PRODUCT SUPPORT PROGRAM FOR DISPENSING FUEL SYSTEM CLEANER ON VARIOUS 311D, 312D, 314D, 315D, 319D, 320D, 321D, AND 323D HYDRAULIC EXCAVATORS
Usage:
REBE7567-00
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| 23Sep2011 |
U-400
A-332
O-351
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR DISPENSING FUEL SYSTEM CLEANER ON VARIOUS 311D, 312D, 314D, 315D, 319D, 320D, 321D, AND 323D HYDRAULIC EXCAVATORS |
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| 1250 1280 1273 | PS52098 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52098" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Sep2012 |
PROBLEM
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| Diesel fuel with higher distillation temperatures can lead to injector coking, leading to higher soot deposits in the combustion chamber. Biodiesel and certain other heavy distillate diesel fuel usage forms deposits in orifices. The injectors that have become restricted by deposits in certain small and medium size excavators have caused black smoke and loss of power. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320D | A6F00224, 227, 229, 362, 364, 558, 586, 714-715, 718-719, 721, 831, 836-837, 951, 955, 957, 959, 961, 1344 DHK00125-00134, 140-148, 157-158, 160, 162, 164-165, 167, 173, 175, 180, 183, 186, 188, 196, 198, 200-201, 203-204, 206-208, 210-211, 214, 217-218, 221, 223-228, 231-232, 234, 237-238, 240-241, 243, 247, 252, 257, 259, 261-262, 265-271, 275-277, 279-280, 282, 284-285, 287, 289-290, 292, 294-299, 301, 304, 307, 310, 313, 316, 320, 323-324, 326, 337-338, 340, 364, 367, 369, 376, 380-381, 384-386, 390, 393, 396, 399, 402, 405, 410-414, 416-419, 422, 424-426, 428-432, 434-437, 439-441, 443-448, 451, 454, 457, 459, 483-484, 487-488, 490, 496, 498, 501-502, 506-508, 513-514, 516, 519, 522, 524-531, 533, 536, 538-540, 542, 548, 559, 561-562, 566, 573-574, 581-582, 584-585, 587-591, 593-596, 598-599, 606, 608, 613-617, 619-621, 629, 632-634, 637, 639-640, 642, 644, 646, 648, 651-654, 661-662, 666, 669-671, 673-674, 676, 678, 680-684, 686-689, 691-698, 700-702, 709-712, 714, 716-717, 720-723, 726-729, 731-734, 736, 742, 749-751, 753-758, 760-766, 768, 771, 773-775, 777-782, 785-787, 797-804, 806, 810-811, 813-817, 819-822, 827, 829-832, 834, 839-840, 842, 844-846, 850, 852, 855-863, 865, 868, 872-873, 875-878 FAL00186, 189, 196, 231, 363-364, 366, 420, 429, 2626-2630, 2633, 2635, 2637-2638, 2645, 4733, 4735, 4740-4741, 5591, 5593, 5606, 5814-5815, 5820-5821, 5823, 5825-5827, 5834, 5837-5840, 6174-6175, 6631, 6633 KGF00115, 117-118, 121-128, 130-135, 137-142, 146-151, 153-154, 156-166, 168-177, 179-185, 187-198, 214-217, 219, 221, 223, 225, 227-228, 230-238, 246, 248, 254, 256-257, 275-276, 284-286, 290, 294, 301, 308, 317, 325, 328, 342, 348-350, 363-364, 368, 377, 386-387, 392, 397, 404, 433, 435, 452, 460, 472, 475, 481-482, 484-486, 492-493, 500, 511, 513-514, 516, 525, 527, 539, 545, 548, 576, 585-587, 593-594, 603, 606, 610, 613-614, 627, 633-634, 637, 652, 665, 670-671, 677-678, 682-687, 693-697, 699, 702-705, 708-710, 712, 714-716, 718, 721, 723-725, 731-736, 742-743, 745, 750-751, 753-759, 770, 781-782, 828, 883, 896-899, 901, 903-906, 914, 916-921, 923-924, 929-930, 932-933, 938-948, 953-956, 963, 1014-1015, 