PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK CELLULAR ANTENNA ON CERTAIN MACHINES
Usage:
REBE7677-00
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| 24Oct2011 |
U-461
A-378
D-407
O-409
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK CELLULAR ANTENNA ON CERTAIN MACHINES |
|
| 7606 7750 | PS52114 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52114" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2013 |
PROBLEM
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| Several Product Link 522/523 equipped machines have reported no location with fault codes. The Product Link 522/523 antenna showed corrosion on the GPS coax center pin. This caused an open condition resulting in no GPS communications between the ECM and the GPS transceiver. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 324E L | PNW00176-00179, 181-191, 193, 195-209, 211-235, 247, 259-260 |
| 336E L OEM | T3Z00201 |
| 349E OEM | S3P00201 |
| 735B | L4D00365-00377, 381 T4P00255, 257-258, 280-282, 284-287 |
| 740B | L4E00373-00374, 376-377, 405, 412, 420-428, 433, 436-437, 439, 443-445, 448-450, 453, 458, 461-464, 470, 474-475, 479, 482-484, 488, 491, 497, 504, 507-510, 512, 514, 522, 528, 533-534, 537, 539-540, 543, 547-549, 551, 557, 559, 561-562, 567, 577, 583, 612-615, 622-628, 633-634, 637-638, 644, 647-648, 657-658, 660, 666-668, 670-673, 679-682, 687-690, 701-702, 714-716, 723-725, 743, 745, 749, 752, 758, 762-764, 769, 771, 775-776, 779, 784, 789-791, 793, 7784 T4R00271-00293, 295-298, 302-308, 310-320, 329, 333, 335-337, 340-341, 344-347, 350-351, 353, 357, 370, 372, 376-381, 383-385, 388, 392, 394-402, 406-412, 415-416, 419-422, 425-426, 429, 433-449, 454-457, 459, 461, 465, 468-470, 472, 476, 478-480, 482-483, 486-487 |
| 740B EJ | L4F00383-00388 T4S00273-00275, 282 |
| 740B OEM | E4S00121-00126 |
| 950K | J5M00177-00180 R4A00250-00254, 256-262 |
| 962K | T6A00277-00280 X4T00286-00290, 292 |
| 966K | PBG00280-00325, 327, 329-330, 332, 336, 338-339, 341-342, 344-345, 348, 351, 353-355, 357-358, 363 TFS00103-00207, 209-308, 310-345, 347-348, 351-354, 356-359, 364, 368-369, 372-376 |
| 972K | PEM00264-00301, 303, 305, 307-308 Z4W00109-00202, 204-208, 210-211, 213-217, 219-220, 223-224 |
| 980K | GTZ00129-00138 W7K00288-00417, 419-429, 431-434, 438-442, 445-449, 451-467, 469, 472-473, 478, 481-483, 485-488, 490-523, 525-534, 536-538, 540, 542-543, 545-548, 550-553, 557 |
| 993K | Z4D00179 |
| 993K 2 | Z4Z00270 |
| D6N 2 LPG | PBA00200-00201, 203 |
| D6N 2 XL | PER00200-00201 |
| D6T LGP | JRW00150 KSB00225-00365 ZJB00150-00366 |
| D6T LGP OEM | PLR00100-00105 |
| D6T XL | DTD00175-00215 GMK00100-00488, 490-491 TSM00100 |
| D6T XW | RCW00200-00294 SLJ00125-00246 |
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| *******Group 2******* | |
| D3K 2 LGP | KLL00110 |
| D3K 2 XL | KFF00101-00102 |
| D4K 2 LGP | KRR00130 |
| D4K 2 XL | KMM00120-00121 |
| D5K 2 LGP | KYY00150-00151, 153 |
| D5K 2 XL | KWW00140-00143 |
| M316D | D6W00302-00303, 305, 314-315, 321-322, 325, 327, 330, 332-334, 336-337, 339, 346, 348-349, 352-353, 377, 382, 384, 388-389, 391, 393, 412, 416-418, 420-421, 426-427, 431-432, 438, 453, 458, 465, 469, 485-488, 491-492, 513 |
| M318D | D8W00169, 171-172, 174-175, 178, 190-191, 193-197, 207-208, 213, 216, 219, 222-223, 225-227, 230, 243, 246, 253, 256-257, 262, 270, 274-275, 278, 289-290, 292-295, 297-299, 301, 304, 306-307, 312-313, 316, 321, 325 |
| M318D MH | D9X00250-00253, 256-259, 261-263, 265-266, 272, 276-277, 279, 288, 292-294, 301-302, 304, 308, 313-314, 318-319 |
| M322D | D2W00240-00246, 249, 254, 259-264, 268, 275-276, 278, 282, 288-290, 301, 308, 319 |
| M322D MH | D3X00147-00150, 152, 158-161, 163, 165-167, 169-172, 175-176, 178, 180-183, 189, 193, 198, 200, 202-203, 206-210 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3469376 | ANTENNA AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 3469376 | ANTENNA AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Inspect all 346-9376 Antenna As. in dealer parts stock. |
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| If a device is reporting data (hours, fault codes, etc) but is not reporting a GPS location (as seen in VisionLink), the GPS center pin on the antenna likely has corrosion. Replace antenna with a new 346-9376-02 Antenna As.(346-9376 engineering change level 02 Antenna As.). Refer to Image1 for an example of the failure mode. This is only applicable to engineering change level 01 antennas. If an antenna is exhibiting the failure mode, check the bottom of the antenna to see the label matches Image2 which does not list the engineering change level after the part number. The engineering change level 02 is printed on the label as shown in Image3. An antenna with the label in Image3 are not applicable for replacement under this service letter. |
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 |
| Image1 |
 |
| Image2 |
 |
| Image3 |
SERVICE CLAIM ALLOWANCES
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|
Submit one claim for all parts removed from dealer parts stock. |
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| *******Group 1******* | ||||||
0-60 mo |
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| NOTE: This is a 1.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-60 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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