PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE2710-13
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| 13Apr2015 |
| (Revised 13Mar2017) |
U-174
A-294
D-347
O-352
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7620 7610 7606 | PS44704 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44704" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 13Apr2015 (Revised 07Sep2016) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Mar2017 |
PROBLEM
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| The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| AP-1055D | FAC00839 |
| AP-555E | A5D00318, 333 |
| AP-655D | GNZ00349, 398, 517 |
| AP1000E | T1F00239, 272 |
| AP1000F | AC400128-00130, 138-139 |
| AP1055F | TJ500161, 164, 166-167, 169, 182, 190, 192, 198, 210-211, 216, 219, 225 |
| AP655F | P6500100-00101 |
| CB22B | 41900135, 150, 154-155, 169, 171, 173, 176 |
| CB24B | 42000152, 166, 187, 197, 239-241, 243-244, 247, 254-255, 260-261, 263, 265-268, 271-272, 283-284, 287-288, 309, 317, 321-323, 333, 336-337, 341, 388, 396-397, 423, 427-429, 433, 436, 439-440, 446-449, 455, 457, 461, 469, 472-473, 476, 487, 490-492, 501-502, 504-509, 528-530, 532, 534-541, 543, 545-547, 550-551, 563, 586 |
| CB34B | 42300134, 136, 138-140, 144-145, 155, 177, 180, 184-185, 187-189, 210, 222-223, 243, 248, 250, 252-254, 259-261, 264, 270-271, 273-274, 283 |
| CB34B XW | 42500108, 116-119, 129, 131-132, 140, 142 |
| CC24B | 42100100, 104-105, 108, 111, 118, 123 |
| CC34B | 32400102-00105, 110-113, 119, 125, 130-131, 141 |
| CP44 | MPC00278, 280, 282, 302, 317, 319, 321-322, 327-328 |
| CP54B | CPX00159-00161 |
| CP56B | LHC00413-00414, 416-417, 423, 426, 429, 431, 450, 453, 455-456, 465-466, 468-470, 472-475, 486, 500, 502, 508, 511-512, 514, 516-519, 522-524, 526-527, 529-533, 539, 544, 546, 556-557, 564-565 |
| CS44 | M4C00597, 599, 608, 622, 624, 662-663, 692-693, 695, 697-698 |
| CS54 | C5R00272 |
| CS54B | L4H00354, 366, 372, 412-413, 419, 423-424, 448, 458, 533, 570 |
| CS56B | L8H00636, 655-657, 684, 686, 698, 770-771, 794, 796, 798, 801, 805, 836-841, 847, 855, 862-866, 868-869, 872-875, 877 |
| CS74B | LCB00114 |
| RM-300 | BWR00625, 661, 668, 686 |
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| *******Group 2******* | |
| 525C | 52500780, 1145, 1665 |
| 525D | GKP00150 |
| 535C | 53500708 |
| AP-1000D | EAD00328 |
| AP-1055D | FAC00631, 682, 956 |
| AP-555E | A5D00311, 326-327, 336 |
| AP-655D | GNZ00276, 297, 309, 455, 496, 499, 508, 510, 512-514, 519 |
| AP1000E | T1F00188, 240-241, 246-247, 265, 271, 276, 278 |
| AP1000F | AC400101-00102, 105, 109-110, 119-123, 126-127, 132-134, 136-137, 140-143, 145-146, 148, 150, 153-156, 158-161, 168-170, 173, 178, 180 |
| AP1055F | RLM00101 TJ500101-00103, 117-118, 120, 132, 135, 143-144, 146-149, 155, 159-160, 163, 165, 171-174, 183-184, 186, 189, 193-197, 199, 202, 204, 206, 226, 228-230, 237-238, 246-248, 253, 255, 257-258, 266, 270, 274-279 |
| AP600F | AP600100 |
| CB24B | 42000335 |
| CS44 | M4C00244 |
| CS54 | C5R00164, 217, 277 |
| CS56B | L8H00640, 881 |
| CS74B | LCB00119 |
| PM-200 | P1C00503 |
| PM-201 | PNM00275, 285-286, 291 |
| RM-300 | BWR00396, 432 |
| RM500B | MB900100-00104, 106, 109-113, 115-116, 119-121, 128-129, 133 |
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| *******Group 3******* | |
| 325D FM HEEL | C8L01618 |
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| *******Group 4******* | |
| CP56 | C5P00225, 390, 434 |
| CS56 | C5S00545, 594, 606, 608, 614 |
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| *******Group 5******* | |
| CP56 | C5P00338 |
| CS56 | C5S00278-00279, 285, 569, 605, 733, 738 FCS00196 |
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| *******Group 6******* | |
| AP-600D | TFZ00330 |
| AP255E | D8A00235-00236, 258, 291 |
| CB44B | NSL00147-00148, 150, 152, 164, 167-168, 194-195, 198, 205, 208-212 |
| CB54 | JLM00888 K3J00109-00111, 126-133, 135, 139, 143, 145, 155, 158-159, 198, 201, 203-204, 208, 216-217, 219, 221-222, 225-226, 228, 230 |
| CB54B | LXD00205, 218, 232-233, 235, 237-238, 240-242, 244-246, 248, 250-253, 259, 262, 268-269, 288, 302 |
| CB64 | CB500126, 128, 140, 170, 179-180, 189, 193, 196, 198, 203, 238, 246-250, 252 |
| CD54B | GRT00102, 133 |
| CW14 | LTJ00198, 203, 205-208, 250-251, 253, 278, 283, 287-288, 294 |
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| *******Group 7******* | |
| AP-600D | TFZ00331 |
| CB54 | JLM00110, 809 |
| CD54B | GRT00105 |
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| *******Group 8******* | |
| 420F IT | JWJ00791, 1048 |
| 420F ST | SKR00194, 3146 |
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| *******Group 9******* | |
| 416E ST | BWC00264 |
| 416F ST | KSF00965, 1023 |
| 450E | EBL00216 |
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| *******Group 10******* | |
| 420F IT | JWJ02096 |
| 430F IT | RGS00372 |
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| *******Group 11******* | |
| 416F ST | KSF00988 |
| 450E | EBL00163 |
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| *******Group 12******* | |
| C4.4 | XRA00100, 102, 104, 106, 108-111, 128-129, 134-135, 142, 145-147, 192, 208-209, 212 XRB00100-00101, 104-106, 108-109, 111-115, 117, 119-124, 126-131, 133, 135, 149-156, 158-160, 162, 165-167, 170, 173-180, 193, 199 |
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| *******Group 13******* | |
| AP1055E | TJF00107, 254, 333-334, 337, 354, 365-367, 370-372, 378-379, 382, 397-398, 400, 407, 413, 417-418, 420, 426, 429-430, 441-442, 445 |
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| *******Group 14******* | |
| AP1055E | TJF00355, 385, 414, 434 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 2 | 8T4183 | BOLT-HEX HEAD (If Needed) |
