Usage:
11Oct2011 |
(Revised 15Mar2012) |
Priority | PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN 966K, 972K, AND 980K WHEEL LOADERS AND 336E AND 349E HYDRAULIC EXCAVATORS, AND 568 FOREST PRODUCTS |
|
7610 7620 1901 1900 1050 4800 1808 7490 | PI31931 |
NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31931" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31931" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 11Oct2011 (Revised 01Dec2011) Service Letter. Changes have been made to the Affected Product. |
COMPLETION DATE |
TERMINATION DATE |
30Apr2012 | 31Oct2012 |
PROBLEM
The current version of engine software is being updated to provide improved engine and DPF regeneration performance in cold weather as well as resolve a number of diagnostic code related issues and other general issues with the software. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
966K | PBG00284-00297, 299-312, 314-315, 317, 319, 323, 329 TFS00110-00120, 122-129, 132-165, 167-183, 185-186, 188-192, 194-195, 197-199, 201, 203-204, 206-207, 210, 212-219, 222-223, 226-228, 230-235, 237-241, 243-251, 253-257, 259-265, 268-271, 273-282, 284-286, 289-296, 298-303, 305-318, 321-326, 328-330, 332-337, 340, 344-345, 376, 378, 381-400, 402-406, 409, 412, 414-417, 421-423, 425-426, 430-431, 437-438, 440, 446, 455, 457, 461-462, 470, 472, 487-492 |
*******Group 2******* | |
972K | PEM00267-00282, 284-286, 288-289, 298 Z4W00114-00150, 152-160, 162-164, 166, 168-169, 171, 173-175, 177-179, 182, 184-186, 188-191, 193-202, 204-206, 210-211, 214, 227-255, 258-261, 265-269, 271-272, 279-280, 282-283, 285, 306, 309-313, 317, 333 |
*******Group 3******* | |
980K | W7K00299-00301, 309-310, 312-314, 318-327, 329-333, 335, 347-348, 350-351, 357-358, 361-363, 367, 370-371, 375-376, 380-381, 385, 387-389, 391-393, 396, 398, 400-402, 405, 409-417, 419, 422-424, 426-429, 431-433, 438-442, 445-449, 453-467, 469, 485, 499-502, 504-512, 516, 559-571, 573, 577-584, 586-615, 617-618, 620-623, 626-630, 632-635, 637, 642-644, 646, 654-655, 658, 665, 669, 678, 701, 703, 710, 718, 720-721, 730, 736, 757, 760-763, 852, 854-855, 857 |
*******Group 4******* | |
336E | CMR00161-00163 |
336E L | BZY00139-00444, 446-448, 450-453, 455-484, 486-529, 531-548, 550-582, 584-586, 588, 590-595, 597, 599, 601, 611, 620, 622-626, 628, 630, 633, 635, 637-638, 640, 642, 644-646, 648-649, 651, 653, 659, 662, 666, 673, 806, 809 GTJ00123 YEP00126-00127, 129-157, 159, 164, 166-179, 181-210, 213-221, 224-225, 231 |
568 | YJX00101-00105 |
568 LL | BRB00202-00218 |
*******Group 5******* | |
349E L | MPZ00207-00252, 255-257, 262-263, 268, 270-288, 324, 326-332, 334-339, 347-348 TFG00213-00217, 219-238, 240-246, 248, 251, 253-293, 309, 320, 329, 339, 343, 345, 348, 351-361, 366-367, 373-374, 378-379, 383-384, 391-398, 401-409 |
349E LC-VG | DGE00231-00247, 249-251, 253, 255-261 KCN00192-00196, 201-206, 208-217, 219, 222 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3903132 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 42% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 2******* | ||
1 | 3861739 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 42% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 3******* | ||
1 | 3861740 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 42% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 4******* | ||
1 | 3886399 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 37% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
*******Group 5******* | ||
1 | 3844445 | SOFTWARE GP-ELEK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. An owner notification letter will not be sent out with this program. |