PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TRACK ADJUSTMENT GROUP ON CERTAIN 336D, 345D, 365C, 374D, 385C, AND 390D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TRACK ADJUSTMENT GROUP ON CERTAIN 336D, 345D, 365C, 374D, 385C, AND 390D EXCAVATORS

Usage:

REBE7662-00

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23Dec2011

U-587

A-474

D-503

O-513

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TRACK ADJUSTMENT GROUP ON CERTAIN 336D, 345D, 365C, 374D, 385C, AND 390D EXCAVATORS
4157		PS52154

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52154" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2013

PROBLEM

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The existing hydraulic track adjustment group can have a leak by the piston. This leak can cause the track to lose tension on certain 336D, 345D, 365C, 374D, 385C, and 390D Excavators.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
365C L	ELC00156-00602 FEN00117-00155 MCS00178-00191, 193-542 MCY00185-00549 MEM00171-00274
365C L FS	PAR00250-00272
365C L MH	GWC00226-00228
365C L OEM	GSZ00101-00103, 116-150, 316
374D L	PAP00121-00195 PAS00131-00204, 400-509 PAX00111-00164, 300-337 PJA00141-00143
374D OEM	JNZ00100-00115

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*****Group 2*****
385C	JCM00175-00185 KBC00201-00240 KKK00123-00226 MNZ00124-00172
385C FS	EAM00264-00293, 295-303, 305-321 MMA00245-00285 T2F00181-00188
385C L	EDA00189-00557 KGB00275-00498 SBE00168-00529 T2E00291-00341
385C L MH	WAW00211-00233
385C L MH OEM	M3P00100-00101
385C LVG OEM	M3W00100-00101
385C MH OEM	M4E00100
385C OEM	MSF00101-00102, 104, 106-119
390D	BYP00121-00125 KCZ00151-00157
390D L	WAG00131-00170 WAP00171-00281 WBT00141-00194
390D L OEM	M1M00100-00104, 10010

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*****Group 3*****
345D L	KFH00211-00299 RGD00141-00149 RGG00101-00269
345D LC-VG	LKY00251-00510, 512 NLM00231-00250

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*****Group 4*****
336D HVG UHD OEM	M3N00100-00120
336D L	DTS00186-00213 JBF00158-00177 JWR00121-00187 KDJ00265-00393 LMG00161-00175 PPN00271-00639 PTB00241-00374 WET00235-00350
336D L OEM	M2P00100-00108
336D L UHD OEM	M3M00100-00102
336D LN	MYG00101-00341, 343-409 MYP00114-00191
336D LN OEM	M3S00100-00102

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2979153	ADJUSTMENT GP -A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2979154	ADJUSTMENT GP -A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	2979152	ADJUSTMENT GP -A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	2979151	ADJUSTMENT GP -A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If track tension is lost, inspect the hydraulic track adjustment group for grease leakage by the piston. If there is grease leakage by the piston, replace the failed adjustment group with a new adjustment group following the disassembly and assembly procedure for your machine.

Via SIMS, please provide pictures that clearly show the grease leakage by the piston. Refer to Image1. Please provide the serial number on the cylinder for each failure. Refer to Image2.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 7.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 13-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 3 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.5-hour job for Group 4 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.