1055-1056, 1068, 1070, 1072, 1074, 1146, 1188-1189, 1198, 1200, 1205, 1207-1208, 1210, 1212, 1215-1217, 1220, 1230, 1236, 1238, 1240, 1243, 1245, 1248-1250, 1252, 1259-1260, 1263-1269, 1272, 1274, 1280, 1283, 1286, 1314, 1335-1337, 1342-1343, 1348, 1350, 1355, 1369-1370, 1374, 1385, 1387-1389, 1391-1392, 1409, 1412, 1419-1421, 1433, 1460, 1475, 1487, 1489, 1492, 1520, 1522-1523, 1525, 1528, 1530, 1535-1536, 1538-1541, 1544-1546, 1548-1550, 1553, 1555, 1560-1563, 1569, 1572, 1574, 1576-1579, 1581, 1583, 1585, 1588, 1594-1595, 1598, 1603-1604, 1607, 1616, 1638-1645, 1647-1648, 1653, 1655-1658, 1660, 1662-1664, 1678-1679, 1681-1683, 1692-1696, 1704-1705, 1709, 1738-1749, 1768-1769, 1775, 1795-1797, 1800-1801, 1822, 1825-1826, 1828-1829, 1832-1833, 1846-1847, 1850-1851, 1853, 1856, 1859-1860, 1863-1867, 1872-1877, 1896, 1913-1918, 1920-1921, 1923-1924, 1942, 1945-1950, 1952-1963, 1977, 1979-1980, 2057, 2060, 2063-2064, 2066, 2068-2074, 2076, 2088-2092, 2094-2095, 2097-2098, 2119, 2165, 2168, 2170, 2188, 2191, 2193-2194, 2198, 2201-2204, 2207-2208, 2215-2216, 2221-2222, 2227-2230, 2233-2235, 2238, 2241-2246, 2250-2251, 2271, 2275, 2293, 2300, 2333, 2335, 2340, 2342-2343, 2345-2346, 2356, 2358-2359, 2368-2370, 2373, 2376-2381, 2383-2386, 2388, 2390-2391, 2394-2422, 2427-2428, 2430-2431, 2447, 2471-2474, 2477, 2505, 2527-2530, 2537, 2545-2546, 2566-2569, 2571, 2581, 2583, 2585, 2588, 2618, 2637, 2640, 2650-2651, 2655, 2717, 2779, 2781, 2783-2786, 2791, 2798, 2804, 2809, 2811, 2821, 2825, 2833, 2839-2840, 2842-2843, 2881-2882, 2884, 2886-2888, 2892-2893, 2896-2897, 2899-2901, 2903-2904, 2906, 2923, 2941-2942, 2989-2997, 3000-3007, 3011-3024, 3026-3048, 3054, 3132, 3134-3135, 3137-3140, 3142, 3150, 3152-3153, 3155, 3165, 3167, 3172-3173, 3176-3179, 3181-3182, 3184-3185, 3191, 3193, 3199, 3202-3203, 3205, 3207, 3210-3211, 3213, 3218, 3220, 3222-3223, 3225-3227, 3232-3243, 3245-3248, 3250, 3252, 3254, 3256, 3258-3261, 3263-3264, 3267-3268, 3273, 3279, 3281-3282, 3284-3286, 3298-3302, 3304-3306, 3308-3310, 3314, 3324-3325, 3337, 3339, 3341, 3360, 3362, 3366, 3370-3371, 3373-3376, 3380-3381, 3383-3384, 3388, 3393-3394, 3398, 3406, 3408-3413, 3415-3417, 3421-3422, 3424, 3431-3442, 3444, 3446-3450, 3452, 3454-3455, 3457-3460, 3462-3463, 3465, 3467-3468, 3471-3472, 3476, 3478-3481, 3483-3484, 3488, 3495, 3529-3530, 3535, 3549, 3557, 3568, 3578, 3646, 3714, 3746-3747, 3778-3779, 3782-3783, 3786-3787, 3791, 3794-3795, 3798, 3800, 3804, 3808-3809, 3811-3812, 3815, 3817-3818, 3832, 3834, 3837, 3843-3846, 3849, 3851, 3855, 3857, 3859, 3863-3864, 3866, 3874, 3879-3880, 3886-3889, 3893, 3897, 3899, 3901-3905, 3907, 3965-3969, 3971-3979, 3981-3982, 3984, 3986-4001, 4003, 4005, 4010, 4012, 4062-4072, 4074, 4076-4079, 4084-4085, 4096-4097, 4099, 4103, 4107-4112, 4114, 4116-4120, 4123, 4129-4131, 4133-4139, 4141-4150, 4158-4174, 4176-4180, 4193, 4198-4208, 4210, 4212-4223, 4225-4226, 4269-4277, 4279, 4281-4288, 4290-4292, 4297-4298, 4300, 4302-4303, 4312-4314, 4316-4317, 4319-4328, 4330-4333, 4335-4343, 4345-4347, 4349-4354, 4356-4364, 4367-4375, 4386-4390, 4423-4428, 4431-4432, 4434, 4437-4447, 4454-4461, 4463-4464, 4467-4472, 4474-4475, 4477-4483, 4491, 4495, 4498-4503, 4505-4515, 4517-4522, 4534, 4545, 4547-4548, 4553, 