-341, 344-347, 351, 353, 357, 370, 372, 378, 380-381, 383-384, 396, 399-400, 406, 408-409, 412, 415-416, 419, 421-422, 425-426, 428-429, 434, 437-440, 442, 447-449, 452, 454, 456, 459, 465, 468-470, 472, 475-476, 478-480, 482-483, 486-487, 489-493, 497-498, 502-503, 511, 520, 528, 533-535, 537, 548, 553, 558, 560, 564-566, 569-573, 577-581, 583-584, 587-588, 593, 596, 598, 601-603, 615-616, 622, 625, 628-630, 632-634, 637-639, 643-644, 647-648, 653, 661-666, 672, 682, 686, 691-694, 699-700, 706-708, 710, 715, 719-720, 726-729, 732-733, 735, 741-742, 745, 747-749, 757, 760, 762-764, 772-773, 776, 778-780, 785, 789, 793-794, 799, 801, 803-804, 808-810, 823, 838, 841-843, 852-856, 861-866, 869-871, 873, 875-878, 882-885, 887, 891-893, 895-896, 899-902, 906-908, 910-917, 919-921, 924-925, 927, 933-939, 942-944, 946, 949-950, 953, 959, 966, 980-981, 985, 989, 992-994, 996, 1000-1003, 1005-1006, 1014, 1018, 1020, 1024-1025, 1027-1028, 1030, 1033, 1035, 1039, 1043, 1045-1046, 1048, 1050-1053, 1057-1059, 1062-1067, 1070-1072, 1078, 1080, 1082-1084, 1086, 1088-1090, 1093-1095, 1098-1101, 1106, 1108-1116, 1119-1120, 1125-1126, 1128-1129, 1133, 1135, 1138, 1140-1143, 1145-1148, 1150-1151, 1153-1154, 1156-1157, 1159-1160, 1162-1167, 1169-1170, 1172-1173, 1176-1177, 1181-1182, 1184, 1187-1188, 1194-1195, 1202-1203, 1211-1212, 1217-1219, 1221, 1223, 1226, 1230-1233, 1235, 1243-1244, 1249, 1252, 1259, 1261-1262, 1273-1274, 1282, 1285-1286, 1289-1290, 1293-1295, 1298-1301, 1304-1306, 1309, 1314-1317, 1321, 1323, 1330-1332, 1334-1335, 1337-1338, 1344-1345, 1347, 1351-1353, 1357, 1359-1360, 1362, 1365, 1367, 1370, 1376-1377, 1380-1382, 1384-1389, 1392-1393, 1395, 1397-1399, 1401, 1403-1407, 1409-1417, 1419, 1421-1435, 1438-1439, 1441-1446, 1448-1451, 1457-1460, 1462-1463, 1469-1473, 1475-1476, 1481-1483, 1487-1488, 1499-1503, 1511-1512, 1515-1516, 1519-1526, 1530-1531, 1535-1536, 1542-1543, 1545-1546, 1549-1562, 1567-1570, 1574, 1578-1580, 1582-1583, 1591-1592, 1595-1599, 1601-1605, 1607-1608, 1611-1612, 1614-1631, 1633-1638, 1640-1647, 1649-1652, 1657-1661, 1663-1668, 1673-1675, 1678, 1680-1685, 1694-1698, 1702-1703, 1706, 1733, 1740-1741, 1749, 1751-1753, 1756, 1762, 1764-1766, 1772, 1774-1775, 1777, 1779, 1781, 1783, 1785, 1787-1793, 1795-1801, 1803-1814, 1816, 1818, 1820-1821, 1823, 1825, 1827-1846, 1848-1871, 1873, 1875, 1877, 1879, 1881, 1883-1884, 1887, 1889, 1891-1899, 1901-1919, 1922-1927, 1929-1932, 