PRODUCT SUPPORT PROGRAM FOR REPLACING THE CW-55 QUICK COUPLER
Usage:
REBE7962-00
Show/hide table
| 12Mar2012 |
A-100
D-108
O-117
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE CW-55 QUICK COUPLER |
|
| 6129 | PS52185 |
|
Show/hide table
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52185" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
TERMINATION DATE |
| 31Mar2016 |
PROBLEM
Show/hide table
| The existing frame of the coupler can have cracks in the area around the front pin and/or at the end of the reinforcement plate between the hinge plates of the coupler. Refer to Image1. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| CW-55 | AEW00300-00306, 308-316, 344-367, 369-378, 380-381, 383, 385-403, 405-413, 416-417, 419-433, 436-443, 445-482, 485, 488-494 DEG00209, 221, 237, 241-243, 246, 250, 252, 258-259, 261, 263, 265, 267, 271-273, 276-283, 287, 293, 295, 297-298, 300-301, 303, 306 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 1742510 | COUPLER AR-QUICK (if equipped) |
| 1 | 1742512 | COUPLER AR-QUICK (if equipped) |
| 1 | 1746800 | COUPLER AR-QUICK (if equipped) |
| 1 | 1746801 | COUPLER AR-QUICK (if equipped) |
| 1 | 2693065 | COUPLER AR-QUICK (if equipped) |
| 1 | 2719972 | COUPLER AR-QUICK (if equipped) |
| 1 | 2719974 | COUPLER AR-QUICK (if equipped) |
| 1 | 2774427 | COUPLER AR-QUICK (if equipped) |
| 1 | 3025148 | COUPLER AR-QUICK (if equipped) |
| 1 | COUPLER | COUPLER AR-QUICK (if equipped) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
Show/hide table
| Inspect the coupler for cracks in the areas around the front pin and at the end of the reinforcement plate between the hinge plates. If case cracks are visible, take the following action: Take pictures of the coupler and the areas where the cracks are shown. Include the pictures in the SIMS ticket for reference. Due to changes in the offering of the CW-55 Quick Coupler, the failed quick coupler part number might not be available. Refer to the table (Image2) to identify which part number replaces your current coupler. Contact Caterpillar Work Tools for new part numbers of couplers for Non-Cat linkages. Replace the complete quick coupler. Contact Caterpillar Work Tools for availability of a new coupler. The contact at Caterpillar Work Tools for this Service Letter is John van Loon at telephone +31 73 6399 676 or e-mail Van_Loon_John@cat.com. The replacement Quick Coupler must be ordered through the Corporate Machine Order Processing System (CMOPS). The coupler is not a serviceable part in the ANTARES parts ordering system. After receiving the new coupler, remove the old quick coupler and install the new quick coupler. Refer to the Parts Disposition for the old quick coupler. |
Show/hide table
 |
| Image1 |
 |
| Image2 |
SERVICE CLAIM ALLOWANCES
Show/hide table
0-24 mo |
||||||
25-30 mo |
||||||
31-36 mo |
||||||
37-42 mo |
||||||
43-48 mo |
||||||
Show/hide table
| NOTE: This is a 2.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY INSTALLING A PISTON PIN RETAINER ON 0R1570, 0R1571, 0R1572, 0R2861, 0R8915, 0R9393, 10R4401, 10R8409, AND 10R8616 CYLINDER KITS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY INSTALLING A PISTON PIN RETAINER ON 0R1570, 0R1571, 0R1572, 0R2861, 0R8915, 0R9393, 10R4401, 10R8409, AND 10R8616 CYLINDER KITS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING DRIVE GROUP ON CERTAIN M322C MH AND M322D MH WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING DRIVE GROUP ON CERTAIN M322C MH AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR CORE ON CERTAIN 345C, 345D, AND 349D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR CORE ON CERTAIN 345C, 345D, AND 349D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM ASSEMBLY ON CERTAIN 320D, 320D L, 320D LRR, 320D LN, 321D LCR, 323D L, 323D LN, 323D SA, 324D, 324D L, 324E LN, 328D, 328D LCR, AND 329D L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM ASSEMBLY ON CERTAIN 320D, 320D L, 320D LRR, 320D LN, 321D LCR, 323D L, 323D LN, 323D SA, 324D, 324D L, 324E LN, 328D, 328D LCR, AND 329D L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM INSPECT AND POSSIBLY REPLACE THE NRS COOLER ON CERTAIN 336E EXCAVATORS, D6T, D7E TRACK-TYPE TRACTORS, 140M SERIES 2, 160M SERIES 2 MOTOR GRADERS, 966K, 972K WHEEL LOADERS, AND 