4555, 4561, 4585-4587, 4593-4594, 4629, 4650, 4654, 4690-4691, 4693-4700, 4702-4703, 4706-4707, 4709-4747, 4749, 4752-4810, 4832, 4834, 4836-4852, 4854-4863, 4866, 4869-4874, 4877, 4905, 4914-4920, 4922-4934, 4937, 4943-4947, 4949-4954, 4956-4965, 4968-4969, 4973-4975, 4977, 4993, 5002, 5026-5038, 5040, 5138, 5141-5142, 5153-5159, 5162-5164, 5166, 5168, 5170-5173, 5175-5179, 5187, 5190, 5192-5193, 5321-5322, 5325-5326, 5351-5352, 5361-5362, 5374, 5380-5384, 5386-5388, 5390-5392, 5402, 5404-5412, 5437-5443, 5445, 5447-5450, 5471, 5482-5483, 5485-5491, 5506-5507, 5509, 5513-5515, 5520, 5526-5531, 5533, 5538, 5566-5567, 5577, 5579, 5583-5587, 5589-5591, 5594, 5596, 5621, 5679, 5688, 5712, 5717-5721, 5723-5728, 5730-5735, 5737-5739, 5741, 5799, 5801-5806, 5814, 5823-5839, 5841-5842, 5845-5846, 5848, 5850-5873, 5875-5884, 5886-5888, 5890-5910, 5915, 5918, 5941, 5944, 5946-5947, 5952-5953, 5964, 5991, 5997-6001, 6007, 6010, 6015, 6017-6020, 6024, 6041-6042, 6048-6051, 6053-6059, 6062-6063, 6086-6089, 6091-6092, 6096, 6098-6101, 6106, 6108-6111, 6113, 6116, 6118, 6125, 6150-6151, 6153, 6155, 6164, 6171-6173, 6182, 6185-6187, 6189, 6198-6199, 6202, 6206-6213, 6215-6216, 6224-6226, 6228, 6230-6231, 6233-6234, 6236-6237, 6239-6240, 6244, 6247, 6249, 6252, 6255, 6259, 6262-6264, 6269, 6300, 6315, 6321, 6325, 6327, 6332, 6336-6343, 6346-6347, 6349-6351, 6374, 6385 PHX02328, 2351, 2357-2359, 2389-2391, 2401, 2424, 2430-2435 |
| 320D L | A8F00311-00315, 320-321, 326, 328-329, 393, 395, 414-416, 419, 474, 479, 481-483, 507, 510-511, 517, 543, 546-549, 554-555, 596-606, 611, 617-618, 627-629, 634, 644, 654-659, 679-683, 713, 716, 719, 722, 725, 777, 780-781, 784, 787, 792, 843, 854-855, 857, 861, 866, 923, 934-935, 944-945, 956, 958, 962, 986, 990, 993-994, 997-998, 1001-1002, 1005, 1021, 1033, 1046, 1055, 1057-1062, 1074, 1077, 1131, 1133-1139, 1143-1145, 1147, 1150, 1159-1160, 1162, 1189, 1286, 1293, 1305, 1307-1308, 1313, 1315, 1470, 1478-1479, 1485, 1487-1488, 1495-1496, 1498, 1507, 1531, 1533, 1542-1543, 1551-1552, 1566, 1584, 1593-1595, 1597, 1599, 1601-1605, 1607-1608, 1618, 1639, 1673, 1675, 1678, 1691, 1697-1698, 1700-1702, 1755-1756, 1758-1759, 1762, 1978, 1982-1983, 1986, 1993, 2037, 2040, 2059, 2123-2124, 2126-2128, 2197-2202, 2204, 2242, 2260, 2262, 2275 GDP00129-00137, 140, 145-153, 165-166, 170, 174, 181, 187, 190-191, 196, 228, 230-231, 233-235, 237, 242, 261-266, 268-269, 277-279, 284-289, 297, 303, 306, 309, 313, 316-319, 323-326, 333, 335-337, 340-352, 354, 356-359, 373-374, 376-382, 387-388, 392, 395, 399, 401, 405-406, 408-411, 414, 417-421, 423-431, 433-442, 444-446, 448-476, 478-479, 486, 488-490, 492, 496-504, 511-512, 521-522, 533-534, 536-537, 543-544, 556-562, 564-568, 608, 611-612, 615, 628, 635, 664, 666 MDE00124-00145, 147, 149, 198, 202, 210, 212-215, 217, 219, 230, 232-233, 240-244, 250-254, 260-265, 271-275, 279-285, 310, 312, 318, 320, 330, 337-340, 379-394, 399-402, 408-412, 418-421, 427-432, 437-440, 446-450, 484-485, 487-502, 648-652, 669, 723, 727-728, 730-731, 734-736, 740, 742, 745-746, 749, 753-754, 764, 768, 773, 776, 781-785, 787-788, 794, 899-900, 902, 905-906, 908-910, 912, 915, 918, 989-991, 995-996, 1000-1002, 1007-1008, 1010-1011, 1017, 1094, 1097, 1100, 1103, 