PRODUCT SUPPORT PROGRAM FOR REPLACING THE 378-9885 HOSE ASSEMBLY ON CERTAIN 525D, 535D, 545D, AND 555D WHEEL SKIDDERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 378-9885 HOSE ASSEMBLY ON CERTAIN 525D, 535D, 545D, AND 555D WHEEL SKIDDERS

Usage:

TEBE3916-00

20Nov2015


U-622
A-447
D-541
O-537

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 378-9885 HOSE ASSEMBLY ON CERTAIN 525D, 535D, 545D, AND 555D WHEEL SKIDDERS

1808
PS53080
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53080" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Nov2017

PROBLEM

The existing 378-9885 Hose Assembly can come in contact with the RH access door on certain 525D, 535D, 545D, and 555D Wheel Skidders. If the existing hose assembly contacts the RH access door, it can/will cause a failure of the hose assembly or the air conditioner condenser core resulting in a loss of A/C refrigerant and reduced performance of the air conditioning system.

AFFECTED PRODUCT

Model Identification Number
525D 2L500100-00133

GKP00100-00365
535D 3L500100-00113

MTP00100-00273
545D 4L500100-00128

KGP00100-00196
555D 5L500100-00101

PGY00100-00136

PARTS NEEDED

Qty

Part Number Description
1 9X7381 SEAL-O-RING
1 3270282 SEAL-INTEGRAL
1 4806421 HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the existing 378-9885 Hose Assembly with a new 480-6421 Hose Assembly.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-6000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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