PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER

Usage:

TEBE2709-09

13Apr2015
(Revised 07Sep2016)


U-173
A-118
D-345
O-351

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER

7610 7606 7620
PS44703
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44703" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 13Apr2015 (Revised 18Aug2016) Service Letter. Changes have been made to the Parts Needed, Action Required, Service Claim Allowances, and Rework Procedure.


TERMINATION DATE

31Mar2017

PROBLEM

The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
120G 1LK00893

87V06596, 9458, 9471, 9940
120H 4MK00665, 764

CAF00499, 737, 768, 952
12G  61M05332, 7406, 8820, 10285, 10338, 10510, 11060, 13872, 15367
12H 4XM00502, 627, 830, 1024, 1032, 1203, 1430, 1600, 1979, 2220, 2345, 2349, 2361, 2418, 2541, 2971, 2982, 3308, 3368, 3374, 3396

AMZ00574, 605, 779, 871, 957, 1067, 1329

CBK01040, 1339, 1561, 1648-1649, 1681-1682
130G  74V02328
135H  CBC00261
140G 5MD03504

72V04045, 6999, 7405, 8225, 8974, 9313, 9477, 10348, 10952, 11576, 11615, 11746, 11786, 12462, 13192, 17722
140H 2ZK00110, 150, 240, 345, 585, 604-605, 744, 878, 891, 910, 965, 1382, 1401, 1415, 2879, 3012, 3105, 3267, 3615, 3674, 4194, 4543, 4859-4860, 5051, 5088, 5251, 5503, 5904, 5961, 5975, 5983, 6000, 6715, 6731, 7139, 7450, 7771, 7972, 8112

9TN00440

APM00232, 346, 912, 923, 1003, 1340, 1344, 1377, 1994, 2518, 2558, 2650, 2841, 3067, 3331, 3474, 3678

CCA00845, 1526, 1697, 2552, 2909, 3681, 3760, 3866, 4063, 4103
143H 1AL00030, 424, 459, 865, 1233, 1330, 1332

APN00333, 393, 618, 869
14G  96U03307, 5937, 7041, 7278
14H 7WJ00055, 239, 887, 919, 1268, 1992, 2001, 2125

ASE00380
160H  9EJ00076, 294, 301, 851, 894
163H 5AK00040

ARL00460, 468
16G  93U02810, 3503, 3522
16H  6ZJ00186, 978, 1029
613B  38W05983, 6640
613C 92X00745, 824, 1614, 1785, 1880, 1936, 1961, 2378

93X01520
613C II  8LJ00816, 1048, 1198, 1210, 1224, 1347, 1402, 1414, 1457, 1600, 1861, 1863, 1908, 2086, 2169, 2188, 2324, 2339, 2357, 2528, 2566, 2570, 2592, 2659, 2783, 2893, 2913, 2939-2940, 2944, 3002, 3026, 3037-3039, 3042, 3047, 3049, 3063, 3085, 3088, 3094, 3098, 3102, 3111-3112, 3114, 3118, 3131, 3133, 3146, 3152, 3156-3157, 3206, 3249-3250, 3259, 3276, 3285-3287, 3311, 3320-3324, 3341, 3358, 3372, 3384, 3387, 3393, 3403-3404, 3415, 3420, 3428, 3430-3431, 3439, 3448, 3468
613C II OEM  B6J00108, 147-148, 158, 163, 178, 204, 206, 218, 221, 243, 247, 260
615  46Z01412
615C  5TF00084
615C II  9XG00858, 976, 1178, 1255, 1277, 1407, 1412, 1414, 1453, 1708, 1780, 1796, 1879, 1896-1897, 1912, 1917, 1921, 1924, 1934, 1966, 1974, 1993, 1995, 2026, 2029, 2036, 2038-2039, 2059, 2088, 2093, 2111, 2121, 2127
615C II OEM  B6M00104
621E  6AB01170, 1175, 1321
621F 4SK00453, 912

8PL00050
621G  ALP00149, 151
623B  46P01120
623E  6YF00255, 268
623F 5EW00294

6BK00279
623G  ARW00110, 323
627E 6GB00565

7CG00927-00928
627F  1DL00253, 306, 401, 403, 518-519, 577, 579, 592, 646, 815, 840
631D  24W01604, 1836, 1927, 2611, 3239
631E  1AB01139, 1157, 1165, 1298, 1442, 1457, 1522, 1609, 1778-1779, 1788
631G  CLR00507-00509, 521
637D  27W01729
637E 1FB00318, 347, 393, 437, 742-743

