PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING DRIVE GROUP ON CERTAIN M322C MH AND M322D MH WHEELED EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING DRIVE GROUP ON CERTAIN M322C MH AND M322D MH WHEELED EXCAVATORS

Usage:

REBE7932-00

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02May2012

U-240

A-191

D-202

O-218

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING DRIVE GROUP ON CERTAIN M322C MH AND M322D MH WHEELED EXCAVATORS
5459		PS52220

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52220" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31May2014

PROBLEM

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The existing swing drive group can fail prematurely on certain M322C MH and M322D MH Wheeled Excavators in severe duty cycle applications. Failures of this type normally result in additional mechanical damage.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
M322D MH	D3X00147-00204, 206-217 W2T00201-00446, 5000-5083

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*****Group 2*****
M322C MH	BDY00234-00404, 2001-2082 H2G00247-00423

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3721470	DRIVE GP-SWING-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3721470	DRIVE GP-SWING-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the existing swing drive group has failed, replace it with the improved 372-1470 Swing Drive Group.

Refer to the machine Disassembly and Assembly manual for "Swing Drive - Remove", and "Swing Drive - Install" instructions for your machine.

For the M322C MH (BDY & H2G prefixes), refer to RENR9213, Disassembly and Assembly.

For the M322D MH (W2T prefix), refer to KENR6041, Disassembly and Assembly.

For the M322D MH (D3X prefix), refer to UENR0123, Disassembly and Assembly.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
6001-8000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%
6001-8000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.