| 2 | 8T4223 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2602229 | BRACKET AS (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | SOFTWARE1 | Engine Software (If Needed) |
| 1 | SOFTWARE2 | Transmission Software (If Needed) |
| 1 | SOFTWARE3 | Machine Software (If Needed) |
| 1 | SOFTWARE4 | Implement Software (If Needed) |
| 1 | SOFTWARE5 | Monitor Software (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | SOFTWARE1 | Engine Software (If Needed) |
| 1 | SOFTWARE2 | Transmission Software (If Needed) |
| 1 | SOFTWARE3 | Machine Software (If Needed) |
| 1 | SOFTWARE4 | Implement Software (If Needed) |
| 1 | SOFTWARE5 | Monitor Software (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 7******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 8******* | ||
| 2 | 8T4205 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 2 | 1293178 | LOCKNUT-THIN |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 3315528 | BRACKET AS (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 9******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 10******* | ||
| 2 | 8T4205 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 2 | 1293178 | LOCKNUT-THIN |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 3315528 | BRACKET AS (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 11******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 12******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 13******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 2705459 | BRACKET (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 14******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 2705459 | BRACKET (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | SOFTWARE1 | Engine Software (If Needed) |
| 1 | SOFTWARE2 | Transmission Software (If Needed) |
| 1 | SOFTWARE3 | Machine Software (If Needed) |
| 1 | SOFTWARE4 | Implement Software (If Needed) |
| 1 | SOFTWARE5 | Monitor Software (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa Rica, and Honduras. If a machine in the Affected Product is no longer operating in North America, Costa Rica, or Honduras, this program does not apply. Replace the cellular device (PL421 or PL522) with a new telematics device (PL241, PL641, or PLE641). Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates. Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedures. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-720 mo |
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| NOTE: This is a 4.0-hour job for Group 1 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 2******* | ||||||
0-720 mo |
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| NOTE: This is a 6.0-hour job for Group 2 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 3******* | ||||||
0-720 mo |
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| NOTE: This is a 6.0-hour job for Group 3 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 4******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 4 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 5******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 5 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 6******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 6 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 7******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 7 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 8******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 8 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 9******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 9 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 10******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 10 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 11******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 11 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 12******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 12 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 13******* | ||||||
0-720 mo |
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| NOTE: This is a 6.0-hour job for Group 13 | ||||||
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| *******Group 14******* | ||||||
0-720 mo |
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| NOTE: This is a 4.0-hour job for Group 14 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 2 Group Number 3 Group Number 6 Group Number 7 Group Number 8 Group Number 9 Group Number 10 Group Number 11 Group Number 12 |
| NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution. Before going to the Customer Site: 1. Refer to the proper installation instructions as shown in Image 1.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. . |
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| Image1.1.1 |
| Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio. Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation. 2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager: . |
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| Image1.2.1 |
| Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update. At the machine: 3. Perform installation instructions (see Image 1.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine. 6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process. |
| Group Number 4 Group Number 5 |
| NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution. Before going to the Customer Site: 1. Refer to the proper installation instructions as shown in Image 2.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. . |
 |
| Image2.1.1 |
| Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio. 2. Please check the parts required very carefully for each machine. Some machines may require a software update to go along with the Telematics upgrade. If the software is not updated as well, then the claim may be rejected. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published. 3. Search the machine serial number in SIS and download all of the ECM flash files. Note: These ECM flash files can be downloaded individually or as a single package in SIS. Cat ET version 2013B or later is required to use the flash file package feature in WinFlash. Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation. 4. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager: . |
 |
| Image2.2.1 |
| Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update. At the machine: 5. Perform installation instructions (see Image 2.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. 6. Make sure to follow the entire process until the device performs a successful communication check. 7. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine. 8. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 9. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location. 10. After all of the ECM replacement files have been saved, apply the flash files to the individual Product Link, engine, transmission, machine, implement, and monitor ECM's as needed using Winflash. Note: Cat ET version 2013B or later is required to use the flash file package feature in WinFlash. . |
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| Image2.3.1 |
| 11. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM. 12. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 13. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 14. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTORGRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPER
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN ARTICULATED TRUCKS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, AND WHEEL TRACTOR-SCRAPERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, MATERIAL HANDLERS, AND TELEHANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, MATERIAL HANDLERS, AND TELEHANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, AND MATERIAL HANDLERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEELED EXCAVATORS, EXCAVATORS, AND MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, AND LANDFILL COMPACTORS AND LANDFILL DOZERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, AND LANDFILL COMPACTORS AND LANDFILL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, AND LANDFILL DOZERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN WHEEL LOADERS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, AND LANDFILL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN TRACK-TYPE TRACTORS, PIPE LAYERS, AND TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL INJECTION PUMP ON CERTAIN 140M 2 MOTOR GRADERS, 336E EXCAVATORS, D6T TRACK-TYPE TRACTORS, 966K WHEEL LOADERS, AND 972K WHEEL LOADERS. PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL INJECTION PUMP ON CERTAIN 140M 2 MOTOR GRADERS, 336E EXCAVATORS, D6T TRACK-TYPE TRACTORS, 966K WHEEL LOADERS, AND 972K WHEEL LOADERS.
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVE LASH ADJUSTING SCREWS ON CERTAIN 793F, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVE LASH ADJUSTING SCREWS ON CERTAIN 793F, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL RELIEF VALVE ON CERTAIN C9.3 ENGINES IN CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, TRACK-TYPE TRACTORS, AND WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL RELIEF VALVE ON CERTAIN C9.3 ENGINES IN CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, TRACK-TYPE TRACTORS, AND WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING REAR SUSPENSION HEADS AND SEALING COMPONENTS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 257D, 277D, 287D, 297D, 297D XHP MULTI-TERRAIN LOADERS AND 259D, 279D, 289D, 299D, 299D XHP COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 257D, 277D, 287D, 297D, 297D XHP MULTI-TERRAIN LOADERS AND 259D, 279D, 289D, 299D, 299D XHP COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 299D AND 299D XHP COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE MOTORS ON CERTAIN 299D AND 299D XHP COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE ASSEMBLY FOR THE KICKOUT SYSTEM ON CERTAIN 416F, 420F, 422F, AND 430F BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE ASSEMBLY FOR THE KICKOUT SYSTEM ON CERTAIN 416F, 420F, 422F, AND 430F BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A BRACKET ON THE STEERING AND TRANSMISSION LOCK CONTROL ON CERTIAN R1600H, R1700G, R2900G, AND R3000H LOAD HAUL DUMP STIC STEERING MACHINES PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A BRACKET ON THE STEERING AND TRANSMISSION LOCK CONTROL ON CERTIAN R1600H, R1700G, R2900G, AND R3000H LOAD HAUL DUMP STIC STEERING MACHINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING A DEMAND FAN ON CERTAIN 236D, 242D, 257D, AND 259D SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING A DEMAND FAN ON CERTAIN 236D, 242D, 257D, AND 259D SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN NRS COOLERS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN NRS COOLERS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE DEF COOLANT LINES ON CERTAIN AP1000F AND AP1055F ASPHALT PAVERS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE DEF COOLANT LINES ON CERTAIN AP1000F AND AP1055F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A DEMAND FAN ON CERTAIN 236D, 242D, 257D, AND 259D SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING A DEMAND FAN ON CERTAIN 236D, 242D, 257D, AND 259D SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A BUNCHING FINGER ARM ASSEMBLY ON CERTAIN SH-56B FELLING HEADS PRODUCT SUPPORT PROGRAM FOR INSTALLING A BUNCHING FINGER ARM ASSEMBLY ON CERTAIN SH-56B FELLING HEADS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OSCILLATING HITCH BEARING ON CERTAIN 740B AND 740B EJ ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE OSCILLATING HITCH BEARING ON CERTAIN 740B AND 740B EJ ARTICULATED TRUCKS