PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE2677-01

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09Apr2015

(Revised 14Jun2016)

P280
P291

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F OFF-HIGHWAY TRUCKS
7777 3030 3160 3064 3167 1408 7610 7620 4800 4808		PS90469

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90469" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Apr2015 Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

30Apr2017

PROBLEM

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The existing transmission can fail on certain 797F Off-Highway Trucks. If the existing transmission fails it will result in loss of drive.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00271, 274, 278-279, 281, 284, 289, 306, 315, 323, 342, 345-348, 352, 354, 367, 369, 371, 374, 401-402, 404-405, 410, 418-420, 428-431, 441, 447-450, 453-457, 462-463, 470, 474-475, 485-490

PARTS NEEDED

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Qty	Part Number	Description
1	2H3934	SEAL-O RING
1	2M9780	SEAL-O-RING-STOR
5	4P7581	CLIP-LADDER
1	5K9090	SEAL-O-RING-ORFS
6	5P8347	BOLT-HEX HEAD
1	6V1720	PLATE-SERIAL NO
14	6V2317	BOLT-HEX HEAD
6	6V3821	BOLT
2	6V4590	SEAL-O RING
12	6V5221	BOLT-HEX HEAD
1	6V8398	SEAL-O-RING-ORFS
1	6V8638	ADAPTER-STR
1	6V9007	ADAPTER-ELBOW
12	7K1181	STRAP-CABLE
1	7X4781	SEAL-O RING
8	8T0292	BOLT
3	8T4121	WASHER-HARD
1	8T4136	BOLT-HEX HEAD
2	8T4137	BOLT-HEX HEAD
1	8T9527	SEAL-O-RING
46	9M1974	WASHER-HARD
1	0336031	SEAL-O-RING
23	1124511	PIN-SPRING
1	1305300	CLIP
7	1325789	CLIP-LADDER
5	1614517	BOLT-HEX HEAD
1	1890406	PLUG-ORIFICE
1	1930935	FILTER GP-MTG
5	2042281	STRAP-CABLE
5	2048000	MOUNT-TIE WRAP
1	2174590	BRACKET AS.
2	2287092	SEAL-O-RING-ORFS
1	2385082	SEAL-O-RING-STOR
1	2385084	SEAL-O-RING-STOR
1	2385086	SEAL-O-RING-STOR
1	2562288	VALVE GP-MDL -C
1	3603684	PLUG-HD STOR
1	3653179	SEAL-LIP TYPE
1	3653180	SEAL-WEAR SLEEVE
2	3777063	TUBE AS-MAGNET
12	3851145	SPRING
1	3979384	PLATE-BOTTOM
7	4325469	DISC-FRICTION
1	4388236	HOSE AS
1	4447636	PLATE AS
1	4447639	PLATE-END
1	4447643	HOUSING AS
13	4447645	PLATE-CLUTCH
78	4447646	SPRING-WAVE
6	4458561	DOWEL
6	4458563	DOWEL
12	4458565	DOWEL
6	4458568	DOWEL
4	4458995	SHAFT AS-PLANET
4	4458998	SHAFT AS-PLANET
5	4461232	SHAFT AS-PLANET
5	4461331	SHAFT AS-PLANET
5	4461335	SHAFT AS-PLANET
10	4461337	SHAFT AS-PLANET
1	4461419	CARRIER-PLANET
1	4461420	MANIFOLD
1	4461423	PLUG-CUP
1	4464818	MANIFOLD
1	4464819	PLATE-TOP
24	4469233	SPRING-WAVE
2	4469250	SLEEVE
1	4469407	GEAR AS
10	4471647	PIN-SPRING
1	4477090	CARRIER-RING
1	4477091	YOKE
1	4480422	HARNESS AS
1	4485263	HOSE AS
1	4529906	SFWR GP-A4008
1	4648205	SFWR GP-A5003
1	4819789	HARNESS AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Convert 797F transmission arrangement R1N into JH5. Rework will be performed when component gets to PCR life or if it fails

Refer to the Service Manual for if/as necessary.

Rework all unit affected transmissions during the CRC overhaul process and when it fails during operation prior to the overhaul. The transmissions should be upgraded as indicated in Special Instruction REHS9310 "Procedure to upgrade the Transmission Arrangement on the 797F Off-Highway Truck". NOTE: Always use the latest software available, since some of the flash files part numbers may be updated before the program terminates.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-7000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
7001-14000 hrs, 13-24 mo	100.0%	50.0%	0.0%	50.0%	0.0%	0.0%
14001-18000 hrs, 25-36 mo	100.0%	0.0%	0.0%	20.0%	0.0%	80.0%
18001-25000 hrs, 37-48 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%

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NOTE: This is a 100.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Additional 120 labor hours are considered for R&I of the transmission that failed previous to the overhaul at the dealer CRC and need to be repaired. For the transmissions that are overhauled at the dealer CRC, only Caterpillar parts are allowed ( NO LABOR HOURS CONSIDERED. )

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