1107-1109, 1113-1115, 1118-1121, 1124-1125, 1127, 1160-1162, 1165-1167, 1171-1174, 1177-1180, 1182-1185, 1188-1191 MGG00114-00115, 118-120, 145-146, 148-157, 167-171, 209-211, 214-215, 255-258, 261, 264, 268-271, 274-277, 280-283, 287-290, 294-297, 300-303, 306-309, 313, 490-491, 498-499, 506-507, 514-515, 522-523, 530-531, 536-542, 546-549, 552-555, 562-565, 568-571, 748, 750-752, 759-763, 770-774, 781-785, 872-887, 890-892, 896-897, 902-919, 923-924, 981-1010, 1026-1065, 1210-1243, 1248-1249, 1252-1254, 1261-1263, 1266-1267, 1273-1274, 1277-1279, 1286, 1330-1333, 1335-1338, 1340-1359, 1416-1423, 1431-1447 |
| 320D LN | PCX00101-00102, 117-123, 130, 132, 143, 157-163, 168-169 WBN00202, 205, 212, 218, 220, 222, 232-234, 236-237, 247-248, 252-254, 258-259, 261-262, 267-270, 280-281 |
| 320D LRR | EJT00136, 138-147, 149-155, 157 FXK00190-00219, 221-224 ZGB00123, 129, 132-134, 136, 139-142, 144, 146-152, 156, 158, 161-163, 165-166 |
| 321D LCR | PBD00106-00132, 136, 138, 140-152, 155-156, 158, 160-178, 180-182, 184, 186-191, 196-200, 202, 204, 206-212, 214-224, 227-228, 231-232 TXA00169, 171-183, 185, 188-189, 191-197, 199-209, 212-215, 218-227, 230-236, 238-243, 245-254, 256-259, 264-266, 269-270, 272, 275, 277, 281-282, 287-291, 293-294, 299, 307 |
| 323D | WNE00122-00129 |
| 323D L | BYM00107, 109, 114-115, 117-121, 123-126, 128, 130-133, 135, 138, 140-141, 143-146, 149-158, 160-161, 165-166, 168, 170-172, 174-175, 178-181, 183-188, 190-191, 194, 196-199, 201-207, 210-212, 214-219, 221-225, 227-228, 231-236, 238-241, 244-248, 251, 253-254, 256-263, 265-275, 277, 279-282, 284-293, 295-296, 298-301, 304-307, 310-311, 313-317, 319-338, 340, 342-350, 352, 354, 356-359, 361, 363-365, 367-381, 384-389, 391-396, 398-404, 406, 409, 412, 418-420, 423-428, 430-435, 437-440, 442-448, 450-455, 458-462, 464-465, 467, 469-470, 472-474, 477-480, 482-484, 486, 490-492, 494-495, 497-500, 502-507, 511-515, 519, 522-531, 533-537, 540-545, 550, 552-556, 559-560, 562-567, 569, 571-573, 575-578, 580, 583-584, 586, 588-589, 591-605, 608-614, 616-619, 621, 623-624, 626, 628-629, 631, 633-635, 637-641, 643-645, 648, 650-656, 658, 662-671, 673-685, 687, 689-698, 700-701, 704, 706, 708, 710-719, 721, 723-725, 727, 730-733, 735-737, 739-741, 743-745, 747-749, 752, 754-758, 760-768, 770-772, 774-776, 779, 781-782, 787, 789-806, 808-810, 812, 814-832, 835-843, 845-846, 850, 853-856 JLG00278, 281-287, 289, 291-293, 295-296, 298-304, 307-309, 311, 314-320, 322-328, 330, 333-340, 342-355, 357-361, 363-374, 379, 382-386, 389-391, 393, 396-400, 402, 407-412, 415-416, 420, 422, 424-425, 430, 432-437, 439-440, 442, 444-445 LFL00216, 265-266 NDE00207, 225 PBM00226-00228, 230-243, 245-246, 248-251, 253-255, 257-258, 261, 265, 267-268, 270, 272, 274-279, 281-294, 296-301, 303-305, 308-314, 317, 320-321, 324-331, 335-337, 341, 343-344, 346-353, 363-367, 372-373, 375, 382-383, 394-395, 400-401, 403, 405-406, 408-409, 411-414, 416, 418-419, 422-423, 425, 427-435, 437-441, 443-444, 446, 450-461, 463-467, 469-470, 472-475, 477, 480-481, 483, 485-488, 490-491, 494, 496, 500, 502-504, 510, 513, 515, 517, 519-520, 522-526, 528, 531-532, 534-586 SDC00249-00252, 257-258, 260-266, 269-270, 272-273, 275-278, 281-282, 284-300, 302-311, 313-314, 316-324, 