PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C(L) AND 320D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C(L) AND 320D EXCAVATORS

Usage:

REBE5251-00

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09Dec2009

A-345

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Before/After Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C(L) AND 320D EXCAVATORS
7750 1359		PS43000

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43000" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2011

PROBLEM

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The bearing in the fan pulley assembly can seize or stick on certain 320C(L) and 320D Excavators. If the bearing fails, it may cause the machine to overheat.

AFFECTED PRODUCT

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Model	Identification Number
320C	GNG00325-00374, 572-589, 732-739, 772, 806-812, 2244, 2348, 2465, 2953, 3736, 3738, 4334, 4355 MAB00388-00401, 406, 410-411, 463-464, 553, 608 NAE00191-00196, 290-300, 335-340, 354-367 PAB00133-00137, 151-163, 165-166, 178, 265, 391-392, 417, 432, 434-435, 535-537, 540-541, 556-557, 560, 715, 717-718, 736, 755, 761, 763, 780, 814-815, 859, 874, 881, 990, 1859, 2539-2541, 2948, 3585, 4094, 4308, 5186, 5188, 7632, 7640, 7643, 7646-7647, 7649-7651, 7655-7657, 7660-7661, 7664, 7668-7670, 7672-7674, 7678, 7681, 7685, 7692-7693, 7695, 7701, 7703, 7705, 7707, 7714-7715, 7718, 7722, 7726, 7730, 7737, 7739, 7742, 7745, 7749, 7752-7753, 7755, 7757-7758, 7760, 7763, 7767, 7770-7771, 7774, 7777, 7781-7784, 7790, 7792-7802, 7804-7806, 7809-7811, 7813-7818, 7820-7828, 7830-7831 RAW00435-01417
320C FM LRR	GAD00188-00199, 201-203, 205-218, 220-235, 237-253
320C L	EAG00361, 491, 841-873 HKT00305-00343, 360-366, 1121-1137 SBN00448-00585, 587-590, 592-620, 622-781, 783-1225, 1227-1259, 1261-1296, 1298-1333, 1335-1483, 1485-1633, 1635-1636, 1640-1654, 1656, 1658-1666, 1668-1671, 1673-1880, 1882-2261, 2263-2531, 2533-2571, 2573-2591
320D	DHK00532 JGZ00479-00480, 483, 1198
321C LCR	MCF01081

PARTS NEEDED

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Qty	Part Number	Description
1	1012844	COOLANT
1	3244104	PULLEY AS (As Needed - See Action Required)
1	3244105	PULLEY AS (As Needed - See Action Required)
1	3244112	PULLEY AS (As Needed - See Action Required)
Refer to the note within the Action Required in order to determine which Pulley Assembly is needed for your machine.

ACTION REQUIRED

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****Parts Stock ****

Remove all 279-7752, 266-6225, 255-2878, 279-7753, 266-6226, 255-2879 Pulley Assemblies and 255-2926, 212-8595 Bearings from dealer parts stock.

****Affected Product****

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NOTE: The correct pulley assembly needed for repair depends on the engine arrangement for the machine. In order to determine the engine arrangement, refer to the label that is located on the top of the engine. Refer to Image 2 for the location of the label. Then use the table in Image 1 in order to determine the correct pulley assembly needed for your machines engine arrangement.

Move the machine to the rework area and rest the front linkage on the ground. Turn the engine key off and leave the hydraulic lock lever in the operational position. Release the residual hydraulic pressure of pilot lines by moving the implement control lever. Place the hydraulic lock lever in the locked position. Remove the pulley and replace with a new pulley assembly. Refer to the appropriate service manual in order to remove and install the new pulley assembly.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%