PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LO Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LO

Usage:

REBE7787-02

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05Dec2011

(Revised 28Mar2012)

U-540

A-443

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LOADERS, AND VIBRATORY SOIL COMPACTORS
7606		PI31959

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31959" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31959" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 05Dec2011 (Revised 09Dec2011) Service Letter. A change has been made to the Action Required.

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COMPLETION DATE	TERMINATION DATE
30Jun2012	31Dec2012

PROBLEM

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Certain machines need to have the Product Link re-registered.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
420E ST	DJL01518, 2028
930G	TWR01639
938H	JKM00469 MJC00416, 528, 647
D5G LGP	FDW00729
IT38H	JNJ00254

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*****Group 2*****
12H	AMZ00826
12M	B9F00401 B9R00165
140M	B9D02412, 2463, 2723, 3575 B9M00417
14M	B9J01326
320D	A6F00787 FAL05550 KGF03149, 3623, 6157 PHX01736, 2575, 2584, 2707
320D L	A8F00968, 1269, 1562, 1722-1723, 1737, 1805, 1929, 1970, 1992, 2290 SPN01054
324D L	DFP00901 JJG01210
325D L	A3R01432
330C L	DKY03159
330D L	R2D00235
336D L	M4T00245, 273, 1104, 1230 W3K00406, 569, 1355, 1380
336E L	YEP00144
345C	PJW02300
345D L	EEH00958 YEE00503, 671, 720
349E L	TFG00393
385C L	EDA00459
725	B1L01177, 2221, 2251
730	B1M02363, 2428, 2910
735	B1N01146
740	B1P05229, 5377, 5392, 5684, 6230
773F	EED00690
777F	JRP02150-02152, 2195, 2213
826H	AWF00555, 625
950H	K5K02124, 2402, 2647, 2836 M1G01749, 1981
966H	A6D01844, 1959
972G II	AXN00600
980H	JMS03238, 3254, 5830
988H	BXY00336, 668
990 II	BCR00309
CS56	C5S00322
D10T	RJG01639
D5N LGP	AKD01230
D6K LGP	DHA01332
D6N LGP	DJY01478 GHS00470, 508
D6N XL	JAH00333 LJR00484
D6R II LGP	ADE00813
D6T	SMC00371
D6T LGP	KJL00985 KSB00324
D6T P XW	DJG00496
D6T XL	GCT00466, 632, 634 LAY01251
D7R II	AEC02225
D8T	J8B02424, 2655 KPZ02904, 2968, 3066, 4106
D9T	RJS01362

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

A visit to the machine is required to register these machines.

1. While on the machine, connect to Product Link using Caterpillar Electronic Technician.

2. Select the "Service" menu, then select "Synchronize Service Hour Meters".

3. Set the hours (if PL is the master) or Synchronize the hours (if PL is not the master).

4. Select "Service" on the toolbar, then select "Product Link Registration".

5. Enter the "Machine Make Code", "Machine Serial Number", "Dealer
Code", "Confirmation Email Address", and "Service Meter Hours".

6. Click "Register".

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LOADERS, AND VIBRATORY SOIL COMPACTORS

MODELS INVOLVED - 420E ST, 930G, 938H, D5G LGP, IT38H, 12M, 140M, 14M, 320D, 320D L, 324D L, 325D L, 330C L, 330D L, 336D L, 336E L, 345C, 345D L, 349E L, 385C L, 725, 730, 735, 740, 773F, 777F, 826H, 950H, 966H, 972G II, 980H, 988H, 990 II, CS56, D10T, D5N LGP, D6K LGP, D6N LGP, D6N XL, D6R II LGP, D6T, D6T LGP, D6T P XW, D6T XL, D7R II, D8T, D9T

Dear Caterpillar Product Owner:

The Product Link systems needs to be registered on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 05Dec2011 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 05Dec2011 Service Letter