1934-1941, 1943, 1946, 1948, 1954-1974, 1979-1980, 1982, 1987, 1989, 1991-1992, 1994-1995, 1997-1999, 2003-2005, 2007-2044, 2046-2047, 2052, 2058, 2060, 2062, 2064, 2085-2086, 2092-2093, 2096-2098, 2102, 2105-2114, 2120-2123, 2127-2131, 2133, 2135, 2137, 2139, 2143, 2145, 2147, 2149-2151, 2153, 2157, 2159, 2161-2176, 2178-2180, 2184-2193, 2195-2196, 2207-2208, 2217, 2219-2220, 2222, 2224-2225, 2227-2228, 2230, 2232-2233, 2235-2247, 2249-2256, 2265, 2268, 2274, 2301, 2303-2308, 2310-2324, 2326, 2332, 2342-2345, 2347, 2349-2355, 2360-2362, 2364-2375, 2378, 2380, 2382, 2389, 2391, 2393-2398, 2400-2405, 2408-2409, 2411-2412, 2414-2446, 2448-2451, 2454, 2456-2457, 2459, 2461-2462, 2465-2467, 2473-2475, 2477, 2479, 2481, 2483, 2488-2490, 2493-2494, 2497-2498, 2501, 2504, 2506, 2511-2512, 2515, 2517-2519, 2532-2533, 2535, 2537, 2539, 2541, 2546, 2548, 2550, 2552-2561, 2563, 2565, 2567, 2570-2571, 2573-2575, 2577-2578, 2580-2583, 2585, 2587-2588, 2590, 2592, 2594-2596, 2598, 2600, 2602, 2606, 2608-2611, 2615-2616, 2618-2619, 2624-2625, 2627, 2629-2634, 2636-2638, 2641-2642, 2644-2645, 2649-2657, 2659-2660, 2662-2678, 2680-2684, 2686, 2688-2691, 2693-2696, 2698-2700, 2702-2704, 2706-2713, 2715, 2717-2723, 2725-2728, 2730-2733, 2735-2742, 2746-2747, 2749-2751, 2755-2756, 2758, 2762-2768, 2770, 2774-2785, 2787, 2792-2795, 2797, 2800-2802, 2804, 2807, 2809-2813, 2816-2818, 2820-2831, 2833, 2837-2838, 2840-2848, 2854-2855, 2860-2861, 2863-2864, 2868, 2870, 2874-2875, 2878, 2880-2884, 2887, 2889, 2891, 2894-2895, 2902-2904, 2907, 2909, 2917, 2922-2923, 2930, 2938-2941, 2944-2945, 2951-2952, 2955-2959, 2963-2965, 2967-2968, 2971-2972, 2974-2975, 2977-2978, 2983-2984, 2987, 2989-2991, 2994-2995, 3000-3001, 3013, 3022, 3029, 3033, 3038, 3050, 3058, 3060, 3215
740B EJ  T4S00273, 275-276, 282, 299, 303-304, 332-337, 346-351, 353, 359-360, 365-369, 371-375
740C EJ  LFN00272
740EJ  B1R00452, 484-485
745C  TFK00152-00156, 162
770  BZZ00422, 446, 451, 790-795, 797, 807-812, 821, 835, 842-843, 849-850, 856, 889-890, 899, 909, 911
772  RLB00293, 382, 404-405, 420, 452, 752, 784, 839, 841, 845-847, 874-875, 893-897, 905
*******Group  3*******
773F  EED00445-00446, 464, 866, 943, 1139
773F OEM  EXD00106-00107
775F  DLS00347, 578, 633, 691, 781, 1033, 1050, 1111, 1300, 1493
777F  JRP00947, 1589, 1696-1697, 1746, 1757, 1825, 2076, 2454-2455, 3236, 3238, 3241
*******Group  4*******
120K  JAP00101
120M B9C00485, 1002-1004