326-329, 331-341, 343-347, 349-354, 356-360, 362-369, 371-374, 376-378, 381-390, 393, 395-399, 401-443, 446-481, 483-493, 496-497, 499-502, 506-508, 510, 513-524, 526-533, 536, 538-539, 541, 543-545, 547-558, 560, 562-576, 579-595, 597-598, 600, 603-604, 606-620, 622, 624-631, 633-639, 641-645, 647-651, 653-704, 706-708, 710-714, 717-718, 721-744, 746-759, 761-770, 772-774, 776-785, 787-788, 790-792, 794-796, 799, 801-802, 804, 806-819, 822-824, 827-831, 833-836, 840-876, 878-896, 899-904, 906-933 WGC00152-00153, 156, 158, 160, 164, 168-169, 176, 178, 186-188 ZMF00151, 153-155, 157-158, 160-162, 165, 167-174, 177, 179, 181, 183, 185, 187-188, 190, 194-198, 201-204, 208, 210-212, 214-217, 219-221, 224-233, 235, 238-240, 242-250, 253, 257-259, 261, 263-321, 323-324, 326-327, 329-346, 350, 353-356, 358, 367, 370, 374-378, 380, 382-397, 399-417, 421, 423-437, 439-462, 464-477, 479-484, 486-491, 493-494, 496-501, 503-506, 508, 510, 512-517, 519-522, 528-529, 531, 533 |
| 323D LN | CWG00137-00138, 162, 164-165, 180, 191-192, 194, 197, 200, 208, 210, 240, 250-251, 255, 267, 276, 279, 283, 290-291 CYD00169-00174, 185, 191-192, 197, 201-205, 207-212, 214, 216, 219, 221-222, 224-227, 229-231, 233-239, 247-249, 251, 254, 256-257, 260-262, 266-268, 270, 272, 274-277, 279-280, 283, 285-297, 300-311, 313-316, 318-319, 322, 326-327, 329-331, 333, 336-337, 341, 343-348, 352, 359-360, 362-363, 365, 374-378, 380, 388, 390, 392-394, 397, 399, 401-402, 413, 415, 420-421, 423-425, 427-432, 434, 441-444, 451, 453, 457-458, 460-466, 468-469, 473-474, 476-479, 481-483, 485-486, 491, 493, 495, 498-499, 501, 503-504, 506-507, 509, 511-515, 517-519, 521-523, 525, 528-540, 543, 545, 548, 550, 552-553, 557, 559, 561, 564, 574-576, 580, 584, 586, 588, 592, 594-597, 599-605, 608, 611-614 RAC00259, 262, 266-270, 272-277, 279-281, 283, 288, 290, 292, 294, 296, 298-301, 310, 312, 316-317, 320, 323, 325-327, 330, 335, 342-343, 345, 348, 352-354, 356, 359, 365, 367, 369, 371-374, 382, 385, 387-388, 390-392, 394, 397, 402-403, 407-415, 417, 419-431, 433-435, 441, 445, 447-448, 454-458, 462, 464-470, 473-474, 476-477, 491, 498-499, 501, 503, 508, 510-511, 513-517, 519-520, 522, 527, 531, 534-535, 537-545, 547-548, 551-555, 557-559, 561, 563-570, 574, 576-581, 583, 585-587, 590, 592-594, 596, 599, 601-606, 610-612, 615-617, 621, 626-627, 630-633, 636-644, 650, 652, 655-660, 662-664, 668, 670-671, 673-675, 677, 679-680, 684-688, 690, 693-694, 696, 700, 702-704 |
| 323D S | DKW00171-00172, 184-185, 187, 194-195, 202-203, 206-207, 210-212, 214-227, 229-239, 241-259, 261-271, 273-275, 278-281, 285, 287-290, 293, 295, 299, 301, 304-306, 308-309, 311-315, 318-319, 321-323, 325, 328, 330, 332-333 |
| 323D SA | NES00179-00180, 182, 200-203, 205, 221-224, 228, 243, 245, 248, 264 SED00198, 206, 211, 216, 218, 221-225, 229, 232, 234, 238-239, 244, 249, 251, 254, 257, 260-261, 264, 266, 269, 292-294, 296-298, 308, 310, 320, 327, 334-335, 337, 344-352, 357, 360-361, 367, 370, 372, 375-376, 386, 391, 394, 437, 443 |
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| *******Group 2******* | |
| 311D LRR | DDW00130-00138, 140, 144-145, 147, 151, 153, 156-185 LKA00130-00137, 139-140, 142-148, 150-151, 156-161, 166-169, 171-174, 176-178, 182-188, 190-196, 198-199, 201-206, 212-216, 218-219, 223-229, 233-234, 237-242, 244, 250-264, 267-270, 274-275 |
