1996/09/23 Caterpillar

Help Available For PC Based Service Tools Used For All Electronic Engines {1902}

Usage:

All Electronic Engines

SUPPLEMENT: 110196

Engine News, September 1996, Page 24, "Help Available For PC Based Service Tools Used For All Electronic Engines"

Within the bulleted text of the article, two (800) numbers are listed, one for the PC Doctor and one for the HELP EDI hotline. In addition to the two (800) numbers listed in the article, phone numbers when calling from outside the U.S.A. are available:

(309) 674-5290 Help for the PC Doctor, available for Caterpillar PC based service tools and software. Use this number when calling from outside the USA for questions regarding Caterpillar Electronic Technician (Cat ET), FLASH, WinFlash, and Fleet Information Software.

(309) 675-0834 Help for the Electronic Data Interchange (EDI) is available for downloading FLASH files from the Caterpillar mailbox. Use this number for assistance in using HyperAccess or configuring a PC to download FLASH files when calling from outside the USA. The EDI hotline does NOT provide information about FLASH files or electronic engine troubleshooting.

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With the increase in Personal Computer (PC) based service tools and the requirement of Flash programming on many electronic engines, Caterpillar has instituted two toll free HELP phone numbers. These phone numbers are available Monday through Friday from 8 am to 5 pm CDT.

NOTE: Please use the phone numbers for help with only the topics listed below.

* (800) THE PCDR-[(800) 843-7237]-The PC Doctor telephone number is available for help with Caterpillar PC based service tools and software. Use this number for questions regarding Caterpillar Electronic Technician (Cat ET), FLASH, WinFlash, and Fleet Information Software.

* (800) HELP EDI-[(800) 435-7334] The EDI telephone number is available for help with downloading FLASH files from the Caterpillar mailbox. Use this number for assistance in using HyperAccess or configuring a PC to download FLASH files. The EDI hotline does NOT provide information about FLASH files or electronic engine troubleshooting.