B9N00145, 260

B9W00113, 144
120M 2 M9C00249-00250, 260-262, 264, 267-268, 272-273, 287, 292-296, 298, 311-315, 322, 324, 332, 339-340, 352-353, 357-364, 366-367, 376, 385, 387, 392, 395, 415, 420-422, 424, 430, 436-437, 442-443, 451, 453-455, 462, 468, 471, 477, 479-480, 483, 490-492, 498, 505-506, 514, 525, 540

M9H00223, 229, 254-255, 265-266, 269, 273-280, 288, 291, 311, 322-323, 325, 328-329, 332-333, 335, 357

R9N00112-00113, 122, 124, 126, 130-132, 136-137, 145-146, 152, 156-161, 164-167, 177, 181-182, 188, 190-191, 193-195, 197
12M  B9F00795, 822, 874, 882, 930, 1028
12M 2 F9B00129, 142, 149, 155, 158, 160, 162, 164, 169, 177, 181, 183-184, 203-206, 208, 210

F9M00108, 176-179, 188, 190, 201-202, 206, 209-210, 213, 218, 227-232, 242-248, 251, 265-270, 277, 286-287, 290, 300, 302-303, 306, 308, 328-329, 337, 342-343, 348, 350, 364, 366, 368, 371-372, 374-375, 382-386, 390-391, 395, 402-410, 413-414, 432, 442, 448-450, 462-464, 467-470, 473-476, 478-481
140K  JPA03279
140M B9D01067, 1175, 1177, 1185, 1206, 1228, 1234, 1240, 1289, 1586, 1777, 1865, 1881, 2131, 2252, 2295, 2318, 2477, 2508, 2711, 2776, 2779, 3017, 3030, 3038, 3695, 3760, 3876, 3882, 4411

B9G00168, 249, 1032, 1042

B9M00442, 463, 485, 699, 701, 718, 739, 839, 919, 941-942, 975, 989, 1069, 1071

D9G01034, 1037, 1091, 1154, 1501
140M 2 M9D00211-00213, 229, 254, 283, 286, 556, 643, 646, 662, 698, 927, 956, 1066, 1068, 1134, 1149, 1152, 1165, 1176, 1180, 1185, 1187-1189, 1194, 1203-1209, 1212, 1214-1215, 1217, 1219, 1230, 1232, 1234-1245, 1251, 1258, 1262-1267, 1269-1271, 1280-1281, 1283, 1285, 1287, 1322, 1324, 1326-1334, 1339, 1342-1346, 1348, 1357-1360, 1362-1363, 1409-1410, 1414, 1416-1417, 1419-1420, 1422, 1424, 1462, 1464, 1472-1484, 1486-1487, 1497, 1513, 1516-1519, 1521-1525, 1530-1532, 1554, 1556-1558, 1567, 1570, 1658, 1661-1665, 1668-1670, 1678-1679, 1683-1684, 1686, 1697-1698, 1700-1724, 1747-1748, 1751, 1762, 1764-1766, 1777, 1780, 1788-1789, 1819-1825, 1828, 1831-1834, 1842-1843

M9J00456, 524, 587, 603, 606, 609, 634-635, 637-639, 643, 646, 664, 680-681, 684-686, 717, 720, 725, 734, 755-756, 758, 770-771, 793, 795, 800-801, 846-848, 858, 870-871, 878, 880, 888, 905, 917, 926-928, 931, 933

R9G00179, 199, 207, 221, 223, 225-230, 240, 242-244, 246-248, 272, 284, 287-289, 300, 302-303, 305, 315-318, 321-322, 325-329, 335, 350

R9M00130, 169, 176-177, 183, 193, 206, 208, 219, 221-228, 230-234, 236-237, 239-240, 242, 244-252, 260-265, 267-268, 285, 312, 336, 347, 350, 352-353, 355, 360, 368-372, 382-384, 386, 388, 390-392, 394-398, 402-403, 408-414, 416, 418, 421-426, 431, 437, 439-440, 442, 447, 451-454, 456, 458-461, 465-466, 468, 470, 472, 488-489, 492, 496-502, 507-510, 516, 521-523, 528, 535-536, 541, 545-546, 550, 555-556
14M B9J00444, 485, 576, 678, 774, 847, 893, 1164

R9J00408, 497, 638, 640, 662, 980, 1015, 1020, 1026, 1053-1054, 1070-1071, 1100, 1112, 1181, 1206-1207, 1242, 1244-1245, 1253, 1256, 1290, 1314, 1362-1365, 1367, 1400, 1495, 1509
160M B9E00566