1JB00500, 652
725 AFX00761, 1233, 1331, 1529, 1542

B1L00221, 256, 415, 585, 690, 1088, 1198, 1238, 1406, 1480, 1488-1489, 1873, 1942, 1945, 1948, 2024
730 AGF00206, 905-906, 1011

B1M00320, 1269, 2160-2161
730EJ  B1W00205, 233, 338
735 AWR00485, 683, 690

B1N00181, 183, 294, 616-617, 621, 639, 642, 1027
740 AXM00447-00448, 742, 892

B1P01435, 1812, 2266, 3843
740EJ  B1R00215, 220
769C  01X00627, 2166, 2871, 2948, 2990, 3133, 3410, 3467, 4036, 4049, 4406, 5089, 5165, 5716, 7026, 7075
769D 5SS00175, 644, 646-647

5TR00105, 165-166, 694, 709, 833

BBB00326
771D 6JR00143, 145

6YS00103, 267

BCA00186
773B  63W01165, 1250, 1979, 2129, 2454, 2514, 2819, 3085, 3105, 3452
773D 7CS00803

7ER00100, 106, 216-217, 302, 384, 552, 821, 857
773E  BDA00500, 515, 524, 635, 639, 705
775D 6KR00215, 374

8AS00165
777B  4YC00905, 1447, 1450
777D  AGC02096, 2100, 2102
CIPI OEM  0EM01229, 1765, 1838
D250E  5TN01013
D250E II  4PS00550
D25C  9YC00734
D25D  1HK00114, 166, 418, 470, 728, 736
D300E  7FN00564, 828, 935
D350D  9RF00440
D350E  9LR00532, 559
D400D  8TF00615, 803, 850
D400E  2YR00554, 1268
D400E II  8PS00507, 889, 1054
*******Group  2*******
12M  B9F00023
140M B9D00207, 859, 874, 886

B9M00250
160M  B9E00134
621G  DBB00315, 442, 449, 459, 508
623G  DBC00380, 431, 458
627G  DBD00815
*******Group  3*******
120G  87V03619, 3772, 5864
120H 4MK00404

CAF00423
120K 2  SZS00182
12G  61M08343, 12643, 16128
12H 4XM01596, 1833, 2257, 2314, 2517, 2656, 2675, 3105

8MN00821

AMZ00273, 442, 461, 473, 507, 624, 754, 759, 776, 887, 901, 913, 940, 978, 1179, 1320, 1342, 1353

CBK00582, 665, 672, 811, 1021, 1045, 1066, 1630
12M 3  N9F00322, 338
140G  72V03997, 5215, 5679, 6442, 17219
140H 2ZK01054, 1387, 2102, 2957, 3354, 3370, 3662, 3669, 3837, 3877, 4026, 4249, 5143, 5158, 5525, 5583, 6014, 6517, 7045, 7149, 7415, 7469-7470, 7514-7516, 7627, 7660, 8051

9TN00174, 204, 874, 953, 985, 998, 1000

APM00188, 273, 295, 455, 596, 663, 917, 940, 968, 975, 1106, 1332, 1426, 1780, 1947, 1985, 1987, 1991, 1997, 2185, 2349, 2354, 2366, 2444, 2450, 2593, 2702, 2718, 2744, 2761, 2770, 2849, 2953, 2963, 2994, 3012-3013, 3046, 3079, 3121, 3140, 3185, 3288, 3313, 3370, 3417, 3480, 3550, 3645, 3653

CCA00432, 717, 737-738, 792, 818, 1008-1009, 1013, 1070, 1134, 1360, 1458, 1488, 1746, 1886, 1890-1891, 1893, 1935, 1944, 1949, 2133, 2165, 2302, 2317, 2554-2555, 3248, 3468, 3605, 3626, 3651, 4121
140M 3 N9J00273

N9M00135
143H 1AL00319, 771, 792, 1242

APN00422, 431, 458, 575, 698, 700, 742, 874, 897, 1029, 1120
14G  96U03298, 6272, 7241, 7858, 9526
14H 7WJ00059, 570, 764, 1373