| 312D LC | JBC00287, 299, 385, 388, 392, 397-398, 446-447, 535, 549, 551, 554-556, 605-606, 622-623, 646, 649-651, 677, 701, 704-705, 721, 723, 766, 893, 896, 925, 930, 932, 950, 987, 993-994, 1002, 1081-1082, 1089-1091, 1112, 1114, 1117 KCD00256-00260, 262-264, 266, 269-296, 298, 300, 305-307, 309-310, 314-316, 318-322, 326, 329-330, 332, 334-356, 358-363, 367, 369, 372-373 RKF00181-00182, 184, 186-188, 191, 197, 199-200, 202-203, 208, 212, 214-218, 221, 223, 225-226, 233-234, 238, 241, 244, 246, 254, 259-260, 262, 264-265, 267-268, 270, 273, 278, 281-289, 291-294, 296-300, 303-307, 309-310, 314, 317, 322, 324, 328, 330-331, 333, 336, 342, 345-349, 352-354, 356-360, 362-367, 369-373, 375-378, 380, 384-385, 389, 391-393, 395, 398-401, 404, 407, 409, 412, 417-418, 420-422, 425, 427-428, 430, 432-437, 439-445, 447, 449-450, 452-454, 461, 464, 467-468 TGY00146 |
| 314D LCR | SBP00139-00148, 150-152, 154, 156, 158, 160, 163, 165-178 TXN00178-00182, 184-185, 187-191, 193-197, 200-204, 206-212, 219, 221-222, 225, 227-233, 238-239, 246-251, 253-259, 261-264, 266, 269-271, 273-281, 283-285, 287-295, 302-308, 313-318, 320, 323-324, 327-328, 330-335, 337-340, 342-351, 353, 356-361, 364, 366-367, 370, 372-375, 379-381, 383-384, 388, 390-393, 395, 398, 402-407, 419, 422-423, 425, 429, 431, 434 |
| 315D | KBD00165-00171, 173-176, 178-181, 183-184, 187, 190-192, 195-196, 198-202, 205-208, 211-214, 223-224, 226, 229, 231-239, 241-243, 245-252 |
| 315D LC | CJN02199, 2204 NCM00187-00191, 193, 196, 198-210, 212-215, 218 TLE00224-00241, 246-254, 256-269, 271, 273, 275-276, 278, 280, 283, 285-288, 291, 293-299, 304, 310, 312-313, 317, 324, 334-335, 337 |
| 319D LC | BZH00154-00158, 160-169, 171-182, 184-191, 193, 195-204, 206-214, 216-225, 228-231, 234, 236, 238, 240-246, 248-250, 253-254, 256-268, 271-274, 276, 279-280, 284-292, 294-303, 309-318, 322-324, 327-330, 335, 337-345, 347-365, 368, 372-373, 376-379, 384-386, 388-392, 394, 409-419, 421, 423-424, 427-453 ZGZ00185-00202, 204-265, 267-275, 277-319, 321-333, 335-352, 354-357, 359, 361-369, 371-383, 385-394, 396-400, 402, 405-406, 408-415, 417, 420-422, 424-436, 438-439, 441-448, 450-452, 454, 456, 458-463, 465-467, 469, 472, 474-478, 480, 484, 487-492, 497, 499, 505 |
| 319D LN | DAY00169, 172-173, 176, 182-185, 188, 199-200, 202, 204-205, 207, 213, 216, 218-220, 223-226, 232, 238-241, 246, 248, 251-253, 256 WBJ00244-00245, 248, 250-252, 255-256, 258, 261, 264, 274-275, 278-280, 282, 284, 286-289, 291-298, 302 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 3436210 | CLEANER-FUEL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 2 | 3436210 | CLEANER-FUEL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| When the customer complains of black smoke and loss of power. 1. Give the customer 2 bottles of 343-6210 Caterpillar Fuel System Cleaner to be added to a tank of fuel. Adding the additive prior to fuel allows for better mixing of the fuel and additive. 2. Instruct the customer to continue to operate the machine as normal. Power will return after consumption of the treated fuel. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-60 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 1 | ||||||