B9L00165, 366

D9T01370-01372
160M 2 R9L00207-00208

R9T00154, 207-209, 232-233, 237, 244-245, 277, 281, 286, 291
16M B9H00267, 370, 447, 544, 576, 621, 708, 802

R9H00624, 628, 638, 692, 856, 899, 924
24M  B9K00327, 344, 407, 412, 467, 476, 478, 491, 502, 504, 611-612, 618, 630, 634, 649-650
623G  DBC00498
627G  DBD00853-00854
631G  DFA00367-00368
631G OEM  DXE00108
637G  DFJ00352, 473
657G W1B00105, 123, 138, 140, 152, 159, 163

W1C00269, 272-273, 277
*******Group  5*******
12M 2  F9M00284, 428-429
140M  B9M00135
160M  D9T00111, 113-114

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed) (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed) (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
4 8T4224 WASHER-HARD (If Needed)
4 8T7547 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed) (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 2705050 BRACKET AS (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed) (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed) (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa Rica, and Honduras. If a machine in the Affected Product is no longer operating in North America, Costa Rica, or Honduras, this program does not apply.

Replace the cellular device (PL421 or PL522) with a new telematics device (PL241, PL641, or PLE641).

Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedures.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 4
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 5
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 2   Group Number 3  
 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. Refer to the proper installation instructions as shown in Image 1.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
.
Image1.1.1
 
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for configuration files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager:
.
Image1.2.1
 
Note: Motor Graders have special software and configuration files. See image 1.3.1 below.

3. The following Motor Graders require special software / configuration files. Please reference your particular machine to obtain the correct software / configuration files. Download the proper software / configuration files to your PC prior to visiting the machine.
.
Image1.3.1
 
Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.

At the machine:

4. Perform installation instructions (see Image 1.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.

Note: For original 700 series AT machines reference the section 'Wiring to a 12 position product link connector' in the special instruction REHS8850 and REHS9111.
For B & C series AT machines reference the section 'Wiring to a 70 position product link connector' in the special instruction REHS8850 and REHS9111 and replace the existing Secondary Service Port with the Ethernet Service Port supplied with the new harness.

5. Download appropriate configuration file for your machine model, as shown in the table above.

6. Make sure to follow the entire process until the device performs a successful communication check.

7. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

8. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

9. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

10. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

11. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process.
 
 
Group Number 4   Group Number 5  
 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. Refer to the proper installation instructions as shown in Image 2.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
.
Image2.1.1
 
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for configuration files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager:
.
Image2.2.1
 
Note: Motor Graders have special software and configuration files. See image 2.3.1 below.

3. The following Motor Graders require special software / configuration files. Please reference your particular machine to obtain the correct software / configuration files. Download the proper software / configuration files to your PC prior to visiting the machine.
.
Image2.3.1
 
4. Please check the parts required very carefully for each machine. Some machines may require a software update to go along with the Telematics upgrade. If the software is not updated as well, then the claim may be rejected. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published.

Note: For original 700 series AT machines reference the section 'Wiring to a 12 position product link connector' in the special instruction REHS8850 and REHS9111.
For B & C series AT machines reference the section 'Wiring to a 70 position product link connector' in the special instruction REHS8850 and REHS9111 and replace the existing Secondary Service Port with the Ethernet Service Port supplied with the new harness.

5. Search the machine serial number in SIS and download all of the ECM flash files.

Note: These ECM flash files can be downloaded individually or as a single package in SIS. Cat ET version 2013B or later is required to use the flash file package feature in WinFlash.

Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.


At the machine:

6. Perform installation instructions (see Image 2.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.

7. Download appropriate configuration file for your machine model, as shown in the table above.

8. Make sure to follow the entire process until the device performs a successful communication check.

9. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

10. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

11. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location.

12. After all of the ECM replacement files have been saved, apply the flash files to the individual Product Link, engine, transmission, machine, implement, and monitor ECM's as needed using Winflash.

Note: Cat ET version 2013B or later is required to use the flash file package feature in WinFlash.
.
Image2.4.1
 
13. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM.

14. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

15. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

16. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process.
 
 

Caterpillar Information System:

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