PRODUCT SUPPORT PROGRAM FOR REPAIRING THE BOOM FOOT AREA IF CRACKED, ON CERTAIN 315C EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE BOOM FOOT AREA IF CRACKED, ON CERTAIN 315C EXCAVATORS

Usage:

REBE5277-00

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13Aug2009

U-293

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPAIRING THE BOOM FOOT AREA IF CRACKED, ON CERTAIN 315C EXCAVATORS
6501		PS51708

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51708" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2010

PROBLEM

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The booms on certain 315C Excavators are experiencing cracks at various locations, in the area of the boom foot rear baffle plate. This program is intended to be applied when a dealer can identify the failed structure is due to known weld process error. Examples being tack welds, back-up strips, baffle plate welds and weld quality.

The program is structured to cover a wide range of cracking issues to provide customer value. However, it should be noted that it does not cover problems caused by customer misuse or misapplication. Dealers? careful review is requested in applying this program.

AFFECTED PRODUCT

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Model	Identification Number
315C	AKE00212
315C L	CFT00179-00232, 234-238, 240-242, 244-269, 271-287, 289-346, 349-362, 364-418, 420-424, 426-427, 429-434, 436-447, 449-484, 486-488, 490-595, 598-637, 639-642, 644-657, 659-679, 681-729, 731-758, 761-805, 807-829, 831, 833-864, 867-900, 902-905, 907-908, 910-1010, 1012-1021, 1023-1042, 1044-1107, 1111-1156, 1158-1160, 1162-1199, 1201-1215, 1217-1272, 1274-1296, 1298-1304, 1306-1326, 1328-1331, 1333-1334, 1336-1338, 1341-1344, 1346-1354, 1356-1358, 1360-1369 CJC00101-00122, 124-125, 127-134, 137-140, 142-145, 147-164, 166-168, 170-178, 180-192, 195-208, 210-269, 271-274, 276-293, 295-302, 304-362, 364-377, 379-380, 382-393, 395-412, 414-415, 417-476, 478-488, 490-523, 525-541, 543-560, 562-567, 569-618, 620-633, 636-639, 641-721, 723-759, 761-781, 783-820, 822-889, 891-902, 904-918, 920-921, 923-928, 930-947, 949-1001, 1004-1068, 1070-1071, 1073-1076, 1078-1088, 1090-1103, 1105-1107, 1109-1195, 1197-1198, 1200-1229, 1231-1254, 1256-1341, 1343, 1345-1365, 1367-1374, 1376-1377, 1379-1427, 1429-1439, 1441-1445, 1447-1483, 1485-1539, 1541-1545, 1547-1637, 1639-1643, 1645, 1647-1661, 1663-1698, 1700-1703, 1705-1741, 1743-1748, 1750, 1752-1773, 1775, 1777-1817, 1819-1834, 1836-1858, 1860-1885, 1887-1897, 1899-1912, 1914-1923, 1925-1927, 1929-1966, 1968-2014, 2017-2085, 2087-2094, 2096-2099, 2101-2108, 2110-2124, 2126-2135, 2137-2146, 2148-2150, 2152-2193, 2195-2221, 2223-2235, 2237-2249, 2251-2253, 2256-2265, 2267-2269, 2271-2321, 2323-2372, 2374-2380, 2382-2442, 2444-2553, 2555-2684, 2687-2800, 2802-2866, 2868-2980, 2982, 2984-2987, 2989-3004, 3006-3020, 3022-3080, 3083-3102, 3104, 3106-3108, 3111-3160, 3162-3175, 3177-3194, 3196-3197, 3199-3237, 3239-3245, 3247-3283, 3285-3295, 3297-3380, 3382-3389, 3391-3455, 3457-3513, 3515-3623, 3625-3643, 3645-3673, 3675-3707, 3709-3820, 3822-3839, 3841-3868, 3870-3949, 3951-3981, 3983-3997, 3999-4010, 4012-4014, 4016-4020, 4022-4048, 4050, 4052-4074, 4076, 4078, 4081-4142, 4144-4166, 4169, 4172-4173, 4176, 4178-4182, 4185, 4187-4217, 4219-4225, 4227-4230, 4232-4258, 4260-4271, 4273-4306, 4308-4312, 4314-4345, 4347-4376, 4378-4380, 4382-4397, 4399, 4401-4402, 4404-4408, 4411-4418, 4420-4422, 4424-4467, 4469-4476

PARTS NEEDED

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Qty	Part Number	Description
6	PLATES	Dealer Fabricated As Needed
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Repair the cracked boom. Refer to Special Instruction, REHS4944, "Procedures for the Repair of Cracks in 315C and 320C Booms" for the correct repair procedures for the type of crack. The special instruction details different repair procedures, depending on the type of crack.

When claiming for repairs, refer to the Service Claim Allowances table for the correct claim allowances for the type of repair performed. The actual repair performed should be detailed in the claim story in the format that is shown in the example below.

Example: This is a claim story for a Type B crack repair with boom reinforcement.

Completed Special Instruction, REHS4944 to repair cracks in the boom. Claiming per the service letter guidelines for the following repairs:
R&I ? 12 hours
Transportation of boom: $300
Repair for a Type B crack ? 14 hours and $300 misc
Installed Reinforcing Plates ? 6 hours labor and $300 misc

Total Repair = Labor Hours = 32 hours
Misc = $600
Transportation = $300

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
5001-8000 hrs, 61-96 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 12.0-hour job
NOTE: The initial 12 hours is allowed for removal and installation of boom. NOTE: When applicable, up to $300 U.S. Dollars in transportation cost for the boom will be allowed. NOTE: For a Type A repair, an additional 13 hours and $300 U.S. Dollars for material will be allowed. NOTE: For a Type B repair, an additional 14 hours and $300 U.S. Dollars for material will be allowed. NOTE: For a Type C repair, an additional 8 hours and $300 U.S. Dollars for material will be allowed. NOTE: If the optional reinforcement plates are installed, an additional 6 hours and $300 U.S. Dollars for material will be allowed.