PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBO COVER ASSEMBLY ON CERTAIN 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBO COVER ASSEMBLY ON CERTAIN 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS

Usage:

REBE5341-00

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23Nov2009

U-405

A-327

D-357

O-359

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBO COVER ASSEMBLY ON CERTAIN 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS
1052 1062 1073		PS51761

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51761" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2011

PROBLEM

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The existing 266-6236 Turbo Cover Assembly can fail on certain 385C, 385CL, 385CL MH and 385C FS Excavators. The failure results in a crack through the main surface due to vibration.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
385C	JCM00175-00185 KBC00201-00240 KKK00123-00209
385C FS	EAM00264-00293, 295-296 MMA00245-00275 T2F00181-00188
385C L	EDA00189-00535, 537 KGB00275-00467, 469 SBE00168-00459 T2E00291-00341
385C L MH	WAW00211-00226

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*****Group 2*****
385C OEM	MSF00106-00114
CIPI	0EM01404, 1539, 1839, 1887, 1891

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3244098	COVER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3244098	COVER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed 266-6236 Turbo Cover Assembly with a new 324-4098 Turbo Cover Assembly.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%