ASE00316, 497, 627, 654, 755, 1447, 1576, 1796, 1843, 1905, 2113, 2360
160H 9EJ00576, 713, 1233

ASD00776

CCP00214
160M 2  M9T00202
163H 5AK00078

ARL00280, 309, 389
16G  93U02261, 2440, 2503, 2682, 2709, 2735, 3001, 3654
16H 6ZJ00118, 638, 975

ATS00679, 736, 781, 799
16M  R9H00787
16M 3 E9Y00205

N9Y00203, 207
613C II  8LJ00743, 777, 1286, 2562, 2565, 2899, 2916, 3087, 3224
613C II OEM  B6J00113
615C II  9XG01185, 1865
621B  45P03416
621F  4SK00422, 593, 652, 670
621G ALP00127-00128

CEN00113, 335, 381, 384, 403, 415, 423, 427, 442
621G OEM  MSE00127, 131, 133, 137, 155-156, 167
621H OEM  HKK00116, 124
623B  46P01266, 1331, 1339, 1550, 2174, 2275
623E  6YF00093
623F  6BK00270, 516
623G ARW00103, 417, 422

CES00323, 346, 470-471, 489, 492, 540, 75001
627F  1DL00610-00613
627G AXF00643, 669

CEX00189, 191-193, 252, 255, 272, 481, 483, 487-488, 497, 521, 524, 529, 537, 550-551, 584, 597-598, 602

DBD00404
631D  24W01563, 2020
631E 1AB00574, 787, 1296, 1321, 1478, 1493, 1659, 1683, 1733, 1744, 1814, 1844

1NB00595, 606, 728, 732
631G  CLR00428, 446, 448, 499, 574, 584
637D  27W00794
637E 1FB00397, 453, 473, 478, 533, 690-691

1HB00662

1JB00443-00444, 472, 551, 561, 563, 613, 621, 634-635, 647, 668-669, 674, 680, 704, 721-724

1LB00508, 513, 516, 559, 604, 608-609, 658, 672, 734, 757, 771-772
637G  CEH00249, 255, 366, 369-370, 372, 384, 398
651B  67K00966
651E  89Z00109, 113, 125-126, 148-149, 212-217, 251-252
657E 5YR00212

6TR00412, 414, 421-422

90Z00106, 175-176, 75011

91Z00195, 203-206, 210, 212, 217, 253-254, 261-262, 265, 276, 280, 288, 294, 303, 320-321, 327, 332, 334, 354, 381-382, 384, 402, 425, 430, 457
725 AFX00086, 121, 332, 455, 589, 982, 1008, 1089, 1148-1149, 1207, 1240, 1371

B1L00258, 274, 487, 540, 545, 552, 600, 1131, 1140, 1160, 1301, 1350, 1352, 1399-1400, 1416, 1449, 1579, 1583, 1605, 1614, 1633, 1752, 1780, 1790, 1933, 1951, 1956, 2020
730 AGF00195, 223, 275, 291, 424, 473, 685, 820, 864, 911, 980, 1066, 1088, 1300, 1331, 1349, 1451, 1453, 1475

B1M00125, 234, 271, 289, 385, 523, 545, 594, 839, 884, 1108, 1321-1322, 1422, 1527, 1656-1657, 1660, 1662, 1867, 1879, 2130
730C  TFF00580, 582, 586, 588, 603, 675, 684
730EJ  B1W00166
735 AWR00611, 708, 762, 765, 796-797, 826

B1N00243, 262, 282, 291, 450, 457, 476, 496, 502, 504, 554-556, 585, 607, 659-660, 673-674, 706, 1058, 1063
735C  TFJ00141
740 AXM00233, 245, 397, 435, 532, 684, 702, 759-760, 777, 843, 932, 988-989, 1002, 1010, 1023, 1226, 1273, 1487, 1575, 1592, 1596-1597, 1604, 1611, 1672, 1708, 1716, 1771, 1881-1882, 1889, 2041

B1P00152, 174, 218, 256, 304, 325, 410, 450, 531, 536, 581, 661-662, 696, 821, 850, 987, 991, 1096, 1139, 1171, 1214, 1216, 1235, 1282, 1365, 1378, 1393, 1414, 1445, 1452-1453, 1458, 1467-1468, 1541, 1558, 1606, 1618, 1623-1624, 1811, 1815, 1842, 1848, 1875, 2034, 2036, 2109, 2112, 2243, 2262, 2282, 2304-2305, 2314, 2326, 2333, 2338, 2371, 2374, 2503, 2640, 2769-2770, 2966, 2972, 2991, 2994, 3072, 3116, 3141-3142, 3295, 3341, 3491, 3719, 4366, 5956
740B  T4R00441, 444, 446, 2204, 2447, 2852
740B EJ  T4S00380-00381
740C EJ  TFN00162-00168
740EJ AZZ00273, 365

