PRODUCT SUPPORT PROGRAM FOR REPLACING TILT CYLINDER ASSEMBLIES ON CERTAIN 993K WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING TILT CYLINDER ASSEMBLIES ON CERTAIN 993K WHEEL LOADERS

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45114" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

Qty

Remove all 366-8031 and 366-8032 Cylinder Assemblies from dealer parts stock.

For 366-8027 and 366-8029 Cylinder Groups in dealer inventory, replace 366-8031 Cylinder
Assemblies with new 369-4561 Cylinder Assemblies.

For 366-8028 and 366-8030 Cylinder Groups in dealer inventory, replace 366-8032 Cylinder Assemblies with new 369-4562 Cylinder Assemblies.

Submit one claim for all parts removed from dealer parts stock.

Submit one claim for all cylinder group rework labor. Up to 4.0 hours of labor may be claimed per cylinder.

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.