| At a customer complaint of black smoke and loss of power, no other troubleshooting is required. Give the customer 2 bottles of fuel system cleaner to remove the deposits from the injectors. This letter only pays for 2 bottles of cleaner and 1 hour labor. No other charges will be paid under this letter. NOTE: This letter can only be applied once per serial number. |
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| *******Group 2******* | ||||||
0-60 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 2 | ||||||
| At a customer complaint of black smoke and loss of power, no other troubleshooting is required. Give the customer 2 bottles of fuel system cleaner to remove the deposits from the injectors. This letter only pays for 2 bottles of cleaner and 1 hour labor. No other charges will be paid under this letter. NOTE: This letter can only be applied once per serial number. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER ON CERTAIN 349E EXCAVATORS, D8T TRACK-TYPE TRACTORS, 735B, 740B ARTICULATED TRUCKS, 980K WHEEL LOADERS, C15, AND C18 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE NRS COOLER ON CERTAIN 349E EXCAVATORS, D8T TRACK-TYPE TRACTORS, 735B, 740B ARTICULATED TRUCKS, 980K WHEEL LOADERS, C15, AND C18 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR CHECKING THE INTERFERENCE BETWEEN THE 306-8777 HARNESS AND THE 310-9498/310-9500 ENGINE OIL HOSE GROUP ON CERTAIN 320D AND 323D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR CHECKING THE INTERFERENCE BETWEEN THE 306-8777 HARNESS AND THE 310-9498/310-9500 ENGINE OIL HOSE GROUP ON CERTAIN 320D AND 323D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUSE BASE ASSEMBLY ON CERTAIN 336E AND 349E EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUSE BASE ASSEMBLY ON CERTAIN 336E AND 349E EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR CORE (360-9273) ON CERTAIN 320D AND 323D HEX PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR CORE (360-9273) ON CERTAIN 320D AND 323D HEX
PRODUCT SUPPORT PROGRAM FOR COOLANT RETURN ISSUE ON CERTAIN 312DL, 320D, AND 323D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR COOLANT RETURN ISSUE ON CERTAIN 312DL, 320D, AND 323D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR FLASHING SOFTWARE ON THE PRODUCT LINK PL300 MODULE FOR CERTAIN CATERPILLAR PRODUCTS PRODUCT IMPROVEMENT PROGRAM FOR FLASHING SOFTWARE ON THE PRODUCT LINK PL300 MODULE FOR CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM TO AVOID THE ROTATION OF THE ADJUSTER GP ON CERTAIN 345C AND 345D EXCAVATORS PRODUCT SUPPORT PROGRAM TO AVOID THE ROTATION OF THE ADJUSTER GP ON CERTAIN 345C AND 345D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FUEL TANK ON CERTAIN 336D/DL EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FUEL TANK ON CERTAIN 336D/DL EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1764870 TRACK LINK AS ON CERTAIN 312D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1764870 TRACK LINK AS ON CERTAIN 312D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACEMENT OF THE FAN PULLEY BOLTS ON CERTAIN 336E HYDRAULIC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACEMENT OF THE FAN PULLEY BOLTS ON CERTAIN 336E HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN CONTROL VALVE GROUP AND MOUNTING BRACKET ON CERTAIN 307D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN CONTROL VALVE GROUP AND MOUNTING BRACKET ON CERTAIN 307D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RECOIL ROD AND SPRING ON CERTAIN 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE RECOIL ROD AND SPRING ON CERTAIN 324D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MOUNTING GROUP ON CERTAIN H25D HYDRAULIC HAMMERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE MOUNTING GROUP ON CERTAIN H25D HYDRAULIC HAMMERS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN 966K, 972K, AND 980K WHEEL LOADERS AND 336E AND 349E HYDRAULIC EXCAVATORS, AND 568 FOREST PRODUCTS PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN 966K, 972K, AND 980K WHEEL LOADERS AND 336E AND 349E HYDRAULIC EXCAVATORS, AND 568 FOREST PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING, AND IF NEEDED, REWORKING THE DIFFERENTIAL RELIEF VALVE ON CERTAIN 385C FS, 374D, AND 390D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSPECTING, AND IF NEEDED, REWORKING THE DIFFERENTIAL RELIEF VALVE ON CERTAIN 385C FS, 374D, AND 390D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 352-6061 LINER SEALS FOR 3500 ENGINES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 352-6061 LINER SEALS FOR 3500 ENGINES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE CAB HARNESS ON CERTAIN 336E AND 349E EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE CAB HARNESS ON CERTAIN 336E AND 349E EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BOOM LOWERING CHECK VALVES ON CERTAIN 374D AND 390D EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BOOM LOWERING CHECK VALVES ON CERTAIN 374D AND 390D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TRACK ADJUSTMENT GROUP ON CERTAIN 336D, 345D, 365C, 374D, 385C, AND 390D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TRACK ADJUSTMENT GROUP ON CERTAIN 336D, 345D, 365C, 374D, 385C, AND 390D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE 8T-4223 WASHER TO THE 354-3506 GEAR PUMP AND MOUNTING GROUP (GRAPPLE ROTATE) ON CERTAIN 568LL EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE 8T-4223 WASHER TO THE 354-3506 GEAR PUMP AND MOUNTING GROUP (GRAPPLE ROTATE) ON CERTAIN 568LL EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK CELLULAR ANTENNA ON CERTAIN MACHINES PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK CELLULAR ANTENNA ON CERTAIN MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR CHECKING THE TORQUE VALUE OF THE COUNTERWEIGHT MOUNTING BOLTS ON CERTAIN 320D EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR CHECKING THE TORQUE VALUE OF THE COUNTERWEIGHT MOUNTING BOLTS ON CERTAIN 320D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVE ON CERTAIN 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVE ON CERTAIN 324D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC CONTROL LINES AND EXTERNAL METAL PLATES ON CERTAIN 320D FM EXCAVATORS EQUIPPED WITH A HARVESTER CONTROLLER ARRANGEMENT PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC CONTROL LINES AND EXTERNAL METAL PLATES ON CERTAIN 320D FM EXCAVATORS EQUIPPED WITH A HARVESTER CONTROLLER ARRANGEMENT