PRODUCT SUPPORT PROGRAM FOR INSTALLING MACHINE FLEX LABELS ON CERTAIN 910K AND 914K COMPACT WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING MACHINE FLEX LABELS ON CERTAIN 910K AND 914K COMPACT WHEEL LOADERS

Usage:

TEBE3882-00

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03Nov2015

U-589

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING MACHINE FLEX LABELS ON CERTAIN 910K AND 914K COMPACT WHEEL LOADERS
1000 7557 7405		PS44900

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44900" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2017

PROBLEM

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The 3496095/">349-6095 Emissions Flex Label was omitted on certain 910K and 914K machines. The 3496095/">349-6095 Emissions Flex Label is a requirement and needs to be installed.

AFFECTED PRODUCT

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Model	Identification Number
910K	AY401224, 1226, 1233, 1240, 1282-1283, 1290, 1294, 1323, 1348
914K	CD200695, 703, 711, 731, 734

PARTS NEEDED

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Qty	Part Number	Description
1	3496095	FILM-GRAPHIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section".

Machine Emissions Flex Label Ordering Process:

To obtain a machine emissions flex label, send an email to Rowley_Steve@cat.com with the following information:

Machine Model
Machine Serial Number
Engine Serial Number
Dealer Name
Dealer Contact Name
Dealer Contact Phone Number
Ship to Address

1. Install the new 3496095/">349-6095 Emissions Flex Label inside the cab on the B pillar. Refer to Image1.3.1.

Note: The new label is machine serial and engine serial number specific.

Image1.3.1

2. On installation, send a picture of the newly installed label, and the machine serial number plate. This is so that Caterpillar has documented evidence that the correct film is installed with the correct serial number machine.