B1R00221, 254, 305, 372, 395-396, 455-456
769C  01X02329, 2406, 4416-4417, 4633, 4762, 5119, 5398, 5467, 6693
769D 5SS00188, 622, 635, 639

5TR00994

BBB00284, 289-290, 308, 311, 317, 417, 500, 742
770  BZZ00115, 148
771C  3BJ00279
771D 6JR00123, 243, 280

6YS00214

BCA00238, 279, 392, 395, 495, 561
772  RLB00327, 345, 347, 362
772B  64W00135, 173, 175-176, 178-179, 183, 185, 190-194
773B  63W01379, 1383, 1973, 3272, 3277, 3830, 3999, 4074, 4076
773D 7CS00122, 160, 210, 214, 237, 252, 274, 283, 288, 291, 340

7ER00356, 410, 497, 519, 538, 612, 665, 683, 708, 729, 746, 902-903
773E  BDA00074, 221, 258, 270-271, 319-321, 389, 444, 454-456, 470, 472-473, 560, 927-928, 930, 933, 936, 1031, 1081
775D  8AS00104, 174
775E  BEC00123-00124, 156, 183, 200-201, 241, 268, 270, 288, 296, 299, 333, 349, 351, 426, 433, 545, 562, 597, 644, 726, 780, 788-789, 795, 803-804, 834
776B  6JC00075, 77-79
776D  5ER00109-00114
777B  4YC01061, 1063
777C  4XJ00177, 179-180, 188, 193-194, 208, 418, 533, 704, 760, 843, 914, 1103
777D 3PR00117, 159, 170, 221, 230, 237, 275, 281, 291, 319, 321, 383, 708-709, 779, 787, 789, 791, 942, 960-966, 979, 981-983

AGC00220, 224, 304, 316, 330, 500, 502, 800-801, 909, 989, 1148-1150, 1188, 1371-1372, 1577, 1581, 1598, 1611, 1685, 1691, 1789-1790, 1792-1793, 2013, 2017, 2098, 2184, 2313, 2368, 2469
785B  6HK00143, 681-684, 686, 700, 800-801
785C  APX01137-01139
785D  MSY00092, 142-143, 187, 296, 301, 532, 558-560, 605-606, 617-618
785D OEM  DMC00117-00121, 123
789B  7EK00561
793C 4AR00356, 370, 415-418

4GZ00258

ATY00508, 513
793D  FDB00188, 190-192, 249-250, 252, 277, 279, 400-401, 814, 846, 903, 1050-1052
CIPI OEM  0EM01771
D250E  5TN00238, 1310
D250E II  4PS00251, 736
D400E II  8PS00725
*******Group  4*******
773F  EED00319-00320, 395, 511, 768
775F  DLS00278, 282, 357, 394, 402, 404, 415-416, 435, 468, 473, 483, 519, 525, 530, 553-554, 558, 581, 623
777F  JRP00281, 289, 309, 331, 481, 792, 801-802, 827, 881, 948, 1166
777F OEM  JXP00104-00105, 107, 142, 144-147, 166-169
*******Group  5*******
120K JAP00405, 660

SZN00604, 615, 743, 969, 1172, 1432
120M B9C00559, 1177

B9N00147
12M B9F00015-00016, 51

B9R00034, 40, 51
140K  SZL00962
140M B9D00347, 350, 364, 464, 505, 573, 651, 692, 698, 701, 705, 732, 783, 803-804, 998, 4423

B9M00149, 278

D9G01504
14M B9J00132, 160, 214, 267, 654, 952

R9J00740, 1289
160M B9E00195

B9L00177
16M  B9H00127
24M  B9K00258-00259
621G  DBB00210-00211, 213, 236, 245, 249, 265, 272, 281, 289-290, 294, 307, 323, 327, 333, 339, 348, 380, 383-385, 447, 451, 524, 541, 543, 553, 609, 613
623G  DBC00174, 179, 212, 241, 264, 267, 290, 350-351, 353, 359, 368
627G  DBD00261, 266, 277, 285, 288, 311-312, 314, 359-360, 400, 441, 450-452, 460, 464, 466-468, 470-471, 529, 531, 543, 548, 551, 561, 564, 578-579, 581, 584, 603, 613-614, 646, 657, 659, 662, 674, 687, 716, 727-729, 732, 770, 772, 782-783
631G  DFA00183, 185, 187, 229, 231, 237, 260-261, 284, 358
631G OEM  DXE00136, 141-142, 145-149
637G  DFJ00272, 340, 346, 350
657G  W1B00114
*******Group  6*******
775F  DLS00354, 371