568 FOREST PRODUCTS PRODUCT IMPROVEMENT PROGRAM INSPECT AND POSSIBLY REPLACE THE NRS COOLER ON CERTAIN 336E EXCAVATORS, D6T, D7E TRACK-TYPE TRACTORS, 140M SERIES 2, 160M SERIES 2 MOTOR GRADERS, 966K, 972K WHEEL LOADERS, AND 568 FOREST PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE PIN BOSS FOR BUCKETS ON CERTAIN 390D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE PIN BOSS FOR BUCKETS ON CERTAIN 390D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LO PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN ARTICULATED TRUCKS, BACKHOE LOADERS, EXCAVATORS, INTEGRATED TOOLCARRIERS, LANDFILL COMPACTORS, MOTOR GRADERS, OFF-HIGHWAY TRUCKS, TRACK-TYPE TRACTORS, WHEEL LO
PRODUCT SUPPORT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON VARIOUS PRODUCTS PRODUCT SUPPORT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON VARIOUS PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 341-7668 FINAL DRIVE GROUP ON CERTAIN 306 EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 341-7668 FINAL DRIVE GROUP ON CERTAIN 306 EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL FILTER ON CERTAIN 307D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL FILTER ON CERTAIN 307D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC CONTROL LINES AND EXTERNAL METAL PLATES ON CERTAIN 320D FM EXCAVATORS EQUIPPED WITH A HARVESTER CONTROLLER ARRANGEMENT PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC CONTROL LINES AND EXTERNAL METAL PLATES ON CERTAIN 320D FM EXCAVATORS EQUIPPED WITH A HARVESTER CONTROLLER ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVE ON CERTAIN 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE FINAL DRIVE ON CERTAIN 324D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK SPOOL ON CERTAIN 305.5D MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK SPOOL ON CERTAIN 305.5D MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM TO STICK FLAG PIN RETENTION BLOCKS ON CERTAIN 349E L AND 349E LC-VG EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM TO STICK FLAG PIN RETENTION BLOCKS ON CERTAIN 349E L AND 349E LC-VG EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK MASTER PINS ON CERTAIN 324EL AND 324ELN EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK MASTER PINS ON CERTAIN 324EL AND 324ELN EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE BATTERY CABLE ROUTING ON CERTAIN 345D AND 349D HYDRAULIC EXCAVATORS EQUIPPED WITH THE ROPS CAB PRODUCT SUPPORT PROGRAM FOR UPDATING THE BATTERY CABLE ROUTING ON CERTAIN 345D AND 349D HYDRAULIC EXCAVATORS EQUIPPED WITH THE ROPS CAB
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM NOSE BRACKET ON CERTAIN 321DLCR EXCAVATORS WITH MM FRONT FOR TUNNEL APPLICATION PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM NOSE BRACKET ON CERTAIN 321DLCR EXCAVATORS WITH MM FRONT FOR TUNNEL APPLICATION
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE FLASH FILE AND ENGINE FLASH FILE ON CERTAIN 324E EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE MACHINE FLASH FILE AND ENGINE FLASH FILE ON CERTAIN 324E EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING CERTAIN VANE PUMP REMAN CARTRIDGE KITS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING CERTAIN VANE PUMP REMAN CARTRIDGE KITS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 8E-9805 CASTING SPROCKET ON CERTAIN 323D AND 324D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 8E-9805 CASTING SPROCKET ON CERTAIN 323D AND 324D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REMOVING CERTAIN 312-4545 OIL PUMPS FROM DEALER PART STOCK PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REMOVING CERTAIN 312-4545 OIL PUMPS FROM DEALER PART STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SECONDARY EXIT CAB HATCH HINGE ON CERTAIN 324E, 329E, 336E AND 349E EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SECONDARY EXIT CAB HATCH HINGE ON CERTAIN 324E, 329E, 336E AND 349E EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN CATERPILLAR PRODUCTS PRODUCT IMPROVEMENT PROGRAM FOR REGISTERING PRODUCT LINK THAT WERE DEREGISTERED ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TIMING CHAIN AND FUEL FILTER ON CERTAIN 307D EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TIMING CHAIN AND FUEL FILTER ON CERTAIN 307D EXCAVATORS