PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE LIFT CYLINDER ROD ASSEMBLY AND HEAD ON CERTAIN 986H WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE LIFT CYLINDER ROD ASSEMBLY AND HEAD ON CERTAIN 986H WHEEL LOADERS

Usage:

TEBE3932-01

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01Mar2016

(Revised 22Mar2016)

U-108

A-86

D-95

O-94

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE LIFT CYLINDER ROD ASSEMBLY AND HEAD ON CERTAIN 986H WHEEL LOADERS
5102		PS53151

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53151" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 01Mar2016 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

31Mar2018

PROBLEM

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The yoke of the 382-9853 Rod Assembly in the 369-9853 Lift Cylinder Group may fail on certain 986H Wheel Loaders. If a failure occurs, or a crack is found in the yoke of the lift cylinder rod, repair the cylinder with a new 4999263/">499-9263 Rod Assembly and 4999264/">499-9264 Head.

AFFECTED PRODUCT

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Model	Identification Number
986H	L8S00251-00270, 272-335, 340-341, 343, 345-346

PARTS NEEDED

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Qty	Part Number	Description
2	1P3704	SEAL-RECTANGULAR
2	1P3705	SEAL-RECTANGULAR
4	1V8240	BEARING-SLEEVE
2	3829862	KIT-SEAL
2	4999263	ROD AS
2	4999264	HEAD
1	OIL_BULK	HYDRAULIC OIL - 70 L (18.5 GAL)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to UENR0365, Testing and Adjusting, 986H Wheel Loader Machine Systems, "System Pressure - Release", before completing this Rework Procedure.

Refer to UENR2007, Specifications, 986H Wheel Loader Machine Systems, "Lift Cylinder".

If failure of the lift cylinder Rod Assembly yoke occurs, replace both left and right lift cylinder rod assemblies at the same time.

1. Remove and disassemble both left and right lift cylinder groups.

2. Replace existing head with a new 4999264/">499-9264 Head.

3. Replace existing rod assembly with a new 4999263/">499-9263 Rod Assembly.

4. Replace all seals with a new 382-9862 Seal Kit.

5. Assemble and install both left and right Lift cylinder groups.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-10000 hrs, 13-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%