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552255 PLUG KIT-CONN
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552255 PLUG KIT-CONN
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
4 8T4224 WASHER-HARD (If Needed)
4 8T7547 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 2705050 BRACKET AS (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552255 PLUG KIT-CONN
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4674161 PL641 Cellular Radio Kit (24V)
1 4674163 PLE601 Network Manager Kit
1 SOFTWARE1 Engine Software (If Needed)
1 SOFTWARE2 Transmission Software (If Needed)
1 SOFTWARE3 Machine Software (If Needed)
1 SOFTWARE4 Implement Software (If Needed)
1 SOFTWARE5 Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 6*******
4 8T4224 WASHER-HARD (If Needed)
4 8T7547 BOLT-HEX HEAD (If Needed)
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 2705050 BRACKET AS (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161)
1 4674161 PL641 Cellular Radio Kit (24V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa Rica, and Honduras. If a machine in the Affected Product is no longer operating in North America, Costa Rica, or Honduras, this program does not apply.

Replace the cellular device (PL421 or PL522) with a new telematics device (PL241, PL641, or PLE641).

Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedures.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 4
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 5
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job for Group 6
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 3   Group Number 4   Group Number 6  
 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. Refer to the proper installation instructions as shown in Image 1.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
.
Image1.1.1
 
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager:
.
Image1.2.1
 
3. The following Motor graders also require configuration files. Remember to download the proper configuration file to your PC prior to visiting the machine.
.
Image1.3.1
 
Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.

At the machine:

4. Perform installation instructions (see Image 1.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.

Note: For original 700 series AT machines reference the section 'Wiring to a 12 position product link connector' in the special instruction REHS8850 and REHS9111.
For B & C series AT machines reference the section 'Wiring to a 70 position product link connector' in the special instruction REHS8850 and REHS9111 and replace the existing Secondary Service Port with the Ethernet Service Port supplied with the new harness.

5. Download appropriate configuration file for your machine model, as shown in the table above.

6. Make sure to follow the entire process until the device performs a successful communication check.

7. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

8. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

9. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

10. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

11. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process.
 
 
Group Number 2   Group Number 5  
 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. Refer to the proper installation instructions as shown in Image 2.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.
.
Image2.1.1
 
Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager:
.
Image2.2.1
 
3. The following Motor graders also require configuration files. Remember to download the proper configuration file to your PC prior to visiting the machine.
.
Image2.3.1
 
4. Please check the parts required very carefully for each machine. Some machines may require a software update to go along with the Telematics upgrade. If the software is not updated as well, then the claim may be rejected. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published.

Note: For original 700 series AT machines reference the section 'Wiring to a 12 position product link connector' in the special instruction REHS8850 and REHS9111.
For B & C series AT machines reference the section 'Wiring to a 70 position product link connector' in the special instruction REHS8850 and REHS9111 and replace the existing Secondary Service Port with the Ethernet Service Port supplied with the new harness.

5. Search the machine serial number in SIS and download all of the ECM flash files.

Note: These ECM flash files can be downloaded individually or as a single package in SIS. Cat ET version 2013B or later is required to use the flash file package feature in WinFlash.


Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.


At the machine:

6. Perform installation instructions (see Image 2.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended.

7. Download appropriate configuration file for your machine model, as shown in the table above.

8. Make sure to follow the entire process until the device performs a successful communication check.

9. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

10. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

11. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location.

12. After all of the ECM replacement files have been saved, apply the flash files to the individual Product Link, engine, transmission, machine, implement, and monitor ECM's as needed using Winflash.

Note: Cat ET version 2013B or later is required to use the flash file package feature in WinFlash.
.
Image2.4.1
 
13. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM.

14. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

15. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

16. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process.
 
 

Caterpillar Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL RELIEF VALVE ON CERTAIN C9.3 ENGINES IN CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, TRACK-TYPE TRACTORS, AND WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL RELIEF VALVE ON CERTAIN C9.3 ENGINES IN CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, TRACK-TYPE TRACTORS, AND WHEEL LOADERS
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